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13 Cards in this Set
- Front
- Back
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An active process of receiving information and examnining one's reactions to the messages recieved
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listening
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periods of no verbal communicationg among participants
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remaining silent
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statements regarding roles,purposes and limitations for a particular interaction
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establishing guidelines
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general comments asking the client to dtermine the direction the interaction should take
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making-open ended comments
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diminishing of physical spaces between the nurse and client
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reducing distance
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recognition given toa client for contribution to an interaction
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acknowleding
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repitition to the client of what the nurse believes is the main thought or idea expressed
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restating
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direction back to the client of his or her ideas, feelings, questions or content
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reflecting
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request for additional input to understand the message recieved
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seeking clarification
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attempts to reach a mutual denotative and connotative meeting of specific words
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seeking consensual validation
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questions of statements to help the client develop or expand an idea
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focusing
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statment of main areas discussed during an interation
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summarizing
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mutual decision making regarding the goals, direction, and so forth, of future interactions
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planning
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