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23 Cards in this Set
- Front
- Back
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KIND OF SYSTEM |
STRATEGIC LEVEL Management level KNOWLEDGE LEVEL Operational leve
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Group served by: STRATEGIC LEVEL Management level KNOWLEDGE LEVEL Operational leve |
*SENIOR MANAGERS *Middle manager *Knowledge and DATA WORKERS *OPERATIONAL MANAGERS
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Elementary activities and routine transactions
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Operational-level |
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Data current and accurate |
Operational-level |
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Support knowledge and data workers
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Knowledge-level |
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Integrate new knowledge into the business
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Knowledge-level |
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Office automation |
Knowledge-level |
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Periodic monitoring, control, decision-making and administration.Is the business working well? |
Management-level |
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Long-term (e.g. 5 year) planning and strategyInternal and external information |
Strategic-level |
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TYPES OF IS |
*Transaction Processing Systems (TPS) *Knowledge Work Systems (KWS) *Office Automation Systems (OAS) *Management Information Systems (MIS) *Decision-support Systems (DSS) *Executive Support Systems (ESS) |
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(TPS) |
Transaction Processing Systems |
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(KWS) |
Knowledge Work Systems |
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(OAS) |
Office Automation Systems |
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(MIS) |
Management Information Systems |
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(DSS) |
Decision-support Systems |
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(ESS) |
Executive Support Systems |
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Systems that perform and record daily routine transactions necessary for business |
TRANSACTION PROCESSING SYSTEMS |
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Systems that aid the creation and integration of new knowledge into an organisation |
Knowledge work system |
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Systems that are designed to increase the productivity of data workers |
Office automation system |
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Systems that serve planning, control and decision-making through routine summary and reports |
Managemen information system |
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Systems that combine data, models and analysis tools for non-routine decision-making |
Decision support system |
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Systems that support non-routine decision-making through advanced graphics and communications |
Executive support system |
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Examples of IS by function: |
*Sales and marketing *Manufacturing and production *Finance and accounting *Human resources
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