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65 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Failure to answer |
Doesn't give info the question asked for |
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denial problems |
2 types 1 Nonspecific, No is delivered in a general focus then a specific focus of the matter at hand 2 Isolated delivery, buried the no in a long winded answer |
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Behavioral pause or delay |
Pause before answer. Length depends on situation |
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Verbal nonverbal disconnect |
Disconnect between body language and words Only applies to multiple word answers |
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Hiding mouth or eyes |
If mouth is covered or eyes are shielded from response to the lie it counts. Blinking or closed eyes for reflection is ok |
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Throat clearing or swallowing |
What he said |
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Hand to face activity |
What he said |
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Anchor point movement |
Movement of body parts that anchor a person in a spot or position. Both feet are always anchor points. Arm if folded in front,hands on hip or in pocket while standing, butt while sitting, elbow on a chair's arm. All movement is 1 deceptive indicator. Best to seat someone in a place to amplify and display it to u |
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Grooming gestures |
Grooming self or surroundings |
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Reluctant or refusal to answer |
States that they are not the best person to ask that question. Reply like I'm not the right person to answer that, or I am not Sure I can answer that. Or straight dismal of the question |
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Repeating the question |
Repeating the question to buy time |
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Nonanswer statement |
Responds to question but doesn't provide info requested. Ex, that's a good question, I knew you would ask that look for "I knew you were going to ask me that" may have been planing to have this Convo |
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Inconsistent statements |
Makes a statement that states or implies info that is different then info given earlier on the subject |
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Going into attack mode |
Attack questioner, may take form of attempt to damage intelligence or competence, any passive aggressive statement or statement of higher aggression |
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Inappropriate question |
Question that doesn't directly relate to the question asked, or help to that question being answered |
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Overly specific answer |
2 ways. 1:too narrowly, only answers part of question. uses a loop hole(in answer or question) to provide some info but avoids incriminating info or answer. asked about sales "our foreign sales are up 10%) but total sales r down, "that allegation is false" allegation was a 12 year affair but it is 12.5years 2:too technical, overspecific and inundate u with detailed info to answer, often to create halo effect,
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Narrow tech |
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Inappropriate level of politeness |
If person increases level of niceness in response to a question |
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Inappropriate level of concern |
Strategy of attempting to diminish importance of the issue, typically focus on issue or process The focus is why u r doing this not how |
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Process or procedural complaints |
Take issue with proceedings, ex, why are you asking me, how long is this going to take Delaying tactic or attempt at deflection |
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Failure to understand a simple question |
If trapped by wording of question they attempt to get it reworded |
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Referral statement |
Refer to a previous answer, Ex, as I told the last guy, as I said in my earlier statement Each repetition makes resistance or disbelief less likely |
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Invoking religion |
Attempt to dress up lie so it will be believed |
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Selective memory |
Hard to prove it's fake without tangible evidence, context is especially important with this behavior |
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Qualifiers |
2 types 1Exclusion allow to answer without giving up certain info, Ex, basically, most often 2perception enhance credibility, Ex, frankly, to be honest All qualifiers are counted as one indicator |
Partial, image |
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List all verbal |
1Failure to answer 2Denial problems 3Reluctance or refusal to answer 4Repeating the question 5Non-answer statements 6Inconsistent statements 7Going into Attack Mode 8Inappropriate questions 9Overly specific answers 10Inappropriate level of politeness 11Inappropriate level of concern 12Process or procedural complaint 13Failure to understand a simple question 14Referral statements 15Invoking religion 16Selective memory 17Qualifiers 18Convincing statements |
There r 18 |
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all physical indicators |
1Behavioral pause or delay 2Verbal non-verbal disconnect 3Hiding mouth or eyes 4Throat clearing or swallowing 5Hand to face activity 6Anchor Point movement 7Grooming gestures |
There r 7 |
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Cluster rule |
5 seconds after question was asked. Continues till stream is broken by another stimulus or identifiable interruption. cluster of 2 or more (first one in 5 second window) each type of indicator is counted once with the exception of convincing statements (each one is counted) |
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Convincing statement |
Statement to convince u about info about them. True or irrefutable at that time. Usually includes emotions like crying, anger ect Ex. I'm not that type of person. So powerful that each one is a indicator Each one counts as a indicator |
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Behavior to look for |
Only deceptive indications. Ignore truthful behavior |
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How do I conduct the questioning |
In a nonconfrontational manner, calmly and unyieldingly press on if lie is suspected. Avoid triggering defenses as much as possible. Dont let them repeat lies |
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Lie strategies |
