Management Test 1

Front 1

As a result of the 2005 blackout in Los Angeles, _____ in the police department had to determine which police officers were going to work over time.

Back 1

Middle Managers

Front 2

Typical responsibilities for _____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

Back 2

Middle managers

Front 3

Which type of skills tend to be most important to the success of lower-level managers?

Back 3

Technical Skills

Front 4

Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company. True or False

Back 4

True

Front 5

Mintzberg concluded that managers fulfill three major roles while performing their jobs. These roles are categorized as interpersonal roles, and decisional roles. True or False

Back 5

False

Front 6

_____ is defined as getting work done through others.

Back 6

Management

Front 7

A manager striving to improve organizational _____ is accomplishing tasks that help fulfill organizational objectives.

Back 7

Effectiveness

Front 8

One of the reasons for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of _____.

Back 8

Efficiency

Front 9

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for ever A on their report cards. Which management function was used to create this program?

Back 9

Planning

Front 10

In class, it was noted that having technical, human, conceptual and political skills is not enough to be a successful manager. One needs to be “motivated to manage.” People who are motivated to manage like to _____.

Back 10

Tell others what to do
Participate in competitive situations
Reward good and punish bad behavior
Behave assertively toward others

Hint 10

None

Front 11

Southern Living magazine was forced to pull its April 2004 issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as “little pillows from heaven” created a rather impressive firestorm. The management function of _____ was used when the warnings were mailed to subscribers.

Back 11

Controlling

Front 12

Managers need different skills to perform their various roles successfully. A middle manager who assumed a negotiator role when dealing with employees would rely most heavily on his or her _____ skills.

Back 12

Human

Front 13

Managers are responsible for doing the basic work in the company. True or False

Back 13

False

Front 14

According to What Really Works, Meta-Analysis, meta analysis is a research tool that combines the results of a number of research studies. True or False

Back 14

True

Front 15

Middle managers typically

Back 15

Plan and allocate resources
Coordinate and link groups and departments
Implement changes and strategies generated by top managers
Monitor the activities of first-line managers who report to them

Hint 15

None

Front 16

Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president in 2005. In 2004, Fuller had been forced into assuming a figurehead role since the higher of a new managing director. What did Fuller do?

Back 16

He performed ceremonial duties like greeting company visitors.

Front 17

In the decisional role of _____, managers adapt themselves, their subordinates, and their units to incremental change.

Back 17

Entrepreneur

Front 18

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?
A. Self-managed teams
B. Employment security
C. High wages contingent on organizational performance
D. Sharing information
E. Doing all of these

Back 18

E. Doing all of these

Hint 18

None

Front 19

Which of the following is NOT one of the principles of scientific management?
A. Use group dynamics to ensure organizational goals are met
B. Give employees rest breaks throughout the day
C. Find the one best way for doing each task
D. Divide the work and the responsibility equally between management and workers
E. Scientifically select, train, teach, and develop workers to help them reach their potential.

Back 19

A. Use group dynamics to ensure organizational goals are met.

Hint 19

None

Front 20

One of Taylor’s scientific management principles concerned how workers should be selected. True or False

Back 20

True

Front 21

The contingency approach to management holds that there is not one best way to manage an organization. True or False

Back 21

True

Front 22

According to Weber, a bureaucracy

Back 22

Is the exercise of control on the basis of knowledge, expertise, or experience

Front 23

A Gantt chart can be used to track informal communication paths. True or False

Back 23

False

Front 24

One of the limitations of bureaucratic management is the resistance of bureaucracies to change. True or False

Back 24

True

Front 25

According to Fayol’s 14 principles of management, esprit de corps is a source of major organizational conflict. True or False

Back 25

False

Front 26

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don’t really care if the request is met or the directive is performed. True or False

Back 26

False

Front 27

The goal of scientific management was to

Back 27

Find the one best way to perform each task

Front 28

Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability?”

