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12 Cards in this Set
- Front
- Back
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The Three Core Processes of Business
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People Strategy Operations |
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Productivity is |
Outputs over inputs |
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3 levels of control |
strategic- top mgmt tactical- middle mgmt operational- low mgmt |
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PDCACycle
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Plan Detect Check Act |
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RATER Scale
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-reliability -assurance -tangibles -empathy -responsiveness |
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3 levels of culture? (iceberg) |
observable exposed- Basic assumptions |
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Three Levels of OrganizationalCulture
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Artifacts Expoused Assumptions |
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Lewin's model |
Unfreeze Change Refreeze |
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5 important traits in organizations |
-Locus of control -Self-efficiency -Self-esteem -Self-monitoring -Emotional intelligence |
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Cognitive dissonance?
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Attitudes and reality collide |
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4 perceptual distortions |
Stereotyping Halo effect Recency Casual attributions |
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Herzberg Motivators vs Hygiene factors |
Hygiene-can causedissatisfaction butcannot motivate |
