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25 Cards in this Set
- Front
- Back
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Gary is the project manager of the HBB Project for his organization. He’s working with project customers to define the specifics of the project requirements, the project scope, and the defined product scope to help define the quality of the project. The customer asks Gary who is responsible for the quality of the project deliverables. Which of the following is responsible for the quality of the project deliverables?
A. The project champion B. The project team C. Stakeholders D. Customers |
B. The project team (the individuals completing the project work) is responsible for the quality of the project deliverables.
A is incorrect. The project champion may review the work, but the responsibility of quality does not lie with this individual. C and D are also incorrect choices; the customer and other stakeholders are not responsible for the quality of the project. |
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As a PMP candidate, you’ll need to recognize all of the quality control charts and their usage. What type of chart is the following?
A. Control B. Pareto C. Scatter D. Flow
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A. The chart shown is a control chart.
B is incorrect because a Pareto diagram maps categories of issues and their frequency. C is incorrect because a scatter chart compares common values across multiple categories. D, a flowchart, is also incorrect. Flowcharts illustrate how a process moves through a system and how the components are interrelated. |
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You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. You need all of the project team members and the project stakeholders to be clear on the quality management processes. To help Stacy, which of the following best describes QA?
A. QA is quality assurance for the overall project performance. B. QA is quality acceptance according to scope verification. C. QA is quality assurance for the project deliverable. D. QA is quality assurance for the project stakeholders. |
A. QA is concerned with overall project quality performance.
B, C, and D are incorrect because they do not correctly explain quality assurance. |
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You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to store thousands of historical photos electronically for your city’s historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time for planning. Your response is which of the following?
A. This is a first-time, first-use project, so more time is needed for planning. B. Planning for a project of this size, with this amount of quality, is mandatory. C. Quality is planned into a project, not inspected in. D. Quality audits are part of the planning time. |
C. Of all the choices presented, this is the best answer. Quality is planned into the project, and the planning requires time.
A is incorrect because a project of this nature has been completed before. B is incorrect because there isn’t enough information provided to determine the quality demands of the project. D is incorrect because quality audits are not part of the planning processes. |
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You are the project manager for the Floor Installation Project. Today, you plan to meet with your project team to ensure the project is completed with no deviations from the project requirements. This process is which of the following?
A. Quality planning B. Quality management C. Quality control D. Quality assurance |
A. Quality planning should be completed prior to the work beginning—and should thereafter be revisited as needed.
B is incorrect because quality management is not an applicable answer to the scenario. C and D are incorrect because QA and QC are part of quality management. |
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You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called?
A. Quality planning B. Quality management C. Quality control D. Quality assurance |
A. Quality planning is the process of creating a plan to meet the requirements of quality.
B, C, and D are incorrect because they do not explain the process in the question’s scenario. |
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You are the project manager of the NHQ Project, which is part of the HQQ Program to construct a condominium building. Samuel, the program manager, has required that you document any variances to costs, schedule, scope, and quality expectations as part of the program governance. You believe that your project team now has an internal failure cost that needs to be documented for Samuel. Which of the following is an example of internal failure cost?
A. Rework B. Quality audits C. Random quality audits D. Project team training |
A. Internal failure cost is attributed to failure that results in rework. It is an example of the cost of nonconformance to quality.
B and C are incorrect. Quality audits are not a cost associated with nonconformance. D is incorrect because project team training is an example of the cost of conformance to quality. |
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Quality assurance is an organization-wide initiative and is part of your enterprise environmental factors. All projects must adhere to the quality assurance initiatives in your company. Within your project, however, you also have quality assurance efforts and you have quality control efforts. Quality control is typically a(n) _______________ process.
A. Management B. Project manager C. Audit D. Inspection |
D. QC requires an inspection of the work results. Although quality is planned into a project, inspections ensure it exists.
A is incorrect because QA is a managerial function. B is incorrect because another department, team member, or SME can complete QC. C is incorrect; an audit is too broad an answer for this question. Audits can be financial-, schedule-, or quality-driven. |
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Quality assurance is an organization-wide initiative and is part of your enterprise environmental factors. All projects must adhere to the quality assurance initiatives in your company. Within your project, however, you also have quality assurance efforts and you have quality control efforts. Quality assurance is typically a(n) _______________ process.
