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26 Cards in this Set
- Front
- Back
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Joint decision making by superior and subordinate in MBO is called:
a. commitment b. expectancy c. means?end chains d. goal setting |
means?end chains
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Frederick Herzberg’s two-factor theory suggests more use of job:
a. enrichment b. rotation c. de-skilling d. specialisation |
enrichment
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Maintaining group cohesion by ‘coming half-way’ or admitting an error is an example of:
a. gatekeeping b. compromising c. following d. setting standards |
compromising
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The compressed work week is more effective if accompanied by:
a. job simplification b. increased job specialisation c. job enrichment d. change in job design |
job enrichment
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Required behaviours are the:
a. contributions formally requested by the organisation for continued employment b. various tasks group members perform to reach group goals c. activities that support group social and interpersonal relationships d. internal operations of a group |
contributions formally requested by the organisation for continued employment
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Job sharing:
a. is being used by a majority of employers b. is especially common among supervisors c. may require a high degree of co-ordination d. has extremely positive effects on productivity |
may require a high degree of co-ordination
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Who developed a diagnostic approach to job enrichment based on five core job characteristics?
a. Hackman and Oldham b. Herzberg c. Skinner and Thorndike d. Mintzberg |
Hackman and Oldham
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Each of the following is a step in the team-building process EXCEPT:
a. evaluation of results b. action planning c. data gathering and analysis d. promoting individual competition |
promoting individual competition
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Goal-setting theory:
a. is related to MBO b. has nothing to do with MBO c. is related to Organisational Behaviour Modification (OB Mod) d. is related to achievement motivation theory |
is related to MBO
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In goal-setting theory:
a. difficult goals lead to lower performance than easy ones b. specific goals lead to lower performance than general ones c. difficult goals lead to higher performance than easy ones d. goal acceptance is irrelevant |
difficult goals lead to higher performance than easy ones
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Who specified a goal-setting theory for improving work performance?
a. Evelyn Tweedy b. Edward Lawler c. Edwin Locke d. David McClelland |
Edwin Locke
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Task goals are expected to lead to higher performance when:
a. self-efficacy is low b. they are specific c. they are arbitrarily set by the supervisor d. there are many of them |
they are specific
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The benefits associated with compressed work week plans include:
a. less total time spent on the job b. lower commuting costs c. higher absenteeism d. less fatigue |
lower commuting costs
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An advantage of working in a ‘virtual office’ is:
a. it is the sole focal point of employee activity b. workers are in close proximity c. workers can work in a variety of locations d. it is easy to control others |
workers can work in a variety of locations
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A set of expectations for the behaviour of a person holding a particular office or position is known as a:
a. role b. job description c. psychological contract d. norm |
role
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Effective teams:
a. operate with scheduled dates for disbanding b. are temporary c. have a long-term working relationship d. simply make recommendations |
have a long-term working relationship
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Each of the following is one of the four major categories of group input factors EXCEPT:
a. nature of the task b. membership characteristics c. group size d. task performance |
task performance
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When one full-time job is assigned to two persons who divide the work, it is called:
a. job rotation b. job enrichment c. job sharing d. the compressed work week |
job sharing
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When an individual contribution is less noticeable, there is greater risk for
a. status incongruence b. synergy c. the Ringelmann effect d. group ineffectiveness |
the Ringelmann effect
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Which of the following statements is most typical of the storming stage of group development?
a. people are interested in discovering what is considered to be acceptable behaviour b. hostility and infighting may occur c. the group may disband d. it is the performing stage |
hostility and infighting may occur
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Teams of workers who meet periodically to discuss and develop solutions for production problems related to quality, productivity or cost (an approach that originated in Japan) are known specifically as:
a. quality circles b. informal teams c. self-managing work teams d. task forces |
quality circles
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Enhancing creativity and clarifying core values is a part of
a. informal communication b. team building c. motivating employees d. role negotiation |
team building
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Rewarding individual results tends to:
a. increase cohesiveness b. decrease cohesiveness c. increase performance norms d. decrease performance norms |
decrease cohesiveness
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Vertical loading is defined as:
a. increasing task variety by combining several jobs into one b. shifting workers to new and more challenging positions c. expanding job content by adding tasks previously performed by supervisors d. increasing task specialisation |
expanding job content by adding tasks previously performed by supervisors
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One of the core job characteristics in the Job Characteristics Model of job enrichment is:
a. task significance b. affiliation c. task specialisation d. power |
task significance
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An effective group is one that:
a. shares a common sense of group purpose b. simply achieves high levels of task performance c. simply achieves high levels of human resource maintenance d. achieves high levels of both task performance and human resource maintenance |
achieves high levels of both task performance and human resource maintenance
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