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109 Cards in this Set
- Front
- Back
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Which of the following is a tool for strategic thinking? - critical issues - storytelling - driving force - innovations |
storytelling |
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Written documents that assist an organization in achieving its objectives and carrying out its mission statement are known as - operational plans - strategic plans - tactical plans - game plans |
strategic plans |
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strategic plans |
written documents that assist an organization in achieving its objectives and carrying out its mission statement |
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operational plan |
a detailed plan used to provide a clear picture of how a team, section, or department will contribute to the achievement of the organization's strategic goals |
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tactical planning |
takes a company's strategic plan and sets forth specific short-term actions and plans, usually by company department or function; the tactical planning horizon is shorter than the strategic plan horizon |
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game plan |
a strategy for reaching an objective |
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The manager of a Health Information Department has many training and development methods available for the departmental and nondepartmental staff. Consider the following situation: The department's working hours are 8:00 AM to 6:00 PM. After 6:00 PM, if a record is needed in the emergency room for a possible readmission, the ER clerk has access to the facility's electronic health record (EHR) in order to retrieve the record. On the occasions when the ER clerk has retrieved a record it appears as if the clerk was viewing records unnecessarily within the EHR. What would be the best training or development method for the ER clerk in order to rectify this situation? - receiving training by an ER coworker - attend an outside workshop or seminar - receive training by the supervisor of files - receive training by an expert in record documentation |
receive training by the supervisor of files |
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Megan is the new director of Health Information at Blue Ridge Rehabilitation Associates, a large multispecialty clinic. Her initial assessment of the department's functioning is that there is considerable duplication of effort. To collect information on the systems used in the current functions and to analyze and improve the process, she chose to use a - flowchart - decision tree - systems diagram - Pareto chart |
flowchart |
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The Director of Health Information Management has been asked to lead the existing medical record committee toward a new initiative to educate employees within the health care system about viewing data as a strategic asset that must be managed appropriately across the entire enterprise of health care facilities within the system. What initiative has the director been asked to lead? - Strategic Planning - Clinical Documentation Improvement - Data Governance - Information Governance |
Information Governance |
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information governance (IG) |
the set of multi-disciplinary structures, policies, procedures, processes and controls implemented to manage information at an enterprise level, supporting an organization's immediate and future regulatory, legal, risk, environmental, and operational requirements |
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The supervisor of release of information in a Health Information Department is preparing a work distribution chart in the hopes of identifying some problem areas. Although the work distribution chart can provide the supervisor with a great deal of information concerning the work performed by her staff, it will not indicate - the solution to a specific problem area - if a task is divided among employees disproportionately - the appropriate method of work division - if the skills of each employee are utilized appropriately |
the solution to a specific problem area |
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After a work sampling study was completed, it was found that 20 percent of a coder's time was devoted to creating electronic queries to be sent to the physicians' inboxes. How many minutes of a 7-hour day are taken up with this activity? - 21 - 56 - 140 - 84 |
84 the hours must first be converted to minutes 7 hrs X 60 = 420 minutes 420 minutes X 0.20 = 84 minutes |
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The most important consideration in planning the office layout for a Health Information Services department is the - number of employees - workflow - types of furniture to be purchased - cost |
workflow |
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Lucy Ann manages a claims review unit for an insurance company. Her staff keys a high volume of data daily. She has scheduled a staff physical therapist to do the annual ergonomics presentation to help prevent repetitive strain injuries. All of the following would be included EXCEPT - using a footrest - monitor placed directly in front and elevated - wrists should be elevated - lumbar support provided |
wrists should be elevated |
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The director of a Health Information Department has asked the department supervisors to review and revise all job descriptions. Missy Harris, the supervisor over coding and analysis, has determined that the job description for the senior coders must be revised. Ms. Harris's decision to revise the job description is probably due to a change in the - number of coders - method in which the coders' performance is evaluated - scope of coding responsibilities - recruitment practices for coders |
scope of coding responsibilities |
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formula for budget variance percent
(Actual - Budget) / Budget X 100 |
(Actual - Budget) / Budget X 100 |
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Mike is an information specialist in the Department of Information Technology. He has been asked to assist with the Joint Commission survey process, which accounts for approximately 75 percent of his time. He also receives project assignments from the HIM director, his immediate supervisor, as well as the overall project manager. This refers to what type of authority relationship? - matrix - parallel - functional - divisional |
matrix |