Back 28

Henri Fayol

Front 29

According to human relations management

Back 29

Success depends on treating workers well

Front 30

During the Bank Wiring Room phase of his Hawthorne Studies, Elton mayo witnessed behavior reminiscent of the _____ Frederick Taylor observed.

Back 30

Soldiering

Front 31

According to Chester Bernard, managers can gain workers’ willing cooperation by offering them material incentives, nonmaterial incentives, and_____.

Back 31

Associational incentives

Front 32

Which theorist believed that workers ultimately grant managers their authority?

Back 32

Chester Barnard

Front 33

Nearly all organizations should be viewed as _____ that interact with their environments and depend on them for survival.

Back 33

Open systems

Front 34

Synergy occurs when

Back 34

Two or more subsystems working together can produce more than they can working apart

Hint 34

None

Front 35

Which of the following statements describes an advantage of the systems approach to management?
A. It forces manager to be aware of how the environment affects specific parts of the organization.
B. it makes managers acutely aware that good internal management of the organization may not be enough to ensure survival.
C. it encourages managers to focus on better communication and cooperation within the organization.
D. it forces managers to view their organization as part of a whole.
E. all of these describe an advantage of the systems approach to management.

Back 35

E. all of these describe an advantage of the systems approach to management.

Hint 35

None

Front 36

Prior to the introduction of _____, five workers given the identical task could use five different methods to perform the task with some methods being scientifically more efficient than others.

Back 36

Scientific management

Front 37

Ethics is the set of moral principles or values that defines right and wrong for a person or group. True or False

Back 37

True

Front 38

Workplace deviance is unethical behavior that violates organizational norms about right and wrong. True or False

Back 38

True

Front 39

Ethical intensity is the result of only four factors. They are magnitude of consequences, social consensus, probability of effect, and concentration of effect. True or False

Back 39

False

Front 40

According to the U.S. Sentencing Commission Guidelines, what is one method used to determine the level of the offense (i.e., the seriousness of the problem)?

Back 40

By examining the loss incurred by the victims

Front 41

What does it mean when the text says that the U.S. Sentencing Guidelines use a “carrot and stick” approach?

Back 41

It offers lower fines to companies that take proactive steps

Front 42

To create a compliance program that is acceptable under the U.S. Sentencing Guidelines, a company should

Back 42

Establish standards and procedures to meet the company’s business needs
Put upper-level managers in charge of the compliance program
Encourage employees to report violations
Train employees on standards and procedures

Hint 42

None

Front 43

Under the U.S. Sentencing Commission Guidelines, companies can be prosecuted and punished for the illegal or unethical actions of employees, even if management didn’t know about the unethical behavior. True or False

Back 43

True

Front 44

_____ is strong when decisions have large, certain, immediate consequences, and when we are physically or psychologically close to those affected by the decision.

Back 44

Ethical intensity

Front 45

The three stage of moral development identified by Kohlberg are

Back 45

Preconventional level, conventional level, and post-conventional level

Front 46

Doug has a low-paying job for a telecommunications company. Every day when he goes home from work, Doug puts a headset, a stapler, or something similar in his lunch box and takes it with him. Doug sees nothing wrong with his behavior since he feels inadequately paid. In terms of the stages of moral development, Doug is operating at which level?

Back 46

Preconventional

Front 47

When Capri Ford became manager of the radio station’s marketing department, the retiring manager told her, “Remember that if you conduct your business as if it were going to be broadcast as news on this radio station, you’ll be true to yourself.” The retiring manager is promoting the principle of

Back 47

Personal virtue

Front 48

The first step in establishing an ethical climate in a company is for managers to act ethically themselves. True or False

Back 48

True

Front 49

To encourage more ethical decision making in an organization, managers should

Back 49

Carefully select and hire new employees
Establish a specific code of ethics
Create an ethical climate
Train employees in how to make ethical decisions

Hint 49

None

Front 50

The last step in the basic model of ethical decision-making is to

Back 50

Act

Front 51

What is social responsibility?

