Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
17 Cards in this Set
- Front
- Back
|
Problems with Language: Bypassing
|
misunderstanding that results from assigning meanings to the same word class ex. "Block"
|
|
|
Problems with Language: Lack of Clarity
|
use concrete words rather than abstract ones to enhance clarity
Ex. Going to the store to get food. -abstract Going to the store to get Granny Smith apples - concrete |
|
|
Problems with Language: Using Allness
|
untrue generalizations "All blondes are dumb "
|
|
|
Problems with Language: Fact-Inference Confusion
|
when evaluating information, people should make conclusions from facts; not assumptions
|
|
|
Problems with Language: Using Emotive Words
|
Words that trigger unpleasant experiences - "meeting"
Denotation - asseblemy of people Connotation - a waste of time |
|
|
Hearing
|
physiologocial process
Passive process that occurs without effort |
|
|
Listening
|
Process creating meaning from verbal and nonverbal messages
A skill |
|
|
External Obstacles - "barriers" to mindful listening
|
1) Message Information Overload - alot of energy to listen
2) Message Complexity - complicated information 3) External Noise |
|
|
Internal Obstacles
|
1) Preoccupation/Internal Noise
--Students attention wanes quickly after 15-20 minutes 2) Prejudging the communication or communicator --Topic has little value --Attitudes 3) Reacting to Loaded Language 4) Lack of Effort 5) Failure to Adapt Listening styles |
|
|
Forms of Nonlistening: Pseudolistening
|
pretending to listen but really not
|
|
|
Forms of Nonlistening: Monopolizing
|
focus conversation on themselves
|
|
|
Forms of Nonlistening: Selective Listening
|
zone out on things that dont interest us
|
|
|
Forms of Nonlistening: Defensive Listening
|
Attack on us
|
|
|
Forms of Nonlistening: Ambushing
|
listening to gain information to strike back
|
|
|
Forms of Nonlistening: Literal Listening
|
just listen for content, no emotion involved
|
|
|
Forms of Nonlistening: Interrupting
|
premature replying
|
|
|
Active Listening Strategies
|
Ask appropriate questions
Paraphrase Clarify Take notes |
