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19 Cards in this Set
- Front
- Back
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planning
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choosing a goal and developing a strategy to achieve that goal
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proximal goal
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short term goal
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distal goal
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long term or primary goal
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options based planning
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keep options open by making small, simultaneous investments in many alternative plans.
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Top Management responsible for:
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-Strategic plans
-Vision -Mission |
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Middle Management responsible for:
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-Tactical plans (how to use resources)
-Management by objectives (4 step process used to carry out tactical goals in which managers and their employees work together) |
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operational plans
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day-to-day plans for producing or delivering the orgs products/ services
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standing plans
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save time b/c once created they can be used repeatedly to handle frequently recurring events
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policies
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indicate the general course of action
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procedures
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more specific than policies --> indicates the series of steps that should be taken
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decision making
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process of choosing a solution from available alternatives
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rational decision making
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systematic process of defining problems, evaluating alternatives and choosing optimal solutions.
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absolute comparisons
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each criterion is compared to a standard
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relative comparison
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each criterion is compared directly to every other criterion
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satisficing
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"good enough"
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C-type conflict
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"cognitive conflict"
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A-type conflict
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affective conflict: the emotional reactions that can occur when disagreements become personal rather than professional
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Devils Advocacy approach
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used to create c-type conflict by assigning an individual or sub-group the role of the critic
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S.M.A.R.T. goals
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-Specific
-Measurable -Attainable -Realistic -Timely |