Back 51

A business’s obligation to pursue policies, make decisions, and take actions that benefit society

Front 52

The _____ model holds that the only social responsibility that businesses have is to maximize profits.

Back 52

Shareholder

Front 53

People or groups with a legitimate interest in a company’s actions are called

Back 53

Stakeholders

Front 54

The shareholder model and the stakeholder model are two techniques for determining to whom organizations should be social responsible. True or False

Back 54

True

Front 55

_____ stakeholders are groups, such as shareholders, employees, customers, suppliers, governments, and local communities, on which the organization depends for long-term survival.

Back 55

Primary

Front 56

Secondary stakeholders are important to a company because

Back 56

They can affect public perceptions an opinions

Front 57

All adults reach the postconventional stage of morality. True or False

Back 57

False

Front 58

With regard to the question, “Does it pay to be socially responsible?” research has clearly demonstrated that there is an inherent relationship between social responsibility and economic performance of a company. True or False

Back 58

False

Front 59

Which of the following is a recommendation for how managers can model and encourage ethical behavior in employees?
A. use resources only for company business
B. handle information in a confidential and honest manner
C. Set reasonable rather than unreasonable goals
D. Create a reward system that does not reward unethical behavior
E. all of these

Back 59

E. All of these

Hint 59

None

Front 60

Spreading rumors about coworkers would be an example of

Back 60

Political Deviance

Front 61

Which of the following principles of ethical decision-making would support the practice of “looking after number one?”

Back 61

The principle of long-term self-interest

Front 62

Traditional college students who think about their parents’ and grandparents’ reactions to their decision before putting the decision into action are more than likely operating according to what principle of ethical decision making?

Back 62

The principle of personal virtue

Hint 62

None

Front 63

The Code of Ethics for members of the Society of American Foresters instructs them to protect and serve society by inspiring, guiding, and governing members in the conduct of their professional lives. In addition, the society’s code of ethics should

Back 63

Include standards and procedures specific to the forestry industry

Front 64

Which of the following statements about whistle blowing is true?
A. Whistleblowing refers to reporting others’ ethics violations.
B. Whistleblowing is very difficult for most people to do.
C. Potential whistleblowers often fear that they will be punished.
D. Many federal and state laws protect the rights of whistleblowers.
E. All of these statements about whistleblowing are true.

Back 64

All of these statements about whistleblowing are true

Hint 64

None

Front 65

A company implementing a(n) _____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society’s expectations.

Back 65

Proactive

Front 66

_____ are the expectations that a company will voluntarily serve a social role beyond its economic, legal, and ethical responsibilities.

Back 66

Discretionary responsibilities

Front 67

Planning offers three important benefits. They are intensified effort, synergy, and direction. True or False

Back 67

False

Front 68

Planning can impede change, create a false sense of certainty, and lead to the detachment of planners. True or False

Back 68

True

Front 69

S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely. True or False

Back 69

False

Front 70

A manager is involved in _____ when he or she chooses a goal and develops a method or strategy to achieve that goal.

Back 70

Planning

Front 71

The last step in effective planning is to

Back 71

Track progress toward goal achievement

Front 72

Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?
A. Synergistic
B. Measurable
C. Timely
D. Attainable
E. Realistic

Back 72

A. Synergistic

Hint 72

None

Front 73

Which of the following is a commonly used method for increasing goal commitment?
A. encouraging worker participation in goal setting
B. keeping goals private
C. setting ethical goals
D. using an ombudsman to set goals
E. all of these

Back 73

A. Encouraging worker participation in goal setting

Hint 73

None

Front 74

A manufacturer of snow boards could set a(n) _____ goal to increase revenues by 8 percent over the next five years and a(n) _____ goal to increase sales next June in Aspen, Colorado, by 3 percent.

Back 74

Distal, Proximal

Front 75

The goal of _____ is to keep options open by making small, simultaneous investments in many options or plans.

