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40 Cards in this Set
- Front
- Back
communication
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the transmission of information and meaningfrom one party to another
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encoding
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process of translating ideas into a message
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communications model
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sender, receiver, message, channel, feedback
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channel
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medium through which message is sent
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noise
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anything that disrupts channel (background, fatigue, stress, pressure)
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problems w/ communications
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encoding, recoding, noise, channel richness, organization barriers, individual barriers, feedback
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ignitor phrases
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encouraging, help, like, good, let's
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killer phrases
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discouraging, shut up, but, impossible, can't, won't
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non-verbal communications
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body language, space-how you design your space, dress-affects perceptinos of legitimacy, non-verbal cues-eye contact, tone, facial expressions
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intrinsic feedback
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fb from cues inside person,
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extrinsic feedback
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external
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primary feedback
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integral part of task, employee can judge
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secondary fb
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someone else is the judge
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specific fb
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w/ each task occurence (target)
under primary |
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general fb
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w/ multiple task occurrences
under primary |
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augmented fb
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w/ each occurance
under secondary |
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summary fb
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w/ multiple occurrences
under secondary |
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stages of group development
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forming, storming, norming, performing
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forming
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initial stage of group development
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storming
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challenging and questioning
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norming
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coming to agreement, consensus
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performing
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take advantage of all members
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advantages of teams
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sharing ideas, more ideas, need for affiliation, improved decision making quality, synergy
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disadvantages of teams
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time, diffusion of responsibility, groupthink, risky shift
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dysfunctional team behaviors
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social loafing, blocking, competing, withdrawal, seeking sympathy
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characteristics of effective teams
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common goal, individual contribution, mutual trust and respect, conflict resolution, communication and cooperating, overcome adversity
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self-directed work team
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a small group empowered to manage themselves and their work on a day-to-day basis
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cohesiveness
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degree to which members are attracted to the gorup and are motivated to perform as an integrated unit
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cohesiveness is higher when...
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members respect each other, agree on goals, interdependent, group experiences incremental success
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goal congruity
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the alignment of the gorup's goals with the organization's goals
the relationship between group cohesiveness and organizational productivity |
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conflict situation
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one where the concerns of two parties appear to be incompatible
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conflict handling modes
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avoid, compete, accommodate, compromise, collaborate
ACACC |
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synergy
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the cooperative interaction among two or more agents that creates an enhanced effect
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brainstorming
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designed to produce as many creative ideas as possible
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leadership role in group decision making
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avoid domination, encourage participation, avoid groupthink, focus on goals
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supervisory leadership
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direct people, explain decisions, train individuals, manage 1 on 1, contain conflict, react to change
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participative leadership
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involve people, get input for decisions, help individuals develop, coordinate group effort, resovle conflict, implement change
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team leadership
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build trust and teamwork, faciliate and support team decisions, help create a team identity, use conflict to develop better decisions, foresee and influence change
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diffusion
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the carefully planned and executed dissemination of information to all those in the organization who need the information in oder to make proper decisions and achieve organization goals, a mgmt goal and can reduce the negative possibilities associated with withholding information
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open book mgmt
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This is the term used to describe the process of sharing strategic plans and financial information with employees throughout the organization
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