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19 Cards in this Set
- Front
- Back
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Social interaction |
Involves people communicating face to face or via computer, acting and reacting in relation to other people. It is structured around norms, roles and statuses. |
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Role Conflict |
Occurs when two or more statuses held at the same time place contradictory role demands on a person |
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Role Strain |
Occurs when incompatible role demands are placed on a person in a single status Ex. Air hostess- be slim, we'll conducted |
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Emotion management |
The act of obeying "feeling rules" and responding appropriately to situations |
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Emotional Labour |
Emotion management that many people do as a part of their Job for which they are paid |
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Dramaturgical analysis |
Views social interaction as a sort of play in which people represent themselves so that they appear in the best light possible |
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Role distancing |
Involves giving the impression that we are just going through the motions and that we lack serious commitment to a role |
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Status cues |
Visual indicators of a person's social position. Goal of status cues is to try and acquire information that with help th define the situation and to make it easier |
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Stereotypes |
Rigid views of how members of various groups act regardless of whether individual really behave that way |
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Bureaucracy |
A large impersonal organization composed of many clearly defined positions arranged in hierarchy |
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Social networks |
A bounded set of units (indivuals, organizations, countries) linked by the exchange of material or emotion |
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Social group |
A group composed of one or more networks of people who identify with another and adhere to norms,roles, and statuses |
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Social category |
A group composed of people who share similar status but do not identify with another |
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Groupthink |
A group pressure to conform despite individual misgivings |
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Bystander Apathy |
Occurs when people observe someone in an emergency but do not offer to help because they feel no responsibility for the incident and justify their inactions by the fact that others are not responding |
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Reference group |
A group of people against whom an individual evaluates his or her situation or conduct |
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Primary group |
A social group in which norms statues and roles are agreed on but not put into writing |
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Secondary group |
A social group that is larger and more impersonal than a primary group |
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Formal organizations |
Secondary groups designed to achieve specific and exit objectives |
