Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
15 Cards in this Set
- Front
- Back
|
The variety of employees in organizations in terms of gender, race, ethnicity, disability, sexual preference, and age, as well as background characteristics such as education, income and training.
|
workforce diversity
|
|
|
Achievement of goals.
|
effectiveness
|
|
|
Failure to report to work.
|
absenteeism
|
|
|
Voluntary and involuntary permanent withdrawal from the organization.
|
turnover (employee turnover)
|
|
|
Giving employees resposibility for what they do.
|
empowerment
|
|
|
A performance measure that includes effectiveness and efficiency.
|
productivity
|
|
|
A field of study that investigates how individuals, groups, and structure affect and are affected by behaviour within organizations.
|
organizational behaviour
|
|
|
A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
|
organization
|
|
|
Considers behaviour within the context in which it occurs.
|
contingency approach
|
|
|
The attitude of managers and employees who go be on the expected behaviours to provide extra service, extra insight, or whatever else is needed to get the job done.
|
affective commitment
|
|
|
The ratio of effective work output the employment required to produce the work.
|
efficiency
|
|
|
An employee's emotional attachment to the organization, resulting in identification and involvement with the organization.
|
organizational commitment
|
|
|
The examination of behaviour in order to draw conclusions, based on scientific evidence, about causes and effects in relationships.
|
systematic study
|
|
|
The city of moral follies or principles that guide our behaviour and inform us whether actions are right or wrong.
|
ethics
|
|
|
Voluntary behaviour that is not part of an employee's formal job requirements, yet promotes the effective functioning of the organization.
|
organizational citizenship behaviour (OCB)
|