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The department director is responsible for budget costs that are controllable. Which of the following costs would be out of the director's control? - equipment purchases - supply requisitions - fringe benefit cost per employee - overtime authorizations |
fringe benefit cost per employee |
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Mr. Beasley determined that the rate of absenteeism with three of his employees was 15 percent. He felt that this was unacceptable and decided that there were two different ways he could handle this situation. He evaluated these alternatives and thought the best thing to do would be to suspend all three for 2 days. Once he implemented this idea, he analyzed the consequences. How would you label this process? - planning - crisis management - communicating - decision making |
decision making |
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Roberta Little Eagle is the new HIM supervisor at a large South Dakota reservation clinic. In order to become familiar with the specific steps currently used in record processing, she uses which graphic tool? - flowchart - force field analysis - fishbone analysis - histogram |
flowchart |
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Which of the following actions illustrates the use of a participative management style? - micromanaging all aspects and functions performed in the department - discussing suggest approaches of improving productivity and performance with employees - basing decisions on information found in the manual of operations - providing supervision only when requested by employees |
discussing suggested approaches of improving productivity and performance with employees |
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In project management, the series of activities that make up the longest duration toward project completion is referred to as - critical path - project definition - risk analysis - project network |
critical path |
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critical path |
in project management, the series of activities that make up the longest duration toward project completion |
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risk analysis |
the process of defining and analyzing the dangers to individuals, businesses, and government agencies posed by potential natural and human-caused adverse events |
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project network |
a graph (weighted direction graph) depicting the sequence in which a project's terminal elements are to be completed by showing terminal elements and their dependencies; always drawn from left to right to reflect project chronology |
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The supervisor over imaging was receiving frequent complaints from the scanning clerks regarding the prepping clerk's job performance. The scanning clerks stated that it was becoming difficult to maintain their productivity levels because the prepping clerk was not processing the discharge charts in a timely manner. In order to get a clearer understanding of the situation, the supervisor asked the scanning clerks and the prepping clerk to complete a task list for a 2-week period. The supervisor is constructing a - flow process chart - work distribution chart - movement diagram - procedure flowchart |
work distribution chart |
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Which of the following methods of performance appraisal requires the supervisor to document exceptional behavior by the employee? - Behaviorally Anchored Rating - Graphic Rating Scales - Goal Setting - Critical Incident Method |
Critical Incident Method |
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The supervisor of a Health Information Department has aspirations of becoming the HID director. She works very long hours so that she can address all department issues herself rather than relying on her staff to assist her. Which type of management skills is she in need of improving in order to attain her goal of department director? - political skills - motivating skills - delegating skills - leadership skills |
delegating skills |
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A basic concept of office layout and workflow is that the - office layout and workflow should be revised frequently - employee moves to the paper - paper and employee move to a predetermined location - paper moves to the employee |
paper moves to the employee |
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Both Mary and Sue are employed as medical transcriptionists at All Children's Hospital. They are able to set their own work hours provided the department is covered by one of them during regular office hours. This kind of work arrangement is referred to as - compressed work week - telecommuting - flex time - job sharing |
flex time |
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A national HIM publication routinely requests that practitioners submit statistics from their facility regarding department functions. These are then summarized and published in graphic form, providing a tool for which of the following activities? - work standards - job evaluation - benchmarking - job redesign |
benchmarking |
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AR days have not decreased as expected. The coding supervisor knows that he must initiate change within the coding process to ensure achievement of the goal. Which of the following actions should the coding supervisor take first? - create a strategic action plan on how to handle these issues - assign the resolution of the issue to the director of HIM - call a meeting with the coders to discuss the issue - do nothing - the issues will eventually resolve over time |
create a strategic action plan on how to handle these issues - this allows participation from the staff responsible for the work in the contribution of solutions to the problem and then"buy-in" to the process for resolution |
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Units that provide support services to the organization, such as human resources, finances, and information systems, are referred to as - matrix organization - integrated delivery systems - staff departments - line managers |
staff departments |
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The National Labor Relations Act (NLRA), which serves as the foundation for U.S. labor laws and collective bargaining, is also known as the - Family and Medical Leave Act - Fair Labor Standards Act - Wagner Act - Equal Pay Act |
Wagner Act |
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Which of the following would not be a scientific method of establishing standards? - stopwatch studies - time-log studies - personal experience - work sampling |
