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15 Cards in this Set

  • Front
  • Back
The variety of employees in organizations in terms of gender, race, ethnicity, disability, sexual preference, and age, as well as background characteristics such as education, income and training.
workforce diversity
Achievement of goals.
Failure to report to work.
Voluntary and involuntary permanent withdrawal from the organization.
turnover (employee turnover)
Giving employees resposibility for what they do.
A performance measure that includes effectiveness and efficiency.
A field of study that investigates how individuals, groups, and structure affect and are affected by behaviour within organizations.
organizational behaviour
A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
Considers behaviour within the context in which it occurs.
contingency approach
The attitude of managers and employees who go be on the expected behaviours to provide extra service, extra insight, or whatever else is needed to get the job done.
affective commitment
The ratio of effective work output the employment required to produce the work.
An employee's emotional attachment to the organization, resulting in identification and involvement with the organization.
organizational commitment
The examination of behaviour in order to draw conclusions, based on scientific evidence, about causes and effects in relationships.
systematic study
The city of moral follies or principles that guide our behaviour and inform us whether actions are right or wrong.
Voluntary behaviour that is not part of an employee's formal job requirements, yet promotes the effective functioning of the organization.
organizational citizenship behaviour (OCB)