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7 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Habit 1 You’re pace determines the teams performance and results |
Walk with and to a purpose Set aggressive quotes at Hospitality Set the tone of hospitality with guests and team |
Pace |
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Habit 2 Personal food/beverage knowledge |
Speak with credibility to team Visibly display knowledge of food/beverage |
Knowledge and calls |
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Habit 3 “Rubber necking” - never miss an opportunity to improve quality and service |
Look at all food and drink as it passes you Look for bottlenecks in the shift and direct the team. Observe prep from a distance and react |
Look |
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Habit 4 Constantly coaching, Teaching, and developing |
Know teams strengths and capabilities Verbally direct team members Constantly talking to team about execution |
Develop |
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Habit 5 Aware, Anticipate, Act |
Know shift trends and outside influences Read the guests faces Make sure next shift is set for success Speak to where the shift is and where it is going |
3 A’s |
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Habit 6 Be a “go to” manager |
Connect with all team members on a shift Be approachable and predictable Exhibit hospitality to everyone |
“Go to” |
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Habit 7 Professional Shift Leadership |
Integrity Follow through Effective table visits |
Professional |
