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58 Cards in this Set
- Front
- Back
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Hard Skills
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- Includes working with a variety of technological equipment , using technology to produce and manage information, and maintaining and troubleshooting problems as they arise
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Employers place a greater emphasis on the ......
skills |
Soft skills
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Soft skills
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- personal qualities
- interpersonal skills |
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Interpersonal Skills
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- working as a part of a team
- teaching others interacting with customers - negotiating agreements - Respecting diversity |
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Benefits of teamwork
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- can accomplish more work
- social interaction - provides emotional support |
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Nonproductive Behaviours
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- dominant or reluctant team members
- lack of direction - digressing - quarelling - discounting |
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The Bully
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- uses intimidation to gain control by making others angry or afraid
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The Gossip
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- goes from person to person spreading negative rumours about others
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The Know-It-All
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believes they are the expert
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The backstabber
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- try to get you to discuss a problem or situation in which you are involved
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The blamer
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- Never solves her own problems
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What a good leader does
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- influences employees to want to do a good job by leading rather than just bossing people around
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Negotiating
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- process of exchanging ideas, information, and opinions with others to work toward agreements
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Be Responsible
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- means accepting the assignment of duties
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Be Dependable
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- means being constant and reliable in you behaviour
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Be a self-starter
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- take the initiative to begin tasks for which they are responsible
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Self-Management
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- means that you set personal goals, monitor your progress
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Professionalism
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- is aspiring to meet the highest possible standards of your profession rather than a set of minimum requirements
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When Did Canada officially adopt the multicultural act?
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1971
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Define The Term Culture
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- Refers to a system of shared values, beliefs, morals, and social standards embraced by a group of people
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Culture Shock and How To Adapt
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- emotional and sometimes physical reaction experienced while setting into a new culture
- language - pay - laws |
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Multiculturalism
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- can be defined as the integration and acceptance of multiple cultures in a specific place or demographic location
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Diversity
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- encompasses acceptance and respect for others, as well as an understanding that each individual is unique
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The Canadian Human Rights Act
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- passed in 1977
- ensures equal opportunity to individuals who may be victims of discrimination based on set prohibited grounds like gender, disability, or religion |
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Stereotypes
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- are standardized and simplified conceptions of groups based on prior assumptions
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Employment Equity Act
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- obligation of an employer to take measures to eliminate disadvantages to employees that result from a rule, practice, or physical barrier
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Cross - Cultural Awareness
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- Refers to the development of an understanding of and sensitivity to other cultures
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Mental Filter
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- describes our capacity to accept some fact and ideas and to screen out others
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Benefits of Workplace Diversity
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- no one is favoured over another
- most qualified individuals are recognized for what they have to offer - new ideas and varying perspectives are shared |
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Developing Cross- Cultural Awareness
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- become more self-aware
- avoid stereotyping - don't generalize - ask questions - be positive and enthusiastic |
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Improving International Communication
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- learn common greetings- use simple english- speak slowly and enunciate- watch for blank stares
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Important Consideration when thinking about working in another country
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- passport
- work visa or work permit - medical certificate - international drivers license |
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Hosting International Visitors
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- learn courteous words
- research about time management - eating habits - body language |
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3 common components found in all organizations
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- goals
- people - structure |
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2 types of business structures
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- traditional
- contemporary |
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Traditional Organization
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- controlled by managers and supervisors
- chair of command - slower to change and adapt |
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Contemporary Organization
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- expected to be flexible and adaptable
- report to 1 or more supervisor - cross functional |
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3 types of authority commonly found in business
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- line authority
- staff authority - functional authority |
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Line Authority
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- those who contribute directly to the organization's goals following the chain of command
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Staff Authority
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- those who advise and assist line managers
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Functional Authority
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- those with specific skills who advise and assist throughout the organization
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Participatory Management
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- more employee involvement in making decisions
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Organization Chart
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- graphically describes who reports to whom
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Informal Organization
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- natural groups (clubs, teams)
- employee groups who work together occasionally (projects/events) |
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Open Office Layout
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- landscaped
- better work and communication flow |
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Traditional Office Layout
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- separate rooms
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Ergonomics
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- science of adapting the physical workplace to suit the worker's body
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Processing
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- the central processing unit (CPU) is a microprocessor chip
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Input
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- devices such as a keyboard, mouse and scanner, used to get external information into the cpu
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Output
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- devices such as monitors and printers, used to get external information after processing
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Operating System
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- uses a number of internal commands needed to operate the computer
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LAN
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- provides communication links between computers and allow sharing of common data files, hardware and software.
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Intranets
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- sometimes called LANS
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Application Programs
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- word processing
- spreadsheet design production - presentation production |
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Desktop Publishing
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- the process of developing and distributing via print or internet, professional looking literature.
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Interconnect
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- refers to equipment supplied by non telephone companies
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Internet
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- public global communications network that enables people to exchange information through a computing device
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Reprographics
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- reproduction processes from the highest quality offset printing to the simplest photocopying
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