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4 Cards in this Set
- Front
- Back
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Service Portfolio Management (SPM) Purpose |
Make sure that there is a correct mix of services to meet the requirements of the customer (outcomes) at an appropriate level of investment. -helps service provider understand if the services being provided are delivering value by tracking expenditures. |
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Service Portfolio parts (3) |
Definition: Complete set of service managed by the service provider 1. Service Pipeline: future IT services 2. Service Catalog: current IT services available 3.Retired Services: services no longer available |
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Service Pipeline vs Service Catalog |
SP may not be visible to customers SC is visible to customers. |
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Service Investments |
1. Transform the Business (TTB): new ventures; high risk 2. Grow the Business (GTB): Capture more market space; moderate risk. 3. Run the Business (RTB): Maintain core business; low risk |
