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15 Cards in this Set
- Front
- Back
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Service Transition
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Build Test Implement
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DIKW Model
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Data
Informaiton Knowledge Wisdom reflects knowledge management structure |
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Change Managment
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ensure chagntes are recorded, evaluate and authorized
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3 Types of changes
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Normal
Standard pre-apporved Emergency |
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7 R's of change
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Asses potential impact of a change
Who Raised Reason Return Risk Resources Responsible Relationship |
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Change Activites
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Record
Review Asses Authorize Plan Coordianate Review and Close |
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Service Asset & Configuration Management (SACM)
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Define, Control, Accurate
Define, Control,components and maitain accurate configuration |
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Configuration Item CI
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an asset, service component or other item under control of Configuration managment
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Definitve Meida Library (DML)
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secure libary stores master copies of versiosn that have passed quality assurance
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Configuration Managment System (CMS)
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Holds all information for CIS
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SKMS
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Service Knowledge Management System
Contains CMDB and CMS |
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Release & Development Managment
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ensure that there are clear and comprehensive release adn deployment plans
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Release & Development Managment aims to:
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build, test & deliver the capability to provide services by service design
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Release Unit
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portion of the service that is normally released togther
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Service V Model
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model used to repersent differnt config levels to be built and tested to lever a service
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