personal experience - personal experience is subjective; the other answers rely on objective measurement of job performance |
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The organizing process determines how the work in a particular department will be divided and accomplished. In order to be in the best position to organize the work effectively, the manager must first engage in which management function? - staffing - planning - directing - controlling |
planning |
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The most realistic approach that could encourage increased productivity in the tedious prepping area is to - arrange for all the preppers to have flex time - shorten the workday by 1 hour - have all the preppers work on a part-time basis - vary and rotate the work assigned to each prepper |
vary and rotate the work assigned to each prepper |
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Ms. Wolf, supervisor of coding and abstracting, would like to determine the coders' accuracy. Which type of management tool would provide her with the information she needs? - a stopwatch study - a time log - a coding audit - an employee-reported log |
a coding audit |
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Which of the following statements describes a method of following a procedure? - Multiple-page discharge summaries are stapled together in the left-hand corner - Transcription turnaround time is established as 24 hours following completion of dictation by the physician - Only HIM personnel have access to the medical record filing area - Medical records requested by the emergency room will be retrieved and delivered within 30 minutes. |
multiple-page discharge summaries are stapled together in the left-hand corner - "Medical records requested by the emergency room will be retrieved and delivered within 30 minutes" and "transcription turnaround time is established as 24 hours following completion of dictation by the physician" describe a standard. - "Only HIM personnel have access to the medical record filing area" describes a rule. |
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Which of the following is the largest expense for a health care facility? - paper supply - release of information fees - payroll - contract services |
payroll |
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The director of the Health Information Services Department has asked that the supervisor of coding institute a method to monitor the accuracy of coding. What method would be the most effective approach? - Have each employee check each other's work and report any problems to the supervisor - Perform a 100% review of one of the employees' work each day - Review a random sample of each employee's work monthly - Review a sample of each employee's work annually. |
review a random sample of each employee's work monthly |
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The director of a Health Information Department has received the quarterly variance budget report. The report indicates the "overtime" category is unfavorable. The director is required to justify this overtime expense. Which of the following would be considered an acceptable explanation for this expenditure? Overtime is unfavorable this quarter due to - a chronic backlog in transcription - a lack of supervision in the file area - a decrease in admissions this quarter - the annual purging of inactive files |
the annual purging of inactive files |
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The span of control in an organization refers to the - amount of space assigned to one supervisor - number of supervisors for each functional area - number of people who report to one supervisor - amount of work expected of an employee |
number of people who report to one supervisor |
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The HIM director is not satisfied with performance improvement results of the department. In order for the staff to truly accept the change that has been set into motion, the director must influence the core values and beliefs that are shared by the members of her staff. Which of the following terms is this scenario referring to? - organizational chart - organizational culture - organizational structure - organizational network |
organizational culture |
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The director of the Health Information Services Department is developing a plan to convert their existing filing system to an electronic document management system (EDMS). The tool that is most useful to the director in displaying the steps and completion schedule for each phase of the conversion is a - flow process chart - work distribution chart - procedure flowchart - Gantt chart |
Gantt chart a Gantt chart is a scheduling tool |
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The director of Health Information Services has recently received approval to purchase a new high-speed scanner. The director plans to redesign the department layout to accommodate the equipment and to ensure that the equipment is placed in the most appropriate area of the department. Which of the following tools will best assist the director with this new layout? - replacement chart - proximity chart - frequency chart - Gantt chart |
proximity chart |
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Recognizing diversity in the workplace - means better work schedules, wages, and benefits for employees - affords more freedom for employees to make demands of their bosses - brings awareness to the individual qualities that an employee brings to the organization - provides for bosses who are less strict on their employees |
brings awareness to the individual qualities that an employee brings to the organization |
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The mechanism that provides a communication and problem-solving tool for employees to express a complaint that management has violated one of its own policies, and caused adverse consequences to the employee, refers to - involuntary retirement - the grievance process - employee counseling - employee discipline |
the grievance process |
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The manager of a transcription agency is preparing December's staffing schedule. Because this month has several holidays, there are more requests for vacation and personal days than usual. Additionally, it is apparent to the supervisor that she will not be able to approve all requests for time off. It will be best for the supervisor to construct the schedule by - granting requests on a first-come basis - not approving any time off, thus eliminating any conflicts - processing requests based on seniority - adhering to the hospital and department policy regarding requests for time off |
