term1 Definition1term2 Definition2term3 Definition3
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Habit 1
You’re pace determines the teams performance and results
Walk with and to a purpose
Set aggressive quotes at Hospitality
Set the tone of hospitality with guests and team
Pace
Habit 2
Personal food/beverage knowledge
Speak with credibility to team
Visibly display knowledge of food/beverage
Knowledge and calls
Habit 3
“Rubber necking” - never miss an opportunity to improve quality and service
Look at all food and drink as it passes you
Look for bottlenecks in the shift and direct the team.
Observe prep from a distance and react
Look
Habit 4
Constantly coaching, Teaching, and developing
Know teams strengths and capabilities
Verbally direct team members
Constantly talking to team about execution
Develop
Habit 5
Aware, Anticipate, Act
Know shift trends and outside influences
Read the guests faces
Make sure next shift is set for success
Speak to where the shift is and where it is going
3 A’s
Habit 6
Be a “go to” manager
Connect with all team members on a shift
Be approachable and predictable
Exhibit hospitality to everyone
“Go to”
Habit 7
Professional Shift Leadership
Integrity
Follow through
Effective table visits
Professional
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