A. Management B. Project manager C. Audit D. Inspection |
A. QA is typically a management process.
B is incorrect because another department, team member, or SME can complete QC. C is incorrect because an audit is too broad of an answer for this question. Audits can be financial-, schedule-, or quality-driven. D is incorrect because QA is typically not an inspection process. |
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You are the project manager for a large manufacturer of wood furniture. Your new project is the Shop Table Project, which will involve the creation and manufacture of a new table for woodworkers to use in their wood shops. For this project, you have elected to use JIT for scheduling. Which of the following is an advantage to using JIT?
A. It requires materials to be readily available. B. It allows the project team to have control over the materials. C. It decreases the inventory investment. D. It allows for a broad range of deviation compared to other inventory solutions. |
C. JIT (just-in-time) scheduling decreases the investment in inventory. However, mistakes with the materials can cause downtime if no additional materials are on hand.
A is incorrect because materials are available only when they’re needed. B is incorrect; the project team must use caution not to waste the materials. D is incorrect because JIT does not allow for a broad range of deviation. |
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You are the project manager of the HHQ Project for your company. Your company is a manufacturer of paper products. Your company has elected to use ISO 9000 standards. What is an attribute of ISO 9000?
A. It ensures that your company follows its own quality procedures. B. It ensures that your company follows the set phases in each project from initiation to closure. C. It ensures that your company maps its processes to a proven process within the program. D. It ensures that QA and QC are integrated into the product or service your organization offers. |
A. ISO 9000 is not a quality management system, but a system to ensure that an organization follows its own quality procedures.
B, C, and D are all incorrect. These choices do not correctly describe ISO 9000. |
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You are the project manager of the Halogen Installation Project. As this project gets underway, you receive notice from the program manager that the organization will be moving to Kaizen technologies as part of its quality management program. What are Kaizen technologies?
A. Small improvements for small results B. Small improvements for all projects C. Small process and product improvements that are carried out on a continuous basis D. Small process improvements that are made to shorten the project duration |
C. Kaizen technologies are small changes to processes and products on a steady, continuous basis to save costs and improve quality.
A is incorrect. Although Kaizen does implement small process changes, it does not aim for small results. B and D are also incorrect. Kaizen does not have to be implemented in all projects, although it often is. Kaizen is also not interested in necessarily reducing the project duration. |
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Holly Ann is a project manager for her organization. She is working with Jeff, the manufacturing rep, to analyze the errors in the deliverables as part of their quality control approach. Jeff recommends that they create a fishbone diagram to help analyze the problem. A fishbone diagram is the same as a(n) _______________ diagram.
A. Ishikawa B. Pareto C. Flow D. Control |
A. A fishbone diagram is the same as an Ishikawa diagram.
B, C, and D are incorrect. These charts and diagrams accomplish goals other than the cause-and-effect of the Ishikawa. |
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Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer?
A. The project scope will include metrics for quality. B. Quality metrics will be applied to the project scope. C. Quality is the process of completing the scope to meet stated or implied needs. D. Quality is the process of evaluating the project scope to ensure quality exists. |
C. Quality, in regard to the project scope, is about completing the work as promised and defined in the project scope. It is what the customer is expecting as part of the project deliverables.
A and B are incorrect because although the project scope will have requirements for acceptance, it may not have metrics for quality defined. D is also incorrect. D is incorrect because this statement defines quality control as you and the project team will inspect the results of the work that creates the project scope to determine if quality exists within the project. |
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Quality is about confirming to requirement and the deliverable’s fitness for use. Quality also has some attributes that must be considered as part of the project planning, project costs, and the project schedule. In light of these factors, which of the following is most true about quality?
A. It will cost more money to build quality into the project. B. It will cost less money to build quality into the project process. C. Quality is inspection-driven. D. Quality is prevention-driven. |
D. Quality is prevention-driven. Quality wants to complete the work correctly the first time to prevent poor results, a loss of time, and a loss of funds.
A and B are incorrect. There is no guarantee that a project will cost more or less, depending on the amount of expected quality. Incidentally, lack of quality will likely cost more than quality planning because of the cost of nonconformance. C is incorrect because quality is planned into a project, not inspected in. |
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Which of the following can be described as a business philosophy to find methods that will continuously improve products, services, and business practices?
A. TQM B. ASQ C. QA D. QC |
A. TQM, total quality management, is a business philosophy to find methods to continuously improve products, services, and business practices.