adhering to the hospital and department policy regarding requests for time off |
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New equipment has just been purchased for a Health Information Services Department. Prior to its arrival and placement in the department, it is important for the manager to adhere to the rules and regulations governed by - OSHA - CMS - SSA - FDA |
SSA |
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Which of the following is often characterized as a manager's version of a pilot's cockpit as it contains all the critical information for leading the organization? - executive dashboard - balanced scorecard - revenge effect - groupthink |
executive dashboard |
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In order to improve efficiency and productivity, which of the following sequence of steps is the most effective? - know the objective; assign personnel and group activities into proper organizational units - break down the work into component activities, assign personnel, and delegate authority - delegate authority, assign personnel, and define individual job duties - know the objective; break down the work into component activities, and the group activities into proper organizational units |
know the objective; break down the work into component activities, and the group activities into proper organizational units |
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Emma Grace is a transcriptionist. Her productivity level, as determined by line count per day, has dropped significantly over the past 2 weeks. As a result, there is a backlog in transcription of history and physical reports and surgical reports. Several doctors and the operating room supervisor have complained. An appropriate initial course of action for the supervisor of transcription is to - counsel the transcriptionist privately - fire the transcriptionist immediately - refer the matter to the Human Resources Department - suspend the transcriptionist without pay for 3 days |
counsel the transcriptionist privately |
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"Qualified employees should be given priority when vacancies within the organization occur" is an example of - a policy of the organization - a procedure for the organization - an objective for the organization - a rule for the organization |
a policy of the organization |
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Which of the following helps the organization prioritize investment opportunities? - profitability index - net present value - internal rate of return - return on investment |
profitability index |
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Cheryl is the director of the Health Information Services Department and Suzanne is the assistant director. Cheryl notices one of Suzanne's subordinates leaving the department for an unscheduled break. When the employee returns, Cheryl immediately asks the employee to step into her office and begins discussing the unauthorized break. Which organizational principle is this director violating? - grievance procedure - unity of command - organizational function - span of control |
unity of command |
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grievance procedure |
a means of internal dispute resolution by which an employee may have his or her grievances addressed; most collective bargaining agreements include procedures for filing and resolving grievances |
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unity of command |
in an organization, the concept that each employee is responsible to only one supervisor, who himself reports to one supervisor, and so forth; this prevents the possibility that an employee may not know whose orders to follow |
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span of control |
refers to the number of subordinates a supervisor has |
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Which of the following statements best describes the scalar or chain of command principle? - there is a clear flow of authority from superior to subordinate throughout the organization - effective organization is made up of people who perform the work assigned - the number of subordinates under the immediate supervision of the supervisor should be limited - the objective of a business or a group of functions within the business must be clearly defined and understood |
there is a clear flow of authority from superior to subordinate throughout the organization |
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chain of command (scalar chain) |
the formal line of authority, communication, and responsibility within an organization; usually depicted on an organizational chart, which identifies the superior and subordinate relationships in the organizational structure |
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The Project Manager is responsible for all of the following functions, except - creation of project plan - recommending plan revisions - recruitment of project team - approval of the budget for the project |
approval of the budget for the project |
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Which of the following statements best describes information governance? - an initiative that leads an organization toward change for an improved process - an initiative that focuses on the view that data as a strategic asset needs to be protected and accounted for across all levels of the health care enterprise - an initiative that focuses on protection and accuracy of individual data elements within the organization at an operational level - an initiative that leads an organization toward completion of a project on time and within cost expectations |
an initiative that focuses on the view that data as a strategic asset needs to be protected and accounted for across all levels of the health care enterprise |
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There are several methods used to evaluate jobs. Which of the following is the simplest but the least precise? - job ranking - job grading - factor comparison - point system |
job ranking |
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Anna Kathryn is attending budget training for new supervisors. The representative from Finance explains that _____ costs will vary in direct proportion to changes in the volume of care provided - periodic - semivariable - variable - fixed |
variable |
