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69 Cards in this Set
- Front
- Back
Encode
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the process of putting our thoughts and feelings into words and nonverbal cues
-into words |
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Decode
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the process of interpreting another's message
-interpret |
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Feedback
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reactions and responses to messages
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Communication
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the process of creating or sharing meaning in informal concersation, group interaction, or public speaking
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Culture
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systems of knowledge shared by a relatively large group of people
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Competence
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the implicit, internalized knowledge of a language that a speaker possesses and that enables the speaker to produce and understand the language
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Symbols
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words, sounds, and actions that are generally understood to represent ideas and feeling
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Semantics
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The meaning or the interpretation of a word, sentence, or other language form
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Noise
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any stimulus that interfers with the process of sharing meaning
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Channel
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both the route traveled by the message and the means of transportation
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Self Concept
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your self identity
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Ethics
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a set of moral principles that may be held by a society, a group, or an individual
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Perception
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the process of selectively attending to information and assigning meaning to it
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Stereotype
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attributions that cover up individual differences and ascribe certain characteristics to an entire group of people
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Incongruence
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the gap between our inaccurate self perceptions and reality
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Prejudice
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a rifid attitude that is based on group membership and predisposes an individual to feel, think, or act in a negative way toward another person or group
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Attributions
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reasons we give for others' behavior
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Language
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a body of symbols (most commonly words) and the systems for their use in messages that are common to the people of the same speech community
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Self Esteem
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your overall evaluation of your competence and personal worthiness
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Halo Effect
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to generalize ans perceive that a person has a whole set of characteristics when you have actually ovserved only one characteristic, trait, or behavior
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discrimination
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a negative action toward a social group or its members on accound of group membership
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impressions
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An effect, feeling, or image retained as a consequence of experience
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sapir whorf
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a theory claiming that language influences perception
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low context
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cultures in which messages are direct, specific, and detailed
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feminine language
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use words of empathy and support, emphasize concrete and personal language, and show politeness and tentativeness in speaking
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jargon
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technical terms understood only by select groups
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connotation
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the feelings or evaluations associated with a word
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denotation
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the direct, explicit meaning a speech community formally gives a word
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hate speech
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speech that attacks a person or group on the basis of race, religion, gender, or sexual orientation
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indexing
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the mental and verbal practice of acknowledging the presence of indibidual differences when voicing generalizations
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dating(...the information?)
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specifying the time or time period that a fact was true or known to be true
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evaluating
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to judge or determine the significance, worth, or quality of
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precision
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words that narrow a larger category
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basic emotions
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6 of them = happiness, sadness, surprise, fear, disgust, anger
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nonverbal
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bodily actions and vocal qualities that typically accompany a verbal message
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Paralanguage
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the voice but not verbal part of a spoken message
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Endomorph
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round and heavy body type
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Touching
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a way to communicate a variety of emothions and messages
-pat,hug,slap,kiss,pinch,stroke,hold,embrace,and tickle others |
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Eye contact
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how and how much we look at others when we are communicating
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Facial Expressions
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the arrangement of facial muscles to communicate emotional states or reactions to messages
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Kinesics
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the interpretation of body motions used in communication
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Proxemics
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the interpretation of a person's use of space
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Polychronic (time orientation)
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a time orientation that emphasizes doing multiple things at once
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Territoriality
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one's use of space and territory is associated with culture
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Self disclosure
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sharing biographical data,personal ideas,and feelings that are unknown to the other person
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Assertive behavior
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expressing your personal preference and defending your personal rights while respecting the preferences and rights of others
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Passive behavior
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not expressing personal preferences or defending our rights because we fear the cost and are insecure in the relationship, have very low self-esteem, or value the other person above ourself
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Aggressive behavior
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belligerently or violently confronting another with your preferences, feelings, needs, or rights with little regard for the situation or for the feelingings or rights of others
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Conflict
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oppostition to ideas
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Avoiding
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to stay clear from
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Accommodating
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managing conflict by satisfying others' needs or accepting others' ideas while neglecting our own
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Collaborating
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managing conflict by fully addressing the needs and issues of each party and arriving at a solution that is mutually satisfying
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Forcing
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managing conflict by satisfying your own needs or advancing your own ideas, with no concern for the needs or ideas of the other and no concern for the harm done to the relationship
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Compromising
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managing conflict by giving up part of what you want, to provide at least some satisfaction for both parties
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Attending
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the perceptual process of selecting and focusing on specific stimuli from the countless stimuli reaching the senses
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Interpreting
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assigning meaning to information
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Mnemonic (device)
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any artificial technique used as a memory aid
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Paraphrasing
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putting into words the ideas or feelings you have perceived from the message
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Empathy
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intellectually identifying with or vicariously experiencing the feelings or attitudes of another
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Comforting
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to help people feel better about themselves and their behavior
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Other-centered
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asking questions, listening carefully, and following up on what has been said
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Acquaintance
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people we know by name and talk with when the opportunity arises, but with whom our interactions are largely impersonal
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Friend
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people with whom we have negotiated more personal relationships that are voluntary
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Intimate
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people with whom we share a high degree of commitment, trust, interdependence, and disclosure, and enjoyment
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Disintegration
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in a decomposed state
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Termination
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an end of something
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Johari window
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a tool for examining the relationship between disclosure and feedback in the relationship
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Equality
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a state of being essentially equal or equivalent
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Withdrawal
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managing conflict by physically or psychologically removing yourself
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