Management Test 3

Front 1

What is the name of the ability of a manager to inspire confidence and gain support among others?

Back 1

Leadership

Front 2

In selecting senior managers at a company, what is the most important skill required?

Back 2

Leadership

Front 3

Management is getting things done through others, but leadership is providing what to employees about an organization's future?

Back 3

Vision

Front 4

Power is the ability to influence decisions and control resources, but authority is the formal right to do what?

Back 4

Control Resources

Front 5

What kind of power comes from the authentic right of a leader to make requests of people?

Back 5

Legitimate Right

Front 6

What kid of power comes from a leader's ability to give people special things of value in return for their efforts?

Back 6

Reward Power

Front 7

What kind of power results from a leader's ability to force people to do something?

Back 7

Coercion Power

Front 8

What kind of power comes from a leader's special knowledge and unique background?

Back 8

Expert Power

Front 9

What kind of power comes from people's loyalty to the leader?

Back 9

Referent Power

Front 10

What power exists among the people being led, based on the legal or ethical rights of employees?

Back 10

Subordinate Power

Front 11

What is it called when leaders show others with their own actions what they want people to do?

Back 11

Lead by Example

Front 12

What is it called when a leader demands compliance from others?

Back 12

Assertive

Front 13

What kind of leadership appeals to individuals' reason and logic?

Back 13

Rational Thinking

Front 14

What kind of leadership involves getting others to like you?

Back 14

Ingratiation

Front 15

What kind of informal group is formed by a leader in order to get more people supporting him?

Back 15

Coalition

Front 16

Which is probably the most important personal trait for a leader to be effective?

Back 16

Power Motive

Front 17

Autocratic leaders retain most of the authority for themselves, but what kind of leaders share decision making with the group members?

Back 17

Democratic / Participant

Front 18

What kind of leadership adapts the leaderships' style to the requirements of the particular group and what is happening at the time?

Back 18

Situational Leadership

Front 19

Entrepreneurs often are poor leaders of their employees because they focus mainly on which group of individuals?

Back 19

Customers

Front 20

What is a leader's ability to influence others based on charm, magnetism, inspiration, and emotion?

Back 20

Charisma

Front 21

What is the name of an experienced individual who develops a junior person's abilities through tutoring, guidance and support?

Back 21

Mentor

Front 22

What is the name for the process of exchanging information verbally, in writing, and in actions?

Back 22

Communication

Front 23

First a person must do what to the information that they want to communicate to another person?

Back 23

Encoding

Front 24

After receiving this information, what does the receiving person need to do with it before being able to understand and act on it?

Back 24

Decoding

Front 25

What is the name for the response that comes back from a persona who is communicated with?

Back 25

Feedback

Front 26

What is the name for unwanted interference that is an obstacle to clear communication?

Back 26

Noise

Front 27

What are 3 examples of non-verbal communication?

Back 27

Gestures
Shrugging
Lowdness

Front 28

What is the name for official information pathways?

Back 28

Formal Communication Channels

Front 29

What is an advantage of "management by walking around"?

Back 29

Open up communication channels

Front 30

What is a problem with "management by walking around?

Back 30

Breaks the Principle of Unity of Command

Front 31

What can a manager do to encourage upward communication in an organization?

Back 31

Open Door Policy
Suggestion Box

Front 32

What is the nickname for the informal communications network in an organization?

Back 32

The Grapevine

Front 33

What is it called when someone refuses to admit the truth of distasteful information?

Back 33

Denial

Front 34

What is it called when people receive more information than they can handle?

Back 34

Information Overload

Front 35

What is a major communication problem with the use of electronic mail?

Back 35

Impersonal
Sounds More Harsh

Front 36

What can two people do first to enhance the subsequent smooth flow of their conversation?

Back 36

Build Report

Front 37

What is the alternative to passive communication?

Back 37

Assertive Communication

Front 38

What is one of the easiest and most effective ways to show others that you are a good listener?

Back 38

Repeat the question and then pause

Front 39

What kid of verbal shorthand should you avoid, if you want to improve communication by using a common vocabulary?

Back 39

Acronyms
Anything that may be hard to understand

Front 40

In dealing with people who don't speak your language natively, what kinds of words or phrases should you avoid?

Back 40

Metaphors
Similes
Idioms
Analogies
Jokes

Front 41

What are at least 2 key ways to conduct more effective meetings?

