Medical Procedures

Front 1

Terminology

Back 1

user terminology familiar to the patient. Talk on their level, be adaptable to diff personalities

Front 2

Handicapped

Back 2

vision impaired, hearing impaired, developmentally disabled, non enlish speaking--usually a friend or family memeber comes with them

Front 3

The way you Feel

Back 3

can interfere with effective communication--depressed, sick

Front 4

Articulation

Back 4

speak clearly, correct pronunciation and proper grammar. Speak in a pleasant tone of voice. Always give patient a chance to ask questions

Front 5

Be Very Polite

Back 5

please, thank you, yes sir, no sir

Front 6

Perception

Back 6

always be aware of your feelings and others feelings. This is a skill--learn and use it well. Keep your eyes and ears open.

Front 7

Body Language

Back 7

Make sure you are giving the right message. Maintain a professional appearance.

Front 8

Personal Hygiene

Back 8

should be excellent. Keep hair and nails clean. Maintain a good attitude. Try to be pleasant and agreeable

Front 9

Facial Expressions

Back 9

Be aware of what you are saying with your face. Be pleasant with a smile. Use good eye contact--it shows interest and honestly

Front 10

Gestures

Back 10

Part of body language that helps you make a point. Shake hand--good sign of friendship. Use touch for positive reinforcement.

Front 11

Silence

Back 11

Sometimes you need it and others you don't-know how to use it

Front 12

Type A Personalities

Back 12

These people tend to create stress for themselves. They work at a faster pace with compulsion/perfection

Front 13

Type B Personalities

Back 13

Slower pace. Tend not to worry as much

Front 14

Stress Related Illnesses

Back 14

Migraines, Asthma, Gastritis, Heart Disease, and Ulcers

Front 15

Defense Mechanism

Back 15

unconscious ways we deal with stress. Using these methods is acceptable, but habitual use can cause problems, even loss of reality.

Front 16

Repression

Back 16

force painful ideas into the subconscious.

Front 17

Displacement

Back 17

transfer of emotions "kick the dog"

Front 18

Rationalization

Back 18

to explain in rational grounds, to devise plausible explaination for one's actions.

Front 19

Intellectualization

Back 19

to employ reasoning to avoid confrontations or stressful situations

Front 20

Sublimation

Back 20

express certain impulses in constructive socially acceptable forms

Front 21

Temporary withdrawl

Back 21

retreat, usually makes things worse

Front 22

Malingering

Back 22

Pretending to be sick

Front 23

Denial

Back 23

to not believe

Front 24

Regression

Back 24

Going back to an earlier developmental stage

Front 25

Problem Solving

Back 25

Step by step approaches. Make list and prioritize and work on it.

Front 26

Patients Right to Privacy

Back 26

Everything a patient tells you must be kept confidential unless it is harmful to them or others

Front 27

5 Stages of Death

Back 27

1. Denial 2. Anger 3. Depression 4. Bargaining 5. Acceptance

Front 28

ICD-9-CM

Back 28

International Classification of Diseases-Ninth Revision- Clinical Modification------Reason for visit code

Front 29

CPT

Back 29

Physician's Current Procedural Terminology-----Procedure code

Front 30

EOB

Back 30

Explanation of Benefits. When the insurance company accepts the claim and payment is issued, the check comes with an EOB. Lists procedures that were submitted on a a claim and the determinted fee for each

Front 31

Reasons for Rejection

Back 31

Coding error, Error in processing, No connection between diagnosis and procedure, and Wrong ID #.

Front 32

Direct Payment

Back 32

Pays the physician

Front 33

Indirect Payment

Back 33

Pays the patient and they are responsible for paying the physician

Front 34

Capitation

Back 34

Occurs with HMO insurance (Health Maintenance Organization) doctor receives an agreed amount for all services provided, regardless of quantity. The Doctor gets paid once a month.