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55 Cards in this Set

  • Front
  • Back
strategy
-"game plan"
-attracts customers
-distinguishes itself from competitors
a "game plan" that enables a company to attract customers by distinguishing itself from competitors
strategy
Decentralization
the delegation of decision-making authority throughout an organization by giving managers the authority to make decisions relating to their area of responsibility.
the delegation of decision-making authority throughout an organization by giving managers the authority to make decisions relating to their area of responsibility.
Decentralization
organization chart
-shows how responsibility is divided among managers
-shows chain of command.
shows how responsibility is divided among managers and shows formal lines of reporting and communication, or chain of command.
organization chart
chain of command
formal lines of reporting and communication
formal lines of reporting and communication
chain of command
customer intimacy
"You should choose us because we understand and respond to your individual needs"
"You should choose us because we understand and respond to your individual needs"
customer intimacy
operational excellence
"You should choose us because we can deliver products and services
-faster
-more conveniently
-at a lower price than our competitors"
"You should choose us because we can deliver products and services faster, more conveniently and at a lower price than our competitors"
operational excellence
product leadership
"You should choose us because we offer higher quality products than our competitors"
"You should choose us because we offer higher quality products than our competitors"
product leadership
line position
person is directly involved in achieving the basic objectives of the organization
person is directly involved in achieving the basic objectives of the organization
line position
staff position
person is only indirectly involved in achieving the basic objectives of a company
person is only indirectly involved in achieving the basic objectives of a company
staff position
Chief Financial Officer (3)
Responsible for providing...
-timely and relevant data
...to support...
-planning and control activities
...and for preparing...
-financial statements
responsible for providing timely and relevant data to support planning and control activities and for preparing financial statements for external users.
Chief Financial Officer
controller
-manger
-often runs the accounting department
-reports directly to the CFO
a manger that often runs the accounting department and reports directly to the CFO
controller
business process (2)
-a series of steps that are followed
-to carry out some task in a business
a series of steps that are followed in order to carry out some task in a business
business process
value chain
consists of the major business functions that add value to a company's products and services.
consists of the major business functions that add value to a company's products and services.
value chain
Raw materials
the materials used to make a product
the materials used to make a product
Raw materials
work in process
inventories that consist of units of product that are only partially complete and will require further work before they are ready for sale so a customer
inventories that consist of units of product that are only partially complete and will require further work before they are ready for sale so a customer
work in process
finished goods
inventories that consist of units of product that have been completed but have not yet been sold to customers
lean thinking model
-five-step management approach
-organizes resources around the flow of business processes
-pulls units in response to customer orders
management approach that organizes resources such as people and machines around the flow of business processes and that pulls units through these processes in response to customer orders
lean thinking model
What are the five steps of the lean thinking model?
1. Identify value in specific products/services.
2. Identify the business process that delivers value.
3. Organize work arrangements around the flow of the business process.
4. Create a pull system that responds to customer orders.
5. Continuously pursue perfection in the business process.
Just-in-time
A production and inventory control system in which materials are purchased and units are produced only as needed to meet actual customer demand
A production and inventory control system in which materials are purchased and units are produced only as needed to meet actual customer demand
Just-in-time
supply chain management
-the coordination of business processes across companies
-to better serve end consumers
used to refer to the coordination of business processes across companies to better serve end consumers
supply chain management
constraint
anything that prevents you from getting more of what you want
anything that prevents you from getting more of what you want
constraint
Theory of Constraints
based on the insight that effectively managing the constraint is a key to success
based on the insight that effectively managing the constraint is a key to success
Theory of Constraints
Six Sigma
Relies on...
-customer feedback
-fact-based data gathering and analysis techniques
...to drive process improvement
a process improvement method that relies on customer feedback and fact-based data gathering and analysis techniques to drive process improvement
Six Sigma
DMAIC
Define, Measure, Analyze, Improve, and Control
non-value-added activities
activities that customers are not willing to pay for because they add no value
activities that customers are not willing to pay for because they add no value
non-value-added activities
corporate governance
the system by which a company is directed and controlled
the system by which a company is directed and controlled
corporate governance
Sarbanes-Oxley Act of 2002
-protects the interests of those who invest in publicly traded companies
-improves the reliability and accuracy of corporate financial reports and disclosures
intended to protect the interests of those who invest in publicly traded companies by improving the reliability and accuracy of corporate financial reports and disclosures
Sarbanes-Oxley Act of 2002
Enterprise risk management (3)
-a process used by a company to identify the risks that it faces
-develop responses to those risks
-enable the company to be reasonably assured of meeting its goals
a process used by a company to proactively identify and manage those risks
Enterprise risk management
Corporate social responsibility
organizations consider the needs of all stakeholders when making decisions
a concept whereby organizations consider the needs of all stakeholders when making decisions
Corporate social responsibility