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36 Cards in this Set
- Front
- Back
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What is McGregor's Theory?
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Theory X and Theory Y
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What is Theory X
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Theory X belives that most people dislike work and want to avoid it, they require close direction, and they want to avoid responsibility
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What is theory y?
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Theory Y believes that work is natural, and that people can be well directed if they are committed, most employees accept and seek responsibility, and they have imagination, ingenuity and creativity
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Five sources of OB insights?
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Laboratory, Field, Sample Survey, CAse Studies, Meta analysis
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Cognitive Miser
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Since the world is so large and complex our brain is forced to take shrotcuts which can lead to errors.
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What is communication
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The transference and understanding of meaning
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What is the information richness of communication channels?
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More rich is more complex communication - like face to face conversations. Less is like written memos etc.
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What does face to face communication provide?
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Dual tasking and establishment of trust through high bandwith, low ambiguity communication.
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When is low ambiguity communication more effective?
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After a human connection has been made.
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What are the different types of non verbal communication?
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Emblems, Illustrators, Affect Displays, Paralanguage, Physical Contact, Proxemics, Objects or adornments
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What are the interventions for Self-Esteem?
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Mindfulness, Self-Acceptance, Integrity, Assertiveness, Purpose, Responsibility
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Self Serving Bias
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Where someone attributes successes to internal factors and failures to situational and external factors.
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What are the three phases of the organizational socialization process?
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1 - Anticipatory Socialization
2 - Encounter 3 - Change and Aquisition |
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Types of values
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terminal
instrumental |
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Different types of value conflicts
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Intrapersonal - Instrumental and termianl pull person in different directions
Interpersonals - Values are different between people Individual-Organization - Values of organization are different then a persons |
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What are attitudes?
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Leanred predispositions to respond in a consistantly favorable or unfavorable manner with respect to a given subject
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What are the three aspects of attitude?
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Affective, Cognitive and Behavioral
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Steps to Negotiation
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Preparation and Planning
Definition of ground rules Clarification and Justification Bargaining and Problem Solving Closure and Implementation |
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3 Different Types of Issues
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Distributive Issues
Integrative Issues Congruent Issues |
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BATNA
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Best alternative to a negotiated agreement
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Counter-Factual Thinking
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But what could I have gotten?
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Shadow of the Infinite Future
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Seeing the big picture; a win today might cost you a lot more in the long run.
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The Four Layers of Diversity
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Personality
Internal Dimensions - Age, Ethnicity, Physical Ability External Dimensions - Location, Income, Marital Status Organizational Dimensions - Management Status, Work Location |
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Function Conflict vs. Dysfunctional Conflict
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Functional is issue focuses and stimulates creativity. Serves organizational purpose.
Dysfunctional confluct threatens organizational purpose. Typically person focused, breeds hostility, and stifles communication. |
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Causes of Conflicts
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Incompatible personalities or value systems.
Role ambiguity/overload Interdependent Tasks Competition for Limited Resources |
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Desired Conflict Outcomes
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Agreement
Stronger Relationships Learning |
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Five Conflict Handling Styles
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Integrating, Obliging, Dominating, Avoiding and Compromising
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In the behavioral styles theory, what are the types of behavior regarded?
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Consideration and Initiating Structure
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Fiedler's Contingency Theory
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There must be a match between the leader's style and the demands of the situation for the leader to be effective.
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Under Fiedler's theory, what are the 3 variables that the situation depends on?
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1. Leader-Member Relations
2. Task Structure 3. Position Power |
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Transactional vs. Transformational Leadership
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Transactional focuses on clarifying employee's roles and providing rewards contingent on performances.
Transformational transforsm employees to puruse organization goals over self-interest. |
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What are "soft" influence tactics?
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Rational Persuasion, Inspirational Appeal, Consultation, Ingratiation, Personal Appeal
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What are "hard" influence tactics?
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Exchange, coalition building, legitimating, and pressure
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What are the three outcomes of influence attempts?
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Commitment, compliance, and resistance?
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What are the five sources of power
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Reward, Coercive, Legitimate, Expert, and Referent
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What are the 5 sources of uncertainty?
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Unclear objectives, vague performances measures, illdefined deicsions processes, strong individual or group competition, any type of change.
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