Commission-straight up lies Omission-not the whole truth Influence-convience that they are not that type of person (most effective) |
In court I sware to tell _______,_____,&_______ |
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Yes or no question indicators |
Instead of "no" they may answer "it wasn't me" or "I didn't do it". Psychologically inclined to respond with info they feel comfortable conveying when lying |
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How to combate convincing statements |
Neutralize them by acknowledging or agreeing with them (not the action!!) Deliver below radar to avoid defenses |
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How info given indicates a lie |
Honest ppl want to prove it wasn't them, guilty ppl add info to comfort themselves |
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Forms of attack |
A smile to gut wrenching question,shows condescension or dismissiveness. Threats of self harm. Any overly aggressive behavior, like interrupting, used when stakes r high and out of options |
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Word interpretation |
Don't interpret. Use literalness |
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Punishment question |
Wht do u think should happen to the person who did this? Guilty ppl may reply with harsh or light punishment. Light=redflag, light is attempt to negotiate their sentence |
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Best questions to ask |
The ones they are less prepared for. DONT LET THEM REPEAT LIES!! |
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Types of good questions |
Punishment question Presumptive question Bait question Follow up question Open ended Closed ended Opinion Catch all
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Types of bad questions/statements |
Leading questions Bluffs Negative Compound Vague |
Lead a negative compound when unsure |
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Leading question |
Puts words in their mouth, RAISES DEFENCES. Ex "you were at the house last night weren't you?" Directs them to answer |
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Presumptive question |
Assumes something about the matter at hand. Ex "wht happened at the house last night" Powerful guilty ppl need to process that and buy time for that. Try to form a answer around wht they might know. Very important to deliver question as neutrally as possible |
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Bait question |
Ex "Is there any reason..." hypothetical question operates on mind virus principle. The more implicit(broad) the language the stronger the mind virus. Overuse can turn u into enemy misleading or tricking them. Very important to deliver question as neutrally as possible |
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Mind virus |
Fills mind with scenarios, issues, consequences, ect. it then has to prepare and plan for. People often make decisions of thoughts from mind virus |
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Bluffs |
If caught in one it can turn u into a enemy. They rarely work |
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Limits on presumptive and bait questions |
No more then 2-3 times in a hr long interview. Very important to deliver question as neutrally as possible so they fell there is no preconceived notion about how they will answer |
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How to make question neural |
Words used to frame question, tone and demeanor, deliver in a "matter of fact" manner |
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How to ensure deceptive response is cuz of question |
Deliver question in as neutral and clear way as possible |
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Tips for forming question |
Keep it short, less thinking time Keep it simple, if not understood the question is worthless Keep it singular in meaning, if ambiguous it's unknown how it was understood, deceptive indicators could be off topic Keep it straightforward, more upfront u r the more likely they r to trust u. |
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Inherent problems |
Lack of trust They dont want to share info u want They can end this at anytime |
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Follow up question |
"What else?" Clarity is important |
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Evaluation questions |
Test info given "why do you say that" |
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Exploration question |
Aquire additional info "What else...?" |
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Clarification questions |
Ensure perfectly clear about info. Which Sam, tell me again. |
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Wht is need before going to next question |
Clarity |
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Possibly the most important phrase |
Tell me again |
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Difference in honest and guilty ppl (generally) |
Presumptive question:guilty attempt to get u off their back. Honest ppl not offended and just answer |
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Psychological entrenchment |
Repeating a question causes a person to dig in their heels. Provide as few options as possible for the verbalization of a lie. Lies r easier the more they r told |
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Negative question |
Ex "you dont know the password do you?" Shows a willingness to accept "no" and perhaps even accepts it. Leads them to lie |
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When to use prolongues |
Key questions |
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Elements of a prologue |
Legitimacy statement, explanation- that questions are important step in resolution, rationalization-socially acceptable reason for an action "nobody's perfect", minimization- "no one wants to blow this out of proportion", CAN'T BE FALSE OR MISLEADING!!!, projection of blame "sometimes the real problem is we didn't explain the right procedures and that can cause problems", DONT OVER USE, use only for key questions |
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How to avoid psychological entrenchment |
Compel them to change game plan, use bait question, possibility strategy "is it possible that..." possible switch into reality. |
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Things to consider with Focus, desired info |
Broaden your focus, don't jump on first desired info, explore the whole subject. |
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Non reliable indicators |
Micro gestures, eye contact, closed posture, general nervous tension, preemptive responses, blushing or twitching, clenched hands, baselining |
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How to practice |
TV interviews, friends, |
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