Mis 311 Business Driven Information Systems, Chapter 1 By Baltzan & Phillips

Front 1

Benchmarking

Back 1

The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.

Front 2

Benchmark

Back 2

Baseline values the system seeks to attain.

Front 3

Business process

Back 3

A standardized set of activities that accomplish a specific task, such as processing a customers' order.

Front 4

Business-to-business (B2B) marketplace

Back 4

Applies to businesses buying from and selling to each other over the Internet.

Front 5

Buyer power

Back 5

High when buyers have many choices of whom to buy from and low when their choices are few.

Front 6

Chief Information Officer (CIO)

Back 6

Responsible for (1) overseeing all uses of information technology and (2) ensuring the strategic alignment of IT with business goals and objectives

Front 7

Chief Knowledge Officer (CKO)

Back 7

Responsible for collecting, maintaining, and sitributing the organization's knowledge.

Front 8

Chief Privacy Officer (CPO)

Back 8

Responsible for ensuring the ethical and legal use of information within an organization.

Front 9

Chief Security Officer (CSO)

Back 9

Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.

Front 10

Chief Technology Officer (CTO)

Back 10

Responsible for ensuring the throughput, speed, accuracy, availability, and reliabiltiy of an organization's information technology.

Front 11

Competitive advantage

Back 11

A product or service that an organization's customers place a greater value on than similar offerings from a competitor.

Front 12

Data

Back 12

Raw facts that describe the characteristics of an event.

Front 13

Effectiveness IT metrics

Back 13

Measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.

Front 14

Efficiency IT metrics

Back 14

Measures the performance of the IT system itself including throughput, speed, and availability.

Front 15

Environmental scanning

Back 15

The acquisition and analysis of events and trends in the environment external to an organization.

Front 16

First-mover challenge

Back 16

An organization can significantly impact its market share by being first to market with a competitive advantage.

Front 17

Five Forces Model

Back 17

Helps determine the relatives attractiveness of an industry. Includes 1) Threat of Substitute Products or Services, 2) Threat of New Entrants, 3) Buyer Power 4) Supplier Power 5) Rivalry among Existing Competitors

Front 18

Information

Back 18

Data converted into a meaningful and useful context.

Front 19

Information accuracy

Back 19

Extent to which a system generates the correct results when executing the same transaction numerous times.

Front 20

Information technology (IT)

Back 20

Any computer-based tool that people use to work with information and support the information and information-processing needs of an organization.

Front 21

Key performance indicators (KPIs)

Back 21

Measures that are tied the business drivers.

Front 22

Loyalty program

Back 22

Rewards customers based on the amount of business they do with a particular organization.

Front 23

Management information systems (MIS)

Back 23

The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.

Front 24

Private exchange

Back 24

A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.

Front 25

Response time

Back 25

The time it takes to respond to user interactions such as a mouse click.

Front 26

Reverse auction

Back 26

An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.

Front 27

Rivalry among existing competitors

Back 27

High when competition is fierce in a market and low when competition is more complacent.

Front 28

Supplier power

Back 28

High when buyers have few choices of whom to buy from and low when their choices are many.

Front 29

Supply chain

Back 29

Consists of all parties involved, directly or indirectly, in the procurement of a product or raw material.

Front 30

Switching cost

Back 30

The costs that can make customers reluctant to switch to another product or service.

Front 31

System availability

Back 31

Number of hours a system is available for users.

Front 32

Threat of new entrants

Back 32

High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.

Front 33

Threat of substitute products or services

Back 33

High when there are many alternatives to a product or service and low there are few alternatives from which to choose.

Front 34

Throughput

Back 34

The amount of information that can travel through a system at any point in time.

Front 35

Transaction speed

Back 35

Amount of time a system takes to perform a transaction.

Front 36

Value chain

Back 36

Views an organization as a series of processes, each of which adds value to the product or service for each customer.

Front 37

Web traffic

Back 37

Includes a host of benchmarks such as the number of page views, the number of unique visitors, and the average time spent viewing a Web page.