Back 41

Have an agenda
Be Brief
Start On Time
No Electronic Distractions

Front 42

A key rule of sucess in organizational politics is to "Never burn___"?

Back 42

Your Bridges Behind You

Front 43

What is it called when people pretend to be nice while working to undermine other persons?

Back 43

Backstabbing

Front 44

What is the nickname for territorial games in which different groups compete for power and authority?

Back 44

Turf Wars

Front 45

What is the name for a group of individuals who have complementary skills and are organized to achieve a common goal?

Back 45

Team

Front 46

What is a self-managed work team responsible for?

Back 46

Entire Work Process

Front 47

How much productivity improvement normally results from the creation of a self-managed work team?

Back 47

10-20 %

Front 48

In general, what kind of employees are needed in order to make a work team more effective?

Back 48

Motivated
Highly Qualified
Enthusiastic

Front 49

How long does a project team stay together?

Back 49

Temporarily until the goals are achieved

Front 50

Who is an organization does a project manager normally report to?

Back 50

Senior Leaders

Front 51

How do projects managers get the resources they need to accomplish their goals?

Back 51

Negotiate with the different parts of the organization

Front 52

What is the name for a team that includes people from different parts of the company?

Back 52

Cross Functional Team

Front 53

Normally how successful are top management teams?

Back 53

not successful- most are failures

Front 54

What kind of team has members who work electronically from different locations?

Back 54

Virtual Team

Front 55

What kind of computer software used by virtual teams to edit a document at the same time?

Back 55

Group wear

Front 56

What is a benefit to the employee of being a member of a team?

Back 56

Job Enrichment
Job Empowerment

Front 57

Within a team, what is the relationship of one job task to another?

Back 57

Interdependent

Front 58

What is the ideal size of an effective team?

Back 58

8-12

Front 59

What key thing must a team receive from outside the group, in order to be successful?

Back 59

Support from Top Level Management

Front 60

What are the 5 chronological steps in the life of a working team?

Back 60

Form
Storm
Norm
Perform
Adjourn

Front 61

What kind of managing should a team leader avoid?

Back 61

Micromanagement

Front 62

What is a potential career problem for an employee who serves as a member of a team?

Back 62

Stagnation in their job

Front 63

In order to be a good team leader, first you must learn to be what?

Back 63

Good Team Member

Front 64

What is one of the most important skills that a team leader must have, in order to manage a team effectively?

Back 64

Conflict Resolution

Front 65

The purpose of controls is to determine if what initial business process was successful?

Back 65

Planning

Front 66

At what three stages in time are controls effective?

Back 66

Preventative- Before Activity
Concurrent- Monitoring Ongoing Activity
Feedback- After Activity is Completed

Front 67

In setting up controls to measure performance, a business manager should ask "What is to be measured?" "How accurately should the measures be?" and what third question?

Back 67

Who/How Should Measurements be Used?

Front 68

What is the name of the measurement of discrepancy between performance standards and actual results?

Back 68

Deviation From Norm

Front 69

What kind of control technique uses human judgments? What kind uses numerical measures?

Back 69

Qualitative

Quantitative

Front 70

What is the most common form of qualitative control in a business?

Back 70

Audits

Front 71

Which quantitative control uses charts that plan the progress of work over time by tracking start dates and completion dates for each task?

Back 71

Gantt

Front 72

What kind of quantitative control uses diagrams that schedule activities based on the dependencies among many different activities?

Back 72

Pert

Front 73

What kind of quantitative control determines the point when revenues exceed costs?

Back 73

Break-Even Analyses

Front 74

What kind of quantitative control measures the deviations between planned and actual costs?

Back 74

Variance Analysis

Front 75

What kind of plan uses dollar expenditures to allocate future resources?

Back 75

Budgets

Front 76

What is the most important financial ratio used in modern business to determine the profitability and sucess of a business?

Back 76

EBITDA

Front 77

What is the name for the net amount of revenues generated by a business during a specific period of time?

Back 77

Cash Flow

Front 78

What kind of systems capture and distribute a company's business data and helps managers make decisions?

Back 78

Information Systems

Front 79

What are at least two characteristics that controls must have, in order to be effective?

Back 79

Must be Accepted
Meaningful Info
Improves Performance
Self-Feedback
Timely Information