Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
16 Cards in this Set
- Front
- Back
|
What is process improvement
|
Foundations of continuous improvement using quality and productivity initiatives
|
|
|
Quality and Productivity initiatives
|
1. Customer Satisfaction
2. Management by facts 3. Respect for people |
|
|
Customer Satisfaction
|
Satisfy their needs. Customer first attitude
|
|
|
management by facts
|
Collecting objective date for decision making. Statistical analysis
|
|
|
Respect for people
|
Employees are supported and ideas are solicited.
Environment of mutual respect All employees have capacity for self motivation and creative thinking |
|
|
PDCA
|
Plan Do Check Act
|
|
|
Plan
|
Recognize opportunity, Plan Change
|
|
|
Do
|
test Change, small scale study
|
|
|
Check
|
Review test, analyze results, identify learning
|
|
|
Act
|
Take action based on learning
|
|
|
10 problem solving steps in the PDCA Cycle
|
1. Recognize problem and establish priorities
2. Form quality improvement teams 3. Defining Problem 4. Develop performance measures. 5. Analyze Problem/Process 6. Determine possible cause 7. Select and implement solutions 8. Evaluate solution 9. Ensure performance 10. Continuous Improvement |
|
|
Programs for Quality Assurance
|
1. Career Progression
2. Opinion Surveys 3. Profit Sharing 4. Human Resource Planning 5. Individual Development 6. Standards of Performance 7. Management Training 8. Fair treatment |
|
|
Deming's 14 point Programe
|
Attention on meeting customer's needs and on continuous improvement
|
|
|
Baldridge National Quality Award
|
Award those that excel in quality achievement and management.
Achieve customer satisfaction through superior practices and performance. |
|
|
ISO 9000
|
Framework for creating "Quality Thinking".
Facilitates process management through documentation and compliance |
|
|
Six Sigma
|
Framework is to link improvement to profitability. Objective is to reduce variations in performance and achieve and maintain a high improvement rate.
|
