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55 Cards in this Set
- Front
- Back
strategy
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-"game plan"
-attracts customers -distinguishes itself from competitors |
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a "game plan" that enables a company to attract customers by distinguishing itself from competitors
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strategy
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Decentralization
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the delegation of decision-making authority throughout an organization by giving managers the authority to make decisions relating to their area of responsibility.
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the delegation of decision-making authority throughout an organization by giving managers the authority to make decisions relating to their area of responsibility.
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Decentralization
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organization chart
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-shows how responsibility is divided among managers
-shows chain of command. |
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shows how responsibility is divided among managers and shows formal lines of reporting and communication, or chain of command.
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organization chart
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chain of command
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formal lines of reporting and communication
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formal lines of reporting and communication
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chain of command
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customer intimacy
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"You should choose us because we understand and respond to your individual needs"
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"You should choose us because we understand and respond to your individual needs"
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customer intimacy
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operational excellence
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"You should choose us because we can deliver products and services
-faster -more conveniently -at a lower price than our competitors" |
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"You should choose us because we can deliver products and services faster, more conveniently and at a lower price than our competitors"
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operational excellence
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product leadership
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"You should choose us because we offer higher quality products than our competitors"
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"You should choose us because we offer higher quality products than our competitors"
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product leadership
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line position
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person is directly involved in achieving the basic objectives of the organization
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person is directly involved in achieving the basic objectives of the organization
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line position
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staff position
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person is only indirectly involved in achieving the basic objectives of a company
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person is only indirectly involved in achieving the basic objectives of a company
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staff position
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Chief Financial Officer (3)
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Responsible for providing...
-timely and relevant data ...to support... -planning and control activities ...and for preparing... -financial statements |
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responsible for providing timely and relevant data to support planning and control activities and for preparing financial statements for external users.
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Chief Financial Officer
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controller
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-manger
-often runs the accounting department -reports directly to the CFO |
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a manger that often runs the accounting department and reports directly to the CFO
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controller
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business process (2)
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-a series of steps that are followed
-to carry out some task in a business |
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a series of steps that are followed in order to carry out some task in a business
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business process
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value chain
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consists of the major business functions that add value to a company's products and services.
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consists of the major business functions that add value to a company's products and services.
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value chain
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Raw materials
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the materials used to make a product
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the materials used to make a product
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Raw materials
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work in process
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inventories that consist of units of product that are only partially complete and will require further work before they are ready for sale so a customer
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inventories that consist of units of product that are only partially complete and will require further work before they are ready for sale so a customer
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work in process
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finished goods
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inventories that consist of units of product that have been completed but have not yet been sold to customers
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lean thinking model
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-five-step management approach
-organizes resources around the flow of business processes -pulls units in response to customer orders |
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management approach that organizes resources such as people and machines around the flow of business processes and that pulls units through these processes in response to customer orders
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lean thinking model
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What are the five steps of the lean thinking model?
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1. Identify value in specific products/services.
2. Identify the business process that delivers value. 3. Organize work arrangements around the flow of the business process. 4. Create a pull system that responds to customer orders. 5. Continuously pursue perfection in the business process. |
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Just-in-time
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A production and inventory control system in which materials are purchased and units are produced only as needed to meet actual customer demand
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A production and inventory control system in which materials are purchased and units are produced only as needed to meet actual customer demand
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Just-in-time
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supply chain management
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-the coordination of business processes across companies
-to better serve end consumers |
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used to refer to the coordination of business processes across companies to better serve end consumers
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supply chain management
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constraint
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anything that prevents you from getting more of what you want
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anything that prevents you from getting more of what you want
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constraint
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Theory of Constraints
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based on the insight that effectively managing the constraint is a key to success
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based on the insight that effectively managing the constraint is a key to success
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Theory of Constraints
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Six Sigma
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Relies on...
-customer feedback -fact-based data gathering and analysis techniques ...to drive process improvement |
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a process improvement method that relies on customer feedback and fact-based data gathering and analysis techniques to drive process improvement
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Six Sigma
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DMAIC
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Define, Measure, Analyze, Improve, and Control
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non-value-added activities
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activities that customers are not willing to pay for because they add no value
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activities that customers are not willing to pay for because they add no value
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non-value-added activities
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corporate governance
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the system by which a company is directed and controlled
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the system by which a company is directed and controlled
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corporate governance
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Sarbanes-Oxley Act of 2002
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-protects the interests of those who invest in publicly traded companies
-improves the reliability and accuracy of corporate financial reports and disclosures |
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intended to protect the interests of those who invest in publicly traded companies by improving the reliability and accuracy of corporate financial reports and disclosures
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Sarbanes-Oxley Act of 2002
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Enterprise risk management (3)
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-a process used by a company to identify the risks that it faces
-develop responses to those risks -enable the company to be reasonably assured of meeting its goals |
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a process used by a company to proactively identify and manage those risks
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Enterprise risk management
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Corporate social responsibility
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organizations consider the needs of all stakeholders when making decisions
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a concept whereby organizations consider the needs of all stakeholders when making decisions
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Corporate social responsibility
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