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40 Cards in this Set

  • Front
  • Back
the transmission of information and meaningfrom one party to another
process of translating ideas into a message
communications model
sender, receiver, message, channel, feedback
medium through which message is sent
anything that disrupts channel (background, fatigue, stress, pressure)
problems w/ communications
encoding, recoding, noise, channel richness, organization barriers, individual barriers, feedback
ignitor phrases
encouraging, help, like, good, let's
killer phrases
discouraging, shut up, but, impossible, can't, won't
non-verbal communications
body language, space-how you design your space, dress-affects perceptinos of legitimacy, non-verbal cues-eye contact, tone, facial expressions
intrinsic feedback
fb from cues inside person,
extrinsic feedback
primary feedback
integral part of task, employee can judge
secondary fb
someone else is the judge
specific fb
w/ each task occurence (target)

under primary
general fb
w/ multiple task occurrences

under primary
augmented fb
w/ each occurance

under secondary
summary fb
w/ multiple occurrences

under secondary
stages of group development
forming, storming, norming, performing
initial stage of group development
challenging and questioning
coming to agreement, consensus
take advantage of all members
advantages of teams
sharing ideas, more ideas, need for affiliation, improved decision making quality, synergy
disadvantages of teams
time, diffusion of responsibility, groupthink, risky shift
dysfunctional team behaviors
social loafing, blocking, competing, withdrawal, seeking sympathy
characteristics of effective teams
common goal, individual contribution, mutual trust and respect, conflict resolution, communication and cooperating, overcome adversity
self-directed work team
a small group empowered to manage themselves and their work on a day-to-day basis
degree to which members are attracted to the gorup and are motivated to perform as an integrated unit
cohesiveness is higher when...
members respect each other, agree on goals, interdependent, group experiences incremental success
goal congruity
the alignment of the gorup's goals with the organization's goals

the relationship between group cohesiveness and organizational productivity
conflict situation
one where the concerns of two parties appear to be incompatible
conflict handling modes
avoid, compete, accommodate, compromise, collaborate

the cooperative interaction among two or more agents that creates an enhanced effect
designed to produce as many creative ideas as possible
leadership role in group decision making
avoid domination, encourage participation, avoid groupthink, focus on goals
supervisory leadership
direct people, explain decisions, train individuals, manage 1 on 1, contain conflict, react to change
participative leadership
involve people, get input for decisions, help individuals develop, coordinate group effort, resovle conflict, implement change
team leadership
build trust and teamwork, faciliate and support team decisions, help create a team identity, use conflict to develop better decisions, foresee and influence change
the carefully planned and executed dissemination of information to all those in the organization who need the information in oder to make proper decisions and achieve organization goals, a mgmt goal and can reduce the negative possibilities associated with withholding information
open book mgmt
This is the term used to describe the process of sharing strategic plans and financial information with employees throughout the organization