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Elizabeth Home is the chief executive officer (CEO) at St. Augustine Medical Center. At the beginning of each fiscal year, she begins a formal planning cycle. Her annual planning process should begin with which of the following? - developing strategic plans - developing strategic goals - revising the institutional mission - establishing the annual organizational objectives |
establishing the annual organizational objectives - although a CEO is involved in all of the options given, only the organizational objectives are completed annually - the mission statement is reviewed to ensure that the organizational objectives are consistent with it, but it is not revised annually - strategic goals and objectives are completed on a long-term basis, not annually |
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Beth Huber, director of Health Information, has been selected to participate in a strategic planning retreat for her health system. In preparation, she refreshes her understanding of strategic planning. Which of the following will likely be included in the retreat? - focus on the organization's fit with the external environment - improvement of existing programs and services - opportunities to review internal structures and systems - enhancing customer and patient satisfaction |
focus on the organization's fit with the external environment |
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Which of the following is false in regard to budget variances? - permanent budget variances do not resolve during the current fiscal year - temporary budget variances are expected to continue in subsequent months - a variance analysis identifies whether the variance is favorable or unfavorable - variances are often calculated on the monthly budget report |
temporary budget variances are expected to continue in subsequent months
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South Beach Medical Center is preparing to open as a new 250-bed acute care hospital. This facility is located in a growing area of the city and is projected to have 85 percent occupancy within 3 years. To determine the number of employees needed in the HIM department, the director must first - determine employee salary ranges - develop a departmental organizational chart - collect data from hospitals that are of comparable size - identify the departmental functions to be performed |
identify the departmental functions to be performed |
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Overtime is not justified in which of the following situations? - for unpredictable fluctuations in volume - for employees who want to supplement their wages - when there is a temporary change of work methods - when there is unusually high absenteeism |
for employees who want to supplement their wages |
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What two types of budgets are often prepared by managers of health information departments? - capital budget and the finance budget - finance budget and the revenue and expense budget - capital budget and the operational or revenue and expense budget - profit and loss budget and the finance budget |
capital budget and the operational or revenue and expense budget
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The best source for obtaining data for a job analysis is the - procedures manual - the person who performs the job - department director - supervisor of the job |
the person who performs the job |
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A new health information management clerk has been on staff for 2 days. She has thus far analyzed charts incorrectly, sent out confidential information improperly, and used the copy machine inappropriately. Evaluate this situation and determine the best resolution. - review job procedures with the clerk and follow up with an in-service - review the job procedure with the clerk and have the analysis supervisor monitor her progress - review the job description and job procedure with the clerk and follow up with a merit evaluation - review the job description and job procedure with the clerk and follow up with an in-service |
review the job procedure with the clerk and have the analysis supervisor monitor her progress |
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Which of the following examples would not be considered "reasonable accommodation" under the Americans with Disabilities Act? - acquiring or modifying equipment - providing qualified readers or interpreters - completely renovating an entire department to accommodate a disabled employee - reassigning a current employee to a vacant position |
completely renovating an entire department to accommodate a disabled employee |
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Which of the following statements is false in regard to departmental reengineering? - it is mainly done to reduce departmental costs - it is intended to improve departmental productivity - it is intended to ensure satisfied customers - it is intended to make small or minor changes in order to improve a function or process |
it is intended to make small or minor changes in order to improve a function or process |
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The director of the Health Information Services Department has determined that an in-service for department supervisors on improving productivity levels in their respective areas is needed. As an outcome of this in-service, the director would like the supervisors to understand that when setting productivity levels, a supervisor must - direct training needs to the most efficient employee within the department in order to achieve the productivity levels - determine the productivity standards for each area and job function - consider only quantity and not quality - tailor any training needs to each individual employee to achieve the productivity levels |
determine the productivity standards for each area and job function |
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In preparing a capital budget request, the first priority will be to document - the specific type of equipment requested - the cost of the new equipment - where the new equipment will be located - the need for the new equipment |
the need for the new equipment |
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A job analysis includes the - goals to be achieved by a worker over a specified period - summation of the qualifications needed in a worker for a specific job - collection of data to determine the content of a job - title of the job and summary of the basic tasks making up a job |
collection of data to determine the content of a jo |
