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9 Cards in this Set
- Front
- Back
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Stress Definition
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A negative emotional experience which occurs when perceived demands exceeds a persons perceived resources
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Costs of stress
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Excess of £530m
Presenteeism Burnout Karoshi |
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Job Stress definition
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when job related factors interact with a worker to change the psycho/physiological conditions such that the person deviates from normal function.
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Sources of Managerial Stress
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Peters Theory - promotion to the point of incompetence
Job Insecurity Developing people and interpersonal relations Physical Demands Lean Staffing |
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Costs of Managerial Stress
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Sick leave - paying them
Pay for people to cover shifts Managers may project their stress onto others, affecting their well-being too. Loss of staff |
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Results of Stress
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Fight or flight behaviour:
Fight - irritable, abrupt, argue with colleagues, may escalate to physicality. Flight - Internal: reduction in commitment, mental slowdown, reclusive behaviour. External: sick days, absenteeism, retirement/quit. Alcohol/Substance abuse Depression Sabotage Absenteeism Blood cortisol Loss of sleep |
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Individual Differences
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Level of self efficacy
Gender - females experienced same stress as males, as well as stress from Type A Behaviour (high achieving workaholics) Locus of control: automatic thoughts Emotional Intelligence level (EQ) - Self Awareness: self confidence, accurate self assessment - Self regulation: self control, manage emotions and impulses, trustworthiness - Motivation: zeal, achievement drive, initiative, commitment - Empathy: Understand others, develop others, political awareness - Social Skills: Smooth interactions, interpersonal relationship management, influence, rapport Resilience: cope with change and bounce back in face of a challenge |
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Why is Self Regulation important in the self management process?
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KEY as it deals with managing/regulating impules, emotions and other behaviours. Focuses on long term strategies rather than responding only to the immediate environment.
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Stress Management Strategies
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SMT - Stress Management Training: meditation, relaxation techniques, stress awareness
EAP - Employee Assistance Programs: professional counselling SRI - Stress Reduction Intervention: aims to change intensity and type of stressors: job rotation,goal setting, feedback HPP - Health Promotion Programs: educate employees about physical and mental benefits of a healthy lifestyle: gym memberships, medical and physical screenings, healthy canteen |
