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39 Cards in this Set
- Front
- Back
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What year did they open? |
1947 |
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Who are the 4 owners? |
Neil, Steve, Michael, and Seth |
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What states have stores? |
Ny, nj, pa, de, ma, CT, ri |
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What are the delivery terms? |
In stock items delivered in 3 days or less, 7 days a week, within the delivery area |
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What is the delivery price range? |
$49.99-$219.99 |
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Lowest price guarantee? |
Prices are matched within 30 days, plus 5% of the difference |
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What are the guiding principles? |
Walk the talk. Raise the bar. Be one team |
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Vision and mission statement? |
Enhance the customer experience. Take care of our team so they take care of the customers. |
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What are the 6 steps of the selling cycle? |
Greet Build rapport Qualify Presentation Overcome objections Close |
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What's needed to TO to a manager |
Customers name Retail price Platinum standing Payment type Delivery date |
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Define features and benefits |
Features are what the product is Benefits are what the features do and why you need them |
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Define the furniture Platinum protection |
5 year coverage for one price, we'll send a Raymour technician to your house and repair it, or replace it |
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Define the mattress Platinum plan |
5 years for one price, stain protection, 30-45 day comfort guarantee |
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What isn't covered in the Platinum plans? |
Pet damage Bodily fluids Floor samples Accessories Corporate or rental locations Deliveries outside of our area |
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What are the types of mattresses used in the comfort test? |
Plush Firm Pillow top Memory foam |
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What are the types of bedgear pillows |
Impulse(contains vertex) Balance(contains dritech) Position(standard stomach/side/back) |
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4/4/44 |
Next day bedding |
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6/6/49 |
Out of stock |
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10/10/49 |
Lay away/unscheduled |
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9/9/49 |
Special order pending |
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11/01/49 |
Special order issue |
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12/12/49 |
Special order placed |
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7/25/49 |
Non-delivery |
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8/8/49 |
Credit issue |
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9/29/49 |
Void |
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11/11/49 |
Dropped merchandise |
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What is the time frame for financing? |
25 days-72 months |
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Define the terms for 6-18 month financing |
Minimum monthly payments Reach back (deferred interest) |
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Define the terms for 36-72 month financing |
Equal monthly payments No reach back |
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What are the 7 steps to smart selling? |
Volume Bedding Platinum Average ticket Prospecting Close ratio Blend |
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What does pleca stand for? |
Private Label Electronic Credit Application |
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What are the credit responses? |
Approved Approved with deposit Call credit company Suspected fraud No credit available |
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What must the customer have for financing? |
Two forms of ID |
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What can you tell from the order number? |
The date it was placed, and the store it was placed in |
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Who are the lenders for financing? |
TD Bank Raymour Genesis |
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What's special about Genesis? |
It's a 6 or 12 month loan, up to $6000 |
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What's special about progressive? |
No credit needed. 12 month terms with 90 day buy out. $3000 limit. Payment pulls from checking account. |
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How do you file a Platinum claim? |
Call the 1-800 number within 1 week of noticing the damage |
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What does delivery cost out of the standard delivery area? |
10% of the purchase |