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Which of the following emphasizes the work climate in which harmony and cohesion promote good work? - chain of command - scalar chain - esprit de corps - effectiveness |
esprit de corps |
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esprit de corps |
a feeling of pride, fellowship, and common loyalty shared by the members of a particular group; emphasizes the work climate in which harmony and cohesion promote good work |
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In deciding to purchase or lease a new dictation system, the Director of Health Information Services calculated the payback period and rate of return on the investment. The hospital's required payback period is 3 years with a required rate of return of 20 percent. If the equipment costs $32,000 and generates $8,000 per year in savings, what would the payback period for this equipment be? - 5 years - 3 years - 7 years - 2 years |
4 years Formula: initial investment / annual cash flow = payback period |
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As the director of Health Information Services, you manage the department with the assistance of four supervisors. One day you observe a coder coding charts from the face sheet without reviewing the record for additional documentation. The most appropriate course of action would be to - discuss your concerns with the Supervisor of Coding and direct her to address this issue immediately - do nothing because the coding area is extremely productive - discuss the matter directly with the coder and instruct him to review the entire record for correct assignment of codes - discuss the problem with the CFO |
discuss your concerns with the Supervisor of Coding and direct her to address this issue immediately |
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The director of Health Information Services has asked the supervisor over imaging to determine productivity standards for the imaging clerks. In initiating this process, the supervisor has determined that the best way to institute work standards is to - perform time and motion studies - improve employee morale - develop standards based on professional standards and industry benchmarks - determine which employee can work the fastest |
develop standards based on professional standards and industry benchmarks |
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The supervisor over the file section has discovered an enormous backlog of loose lab reports. The first step that the supervisor should take in attempting to resolve this matter is to - gather relevant data regarding the problem - choose the best course of action - identify and clarify the problem - analyze possible courses of actio |
identify and clarify the problem |
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The Occupational Safety and Health Act of 1970, the Americans with Disabilities Act, and the Vocational Rehabilitation Act are all federal legislation designed to - prevent sexual harassment - keep the workplace safe and accessible to all employees and customers - protect child labor - ensure equal pay for equal work |
keep the workplace safe and accessible to all employees and customers |
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One of your first tasks as the new manager of Health Information Services is to review the department policy and procedure manual. You have determined that several policy statements are incongruent with appropriate existing employee practices. Proper management conventions require - revising the policy appropriately and documenting the date of the change - enforcing the existing policy - leaving the policy as written in the manual - contacting the hospital attorney to decide what action to take |
revising the policy appropriately and documenting the date of the change |
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Strong lateral relationships within a facility are most likely when - vertical relationships are less than adequate - individual departments are only interested in their internal goals - individual departments avoid one another - individual departments cooperate together to achieve organizational goals |
individual departments cooperate together to achieve organizational goals |
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The Director of a Health Information Department prepared a document in which the following information could be obtained: job title, reporting line, span of control, and routes of promotion. The document she was preparing was a(n) - organizational chart - job description - work distribution chart - job procedure |
organizational chart |
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The supervisor over release of information has requested a meeting with her superior, the Director of Health Information Services. She begins the meeting by describing how overwhelmed she is feeling. She is extremely behind in her work and she does not know what she can do to change the situation. In advising the supervisor, the director suggests that perhaps she should begin addressing her problem by attending a management workshop. Which of the following workshop topics is more likely to help the supervisor with her problem? - "The Nature of Delegation" - "Understanding Your Employee" - "Writing Skills for the Release of Information Supervisor" - "Leadership Styles for Women Managers and Supervisors" |
"Leadership Styles for Women Managers and Supervisors" |
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cost-benefit ratio (figure) = benefits / costs |
cost-benefit ratio (figure) = benefits / costs |
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Jessica is the leader of a project team working on the definition of the women's health service line. Several departments are so enthusiastic about the progress that they ask for additions to the project. This is not uncommon, and is known as - deliverable increase - effort expansion - scope creep - add-ons |
scope creep |
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The HIM employee is consistently late for work. Her supervisor has given her an oral warning. According to the definition of progressive discipline, what would the next step be? - written warning and reprimand - termination - suspension - meeting with the supervisor of her supervisor |
written warning and reprimand |
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During the month of May, there were 800 discharge abstracts processed at a cost of $0.90 per abstract for a total of $720.00. In June, 732 discharge abstracts were processed for a total cost of $658.80. This type of cost is known as - variable - adjustable rate - semifixed - fixed |
semifixed
