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12 Cards in this Set
- Front
- Back
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What does the RAM show?
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The Responsibility Assignment Matrix is the primary tool used to display information about the roles and responsibilities.
It does NOT show the timing of the work. |
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What is the Tuckman Model?
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The Five stages of the Tuckman model are:
- Forming - Storming - Norming - Performing - Adjourning |
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What are the seven major sources of conflict?
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1) Schedules
2) Priorities 3) Resources 4) Technical opinions 5) Administrative procedures 6) Cost 7) Personalities |
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What are the methods for responding to conflict?
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- Problem Solving/Confronting
- Collaboration - Compromising - Smoothing - Withdrawing - Forcing |
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What are the 7 motivational theories?
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1) Maslow's Hierarchy of Needs
2) McGregor's Theory X and Theory Y 3) Herzberg Hygiene Factors 4) Vroom's Expectancy Theory 5) McClelland's Trichotomy of Needs 6) Blake and Mouton's Managerial Grid 7) Myers-Briggs Type Indicator |
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Maslow's Hierarchy
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Highest-level down:
- Self Actualization: Growth, Learning, Challenging Work - Self-esteem: Respect, Recognition, Appreciation - Social: Association, Affection, Friends - Safety: Security, Protection - Physiological: Air, Water, Food, Clothing |
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McGregor's Theory X and Theory Y
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Theory X: workers are basically lazy
Theory Y: workers are inherently motivated |
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Herzberg's Hygiene Factors
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Hygiene factors are working conditions such as: Attitude of your boss, adequate place to work, compensated fairly
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Vroom's Expectancy Theory
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People will be productive and motivated IF:
1) They believe successful results are feasible or possible AND 2) They believe a successful outcome will be rewarded |
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McClelland's Trichotomy of Needs
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- Need for Acheivement
- Need for Power - Need for Affiliation |
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Blake and Mouton's Managerial Grid
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Measures the following 2 aspects of how people lead:
- Concern for Production - Concern for People |
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Myers-Briggs Type Indicator
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Extravert vs Introvert
Sensing vs Intuitive Thinking vs Feeling Judging vs Perceiving |