Back 75

Options-based planning

Front 76

The basic purpose of _____ is constant improvement.

Back 76

Learning-based planning

Front 77

Which of the following statements about a company’s mission is true?
A. A company’s mission flows from its vision.
B. A company’s mission is a more specific goal that unifies company-wide efforts.
C. A company’s mission possesses a finish line and a timeframe.
D. Once a company’s mission has been accomplished, a new one should be chosen.
E. All of these statements about a company’s mission are true.

Back 77

E. All of these statements about a company’s mission are true.

Hint 77

None

Front 78

Three kinds of standing plans are policies, procedures, and rules and regulations. True or False

Back 78

True

Front 79

_____ are types of standing plans.

Back 79

Policies and procedures

Front 80

When generating alternative courses of action within the rational decision-making process, the identification of a relatively few alternatives will facilitate evaluation. True or False

Back 80

False

Front 81

New employees were instructed to never wear loose-fitting clothes when working around the canning machine. These instructions are an example of what kind of standing plan?

Back 81

Rules and regulations

Front 82

A _____ is a standing plan that indicates the general course of action that should be taken in response to a particular event of situation.

Back 82

Policy

Hint 82

None

Front 83

Face-to-face brainstorming is a much more effective method for generating alternatives than electronic brainstorming. True or False

Back 83

False

Front 84

The first step in rational decision-making is to

Back 84

Define the problem

Front 85

According to the rational decision making model, when a manager generates alternative courses of action, he or she should

Back 85

Generate as many alternatives a possible

Front 86

_____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

Back 86

Satisficing

Hint 86

None

Front 87

The two kinds of external organizational environments are the general environment that affects all organizations and the specific environment that is unique to each company. True or False

Back 87

False

Front 88

Business confidence indices are a viable alternative to economic statistics for management decision-making. True or False

Back 88

True

Front 89

Organizational culture refers to the set of key values, beliefs, and attitudes shared by organizational members. True or False

Back 89

True

Front 90

Technology is the _____ used to transform inputs (raw materials, information, etc.) into outputs (goods or services).

Back 90

Knowledge, tools, and techniques

Front 91

When Hurricane Katrina pounded her way through the Gulf Coast, Orleans Parish, La., and Harrison County, Miss., were among the areas hardest hit. The counties, which are home to New Orleans and Biloxi, Miss., respectively, also share other traits. Data from the U.S. Census Bureau show that with median household incomes of about $31,000, they lag the national average of $44,684 by 44 percent. The _____ environments in those counties will influence the gereral environment of businesses that try to locate there.

Back 91

Political/Legal

Front 92

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-sqare-foot homes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses. The builder with the smaller lots most likely used _____ to determine what homebuyers desired.

Back 92

Reactive customer monitoring

Front 93

The general environment consists of the economy and the technological, Sociocultural, and political/legal trends that indirectly affect all organizations. True or False

Back 93

True

Front 94

_____ involves deciding who your competitors are, anticipating competitors’ moves, and determining competitors’ strengths and weaknesses.

Back 94

A competitive analysis

Front 95

When a hardware store agrees to be an exclusive dealer of Husqvarna power tools, it turns over about 25 percent of its floor space to the manufacturer’s displays. If Husqvarna were to experience a long-term strike that made it impossible to deliver products, than the hardware store’s sales would likely decline due to

Back 95

Resource Scarcity

Front 96

The greater the rate of environmental change, environmental complexity, and resource scarcity, the less confident managers are that they can understand and predict the trends affecting their businesses. True or False

Back 96

True

Hint 96

None

Front 97

_____ could reveal to Callaway Golf why the number of golfers in the United States is declining.

Back 97

Environmental Scanning

Front 98

Environmental complexity refers to the degree of change in the external factors that affect organizations. True or False

Back 98

False

Front 99

The _____ is the set of key values, beliefs, and attitudes shared by organizational members.

Back 99

Industry code of ethics