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75 Cards in this Set
- Front
- Back
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Management Information Systems
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Coordination and use of information, people, and information technology
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Information moves up in a company it is
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Concise or summarized
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Information moves down in a company it is
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Detailed and explained
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Information Quality
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Timeliness (when you need it)
Location (Accessibility) Form (Free of errors) Validity (credibility) |
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Knowledge Worker
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A person whose occupation is predominately concerned with gathering or interpreting the information as contrasted with manual labor
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Information Literate Knowledge Worker
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Can define what info is needed
Understands the info Acts appropriately |
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Ethics
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Principles and standards that guide our behavior towards people
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Two types of information technology
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Hardware and software
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Hardware
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Physical devices that make up a computer
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What are the six types of hardware?
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Input device
Output device Storage device CPU RAM Telecommunication device |
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What are the two types of software?
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Application and System
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Porter Five Forces
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Helps business people understand the relative attractiveness of an industry and the industries competitive pressures in the terms of the following five forces:
1. Buyer Power 2. Supplier Power 3. Threat of substitute products or services 4. Threat of new entrants 5. Rivalry among existing competitors |
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Competitive Advantage
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Providing a good or service in a way that customers value more than what the competition is able to do. AKA what sets them aside from other companies
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Supply Chain Management
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To track inventory and information
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What are the three concepts of SCM?
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Just In Time
Intermodal Transportation Information Partnership |
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Just In Time
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A method for producing or delivering a product or service just at the time the customer wants it
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Intermodal Transportation
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Using multiple modes of transportation to get products from their origin to their destination
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Information Partnership
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Two or more companies cooperating by integrating their IT systems
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Customer Relationship Management
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System that uses information about customers and their wants, needs, and behaviors to serve them better
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Sale Force Automation
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Automatically tracks all the steps of a sells process
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Customer service and support
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Allows for the company to provide accurate and timely support after the sale has occurred
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Marketing Campaign management
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Supports designing campaigns, identifying target markets, and managing budgets
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Analysis
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Numerical data that allow people to analyze operations to make better decisions
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Front Office Systems
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Primary interface for customers and partners
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Back Office Systems
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Fulfillment and customer support. Internal employee facing
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Enterprise Resource Planning
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A collection of integrated software for business
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Social Media
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Collection of web based and mobile technologies that create true interactivity among users
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What were the advances in Web 2.0?
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Interactivity
Customization Collaboration |
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Location Based Services
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The use of mobile devices and its location to check into locations
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Information Technology
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Any computer based tool that people use to work with info and support the info and info-processing needs of an organization
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Software
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Set of instructions that hardware executes to carry out a specific task for you
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Application Software
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Enables you to solve specific problems or perform specific tasks
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System Software
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Handles tasks specifically to technology management and coordinates the interaction of all technology
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Personal Productivity Software
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Software that helps individuals be more efficient in performing tasks
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Vertical Market Software
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Application software that is for a specific industry.
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Horizontal Market Software
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Application software suitable for use in many industries
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What are the two types of system software?
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Operating System Software
Utility Software |
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Operating System Software
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Controls application software and manages hardware devices
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Utility Software
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Provides additional functionality to your operating system
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Binary Digit (Bit)
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Smallest unit of information your computer can process
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Byte
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Eight bits or the number of bits needed to represent one natural character
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ASCII (American Standard for Information Interchange)
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Coding system that personal computers use to represent, process, and store information
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Three types of storage devices
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Magnetic (Hardrives)
Optical (CD, DVD) Solid State (USB, Flash Memory) |
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CPU
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Interprets and executes the system and application software instructions and coordinates the operation of all other hardware. The Brain.
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RAM
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Random Access Memory. Temporary holding area for information
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Gigahertz
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Measures the computers CPU speed. The number of billions CPU cycles per second
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CPU Cycle
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Retrieve, decode, and execute instruction then return result to RAM if necessary
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What is both an input and an output device?
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Touchscreen
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What are the four different types of computers?
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Desktop
Mini Mainframe (supports 100's of users) Super (Largest) |
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What are the 3 types of printers?
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InkJet - Forces ink droplets on paper
Laserjet - Shoots laser to the paper 3D - Prints solid physical objects |
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Information
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Data that has a meaning within a context
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Data
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Raw facts that describe a particular phenomenon
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Business Intelligence
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Collective info about your customers, your competitors, your partners, and your internal operations that gives you the ability to make effective business decisions
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Garbage In Garbage Out
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If the info coming in is bad then you will end up sending out a bad decision
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Input Device
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Tool to enter information and commands
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Output Device
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A tool to see, hear, or recognize the result of your info-processing request
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Telecommunications Device
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Tool used to send info and receive it from another person or computer in a network
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Switching Costs
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Costs that make a customer reluctant to switch to another product or service supplier
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Entry Barrier
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Product or service feature that customers have come to expect from an organization in a particular industry and must be offered by an entering organization in order to survive
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Overall Cost Leadership
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Better quality product at the best price
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Run Grow Transform Framework
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Allocate in terms of percentages how you will spend your IT dollars on various types of business strategies.
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Run in RGT
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Optimize the execution of activities and processes already in place. Seek organizational growth by offering products and services faster and cheaper than competition
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Grow in RGT
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Increase market reach, product and service offerings, expand market share
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Transform in RGT
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Innovate business processes and or products and services in a new way in order to move seemingly different markets and so on
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Multi Channel Service Delivery
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Company's offering multiple ways in which the customer can interact with it.
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Chief Privacy Officer
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Responsible for ensuring that info is used in an ethical way and that only the right people have access to it
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Chief Info Officer
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Overseeing every aspect of an organizations information resource
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Chief Security Officer
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Responsible for the technical aspects for ensuring security of info such as the development and use of firewalls
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Chief Technology Officer
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Responsible for overseeing the underlying IT infrastructure within an organization and the user facing technologies
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Document Management System
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Manages a document through all the stages of its processing
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Legacy Information System
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A massive long term business investment in a software system with a single focus
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Technology Innovation Failure
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A reward system for trying new technologies even if they prove to be unsuccessful
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Virtual Team
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Teams whose members are located in varied geographical locations and whose work is supported by ICE software or by more basic collaboration systems
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Workflow
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Defines all the steps or business rules, from beginning to end, required for a business process
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Workflow System
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Facilitate the automation and management of business processes
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