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26 Cards in this Set
- Front
- Back
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The connected chain of all of the business entities |
Supply chain |
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A management system that coordinates and integrates all of the activities performed by supply chain members into a seemless process |
Supply chain management |
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When multiple firms in a supply chain coordinate their activities |
Supply chain integration |
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Bundles of interconnected activities that stretch across firms in the supply chain |
Business processes |
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Allows companies to prioritize their marketing focus on different customer groups |
CRM process |
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Presents a multi-company, unified response system to the customer |
Customer service management process |
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Seeks to align supply and demand throughout the supply chain |
Demand management process |
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A highly integrated process to create customer satisfaction at a given place and time |
Order fulfillment process |
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Concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility |
Manufacturing flow management process |
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Closely related to the manufacturing flow management process |
Supplier relationship management process |
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Includes the group of activities that facilitates the joint decelopment |
Product development and commercialization process |
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Enables firms to manage volumes or returned product efficiently |
Returns management process |
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The process of strategically managing the efficient flow and storage of raw materials |
Logistics |
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The link that connects all the logistics functions of the supply chain |
Logistics information system |
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A group of individuals who orchestrate the movement from the source of the consumer |
Supply chain team |
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A production method whereby products are not made until an order is placed by the customer |
Mass customization |
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A process that redefines and simplifies manufacturing by reducing inventory levels |
Just-in-time production |
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A system whereby orders are entered into the supply chain and filled |
Order processing system |
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Information technology that replaces the paper documents that usually accompany bussineses transactions |
Electronic data interchange |
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A method of developing and maintaining an adequate assortment of materials or products |
Inventory control system |
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An inventory control system that manages the replenishment of raw materials, supplies, and components |
Materials requirement planning |
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An inventory control system that manages the replenishment of goods |
Distribution resource planning |
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A real-time inventory system that triggers shipments |
Automatic replenishment program |
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A method of moving inventory into, within, and out of the warehouse |
Materials-handling system |
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A manufacturer's or supplier's use of an independent third party |
Outsourcing |
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A distribution technique that includes any kind of product or service that can be distributed electronically |
Electronic distribution |