B, ASQ (American Society of Quality), is not a business philosophy. C and D are attributes of TQM but are incorrect answers for this question. |
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Yolanda is the project manager for her company and she’s working with the project team to identify errors in the project deliverables. As part of the process, Yolanda and the team must calculate the cost of the error, the materials, the time, and the cost to redo the work. In this instance, in regard to quality management, which of the following is not an attribute of the cost of nonconformance that Yolanda will need to consider?
A. Loss of customers B. Downtime C. Safety measures D. Rework |
C. A safety measure is not an attribute of the cost of nonconformance, but rather a cost of adhering to quality.
A, B, and D are incorrect choices. These are all attributes of the cost of nonconformance. |
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You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure you can meet these standards, you have elected to put the project team through training specific to the federal guidelines to which your project must adhere. The costs of these classes can be assigned to which of the following?
A. Cost of doing business B. Cost of quality C. Cost of adherence D. Cost of nonconformance |
B. Training to meet the quality expectations is attributed to the cost of quality.
A, C, and D are incorrect because these choices do not describe training as a cost of quality. |
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You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be redone. The requirement to correct the work is an example of which of the following?
A. Cost of quality B. Cost of adherence C. Cost of nonconformance D. Cost of doing business |
C. When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality.
A, B, and D are all incorrect. These values do not describe faulty work or the cost of nonconformance. |
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You are the project manager of the GHQ Project. Your organization has a requirement that you use only the seven basic quality tools. Which one of the following is not one of the seven basic quality tools?
A. Cause-and-effect diagram B. Histogram C. Control chart D. Network diagrams |
D. Network diagrams are not part of the seven basic quality tools. The tools are cause-and-effect diagrams, flowcharts, checksheets, Pareto diagrams, histograms, control charts, and scatter diagrams.
A, B, and C are incorrect. These answers are three of the seven basic quality tools. |
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You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults?
A. A flowchart B. A Pareto diagram C. An Ishikawa diagram D. A control chart |
C. The key words “cause and effect” equate to the Ishikawa diagram.
A is incorrect. A flowchart will show how a process moves through the system, but not the cause and effect of the problems involved. B is incorrect because a Pareto chart maps out the causes and frequency of problems. D, a control chart, plots out the results of sampling, but it doesn’t show the cause and effect of problems. |
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Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments?
A. It allows the project manager to move the relationship of activities to complete the project work with the best resources available. B. It allows the project manager to experiment with the project design to determine what variables are causing the flaws. C. It allows the project manager to experiment with variables to attempt to improve quality. D. It allows the project manager to experiment with the project design document to become more productive and to provide higher quality. |
C. Of all the choices presented, C is the best. Design of experiments uses experiments and “what-if” scenarios to determine what variables are affecting quality.
A is incorrect because design of experiments, in regard to quality, is not interested in changing the relationship of activities to complete project work. B and D are also incorrect because design of experiments will not be changing project design to determine where flaws exist or to become more productive. |
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You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world. Each project team will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that the project team members are completing all of the steps in the install procedure with quality?
A. Checklists B. WBS C. PND D. The WBS dictionary |
A. Checklists are simple but effective quality management tools that the project manager can use to ensure that the project team is completing the required work.
B, C, and D are all incorrect. The WBS, PND, and WBS dictionary are not tools the project team can necessarily use to prove they’ve completed required work. Checklists are the best approach for this scenario. |
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Mark is the project manager of the PMH Project. Quality audits of the deliverables show there are several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following?
A. A control chart B. An Ishikawa diagram C. A Pareto diagram D. A flowchart |
C. Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency.
A is incorrect because a control chart does not identify the problems, only the relationship of the results to the expected mean. B is incorrect because an Ishikawa diagram does not map out the frequency of problems. D is also incorrect. Flowcharts show how a process moves through a system and how the components are related. |
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You are the project manager of the NHH Project for your company and you’re reviewing the results of quality control. In your analysis you’ve created a quality control chart. In the following graphic, what does the highlighted area represent?
A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation
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C. The highlighted area shows seven consecutive sampling results all on one side of the mean. This is known as the Rule of Seven and is an assignable cause.
A is incorrect. These values are in control. B is correct, but it does not fully answer the question as well as choice C. D is incorrect because standard deviation is a predicted measure of the variance from the expected mean of a sampling. |