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Which of the following tasks is the most appropriate for the Health Information Services director to delegate to the supervisor of Record Processing and Statistics? - interviewing applicants for the position of Tumor Registrar - reviewing monthly statistical reports to verify accuracy - formulating a record retention policy for the entire facility - completing a performance rating on the Assistant Director of the department |
reviewing monthly statistical reports to verify accuracy |
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Amelia Claire is a CNA and an RHIA who is a clinical documentation trainer for a large health system. The results of a quality improvement study indicated that an informed consent was not obtained for 25 percent of the surgical procedures performed. Amelia has discussed the problem with the director of the Health Information Department and they have decided to begin corrective action by providing an in-service. The most important participants who should attend this in-service are - nurses and unit clerks - medical record and quality improvement personnel - physicians and residents - administrators |
physicians and residents - it is the physician's responsibility to ensure that a patient has consented to a surgical procedure |
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A work environment that is not ergonomically sound could lead to - employee arguments - injuries - conflict among departments - increases in department equipment budgets |
injuries |
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The formalized road map that describes how your institution executes the chosen strategy defines - operations improvement - strategic thinking - operational mission - strategic planning |
strategic planning |
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Which of the following is not a main objective re-engineering? - to improve quality - to increase cost - to increase revenue - to reduce risk |
to increase cost |
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Kim Khoury is planning a luncheon for the team members and stakeholders on the CPOE implementation to celebrate reaching a major milestone. Which of the following is true? - budgets rarely permit these extra expenses - celebrations are only appropriate at the close of a project - professionals are self motivated, making celebrations unnecessary - acknowledging accomplishments and milestones motivate teams |
acknowledging accomplishments and milestones motivates teams |
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Lizzie O'Leary, director of the Health Information Services Department, is writing a memo about a recent problem the department has had with a contracted copy service when she is notified of an emergency, hospital-wide department-head meeting. Because it is necessary that the memo be completed by the end of the day, it is most appropriate for the director to delegate its completion to the supervisor of - storage and retrieval - release of information - transcription - coding and abstracting |
release of information |
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A type of job evaluation that requires the identification of essential factors or elements common to all jobs and the comparison of jobs on the basis of rating those elements (not the job as a whole), refers to - job ranking - job grading - point system - factor comparison |
factor comparison |
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An amendment to the Civil Rights Act of 1964 that extends the 180-day statute of limitations previously applied to the filing of an equal-pay lawsuit refers to the - Age Discrimination in Employment Act - Family and Medical Leave Act - Americans with Disabilities Act - Lilly Ledbetter Fair Pay Act |
Lilly Ledbetter Fair Pay Act |
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In Maslow's "hierarchy or needs," the term that describes the need for a positive self-image or self-respect, and the need for recognition and respect from others, best describes - esteem needs - belonging needs - security needs - self-actualization needs |
esteem needs |
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The project definition justifies the need for the new project. What would you expect to see in the project justification? - project scope, resources needed, and amount of time required - resources needed, amount of time required, and preparing supporting documentation for the system chosen - amount of time required, alternative analysis, and implementation review - project scope, resources needed, and developing the solution |
project scope, resources needed, and amount of time required |
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When interviewing a prospective employee, which question would be inappropriate to ask? - "What language other than English can you speak or write?" - "Where may we contact you?" - "Can you type?" - "Do you own a home?" |
"Do you own a home?" |
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E-learning refers to training courses delivered electronically. one of the drawbacks of electronic training is - consistency of delivery - the ability to reuse and easily maintain content - learner issues with motivation or distraction - the flexibility of class time and place |
learner issues with motivation or distraction |
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The director of the Health Information Department had to resign immediately due to a family crisis requiring her to leave the country. Her superior, the administrator of Support Services, must appoint an acting director as soon as possible but is questioning who might be the best individual for this temporary role. What tool would assist the administrator with this decision? - proximity chart - replacement chart - frequency chart - staffing table |
replacement chart |
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The average number of transcribed lines per month at Bent Tree Hospital is 142,500. The daily production standard is 950 lines per day. With 20 workdays in the month, calculate the minimum number of FTEs needed for this volume. - 7.5 - 8 - 6 - 13 |
7.5 950 lines per day X 20 workdays = 19,000 142,500 average per month / 19,000 = 7.5 |
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The statement "Managers must understand the informal organization of workers (groups, group sentiments, team-work), the need of workers to be listened to and to participate in the design of their work" is characteristic of which of the following schools of management? - Scientific Management School - Human Relations School - Classical School of Administration - Decision-making School |
Human Relations School |
