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12 Cards in this Set

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  • Back
What does the RAM show?
The Responsibility Assignment Matrix is the primary tool used to display information about the roles and responsibilities.

It does NOT show the timing of the work.
What is the Tuckman Model?
The Five stages of the Tuckman model are:
- Forming
- Storming
- Norming
- Performing
- Adjourning
What are the seven major sources of conflict?
1) Schedules
2) Priorities
3) Resources
4) Technical opinions
5) Administrative procedures
6) Cost
7) Personalities
What are the methods for responding to conflict?
- Problem Solving/Confronting
- Collaboration
- Compromising
- Smoothing
- Withdrawing
- Forcing
What are the 7 motivational theories?
1) Maslow's Hierarchy of Needs
2) McGregor's Theory X and Theory Y
3) Herzberg Hygiene Factors
4) Vroom's Expectancy Theory
5) McClelland's Trichotomy of Needs
6) Blake and Mouton's Managerial Grid
7) Myers-Briggs Type Indicator
Maslow's Hierarchy
Highest-level down:
- Self Actualization: Growth, Learning, Challenging Work
- Self-esteem: Respect, Recognition, Appreciation
- Social: Association, Affection, Friends
- Safety: Security, Protection
- Physiological: Air, Water, Food, Clothing
McGregor's Theory X and Theory Y
Theory X: workers are basically lazy

Theory Y: workers are inherently motivated
Herzberg's Hygiene Factors
Hygiene factors are working conditions such as: Attitude of your boss, adequate place to work, compensated fairly
Vroom's Expectancy Theory
People will be productive and motivated IF:
1) They believe successful results are feasible or possible
AND
2) They believe a successful outcome will be rewarded
McClelland's Trichotomy of Needs
- Need for Acheivement
- Need for Power
- Need for Affiliation
Blake and Mouton's Managerial Grid
Measures the following 2 aspects of how people lead:
- Concern for Production
- Concern for People
Myers-Briggs Type Indicator
Extravert vs Introvert
Sensing vs Intuitive
Thinking vs Feeling
Judging vs Perceiving