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5 Cards in this Set

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  • Back

Key Comfort Signals


* Leaning In, Moving Closer, or Turning to Face You (if feet are tilted away=uncomfort)
* A Tilted Head (=curiosity) or a Head Rested on a Hand
* One Leg Tucked Underneath On a Couch (Girls Only)
* Slight smile - corners of their mouth will be turned up slightly
* Physical Touch
“You can only do your best with your ____ percent of the conversation. There is noguarantee how the other person is going to respond or react.”

“You can only do your best with your fifty percent of the conversation. There is noguarantee how the other person is going to respond or react.”

Confront ________, congratulate _________.

Confront privately, congratulate publicly.

There is no room in conversations for absolutes like _______ or ___________

There is no room in conversations for absolutes like Always or Never



• Minimize the use of the words “you,” “never,” “always,” and “fault.”