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99 Cards in this Set

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As a result of the 2005 blackout in Los Angeles, _____ in the police department had to determine which police officers were going to work over time.
Middle Managers
Typical responsibilities for _____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.
Middle managers
Which type of skills tend to be most important to the success of lower-level managers?
Technical Skills
Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company. True or False
Mintzberg concluded that managers fulfill three major roles while performing their jobs. These roles are categorized as interpersonal roles, and decisional roles. True or False
_____ is defined as getting work done through others.
A manager striving to improve organizational _____ is accomplishing tasks that help fulfill organizational objectives.
One of the reasons for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of _____.
To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for ever A on their report cards. Which management function was used to create this program?
In class, it was noted that having technical, human, conceptual and political skills is not enough to be a successful manager. One needs to be “motivated to manage.” People who are motivated to manage like to _____.
Tell others what to do
Participate in competitive situations
Reward good and punish bad behavior
Behave assertively toward others
Southern Living magazine was forced to pull its April 2004 issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as “little pillows from heaven” created a rather impressive firestorm. The management function of _____ was used when the warnings were mailed to subscribers.
Managers need different skills to perform their various roles successfully. A middle manager who assumed a negotiator role when dealing with employees would rely most heavily on his or her _____ skills.
Managers are responsible for doing the basic work in the company. True or False
According to What Really Works, Meta-Analysis, meta analysis is a research tool that combines the results of a number of research studies. True or False
Middle managers typically
Plan and allocate resources
Coordinate and link groups and departments
Implement changes and strategies generated by top managers
Monitor the activities of first-line managers who report to them
Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president in 2005. In 2004, Fuller had been forced into assuming a figurehead role since the higher of a new managing director. What did Fuller do?
He performed ceremonial duties like greeting company visitors.
In the decisional role of _____, managers adapt themselves, their subordinates, and their units to incremental change.
Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?
A. Self-managed teams
B. Employment security
C. High wages contingent on organizational performance
D. Sharing information
E. Doing all of these
E. Doing all of these
Which of the following is NOT one of the principles of scientific management?
A. Use group dynamics to ensure organizational goals are met
B. Give employees rest breaks throughout the day
C. Find the one best way for doing each task
D. Divide the work and the responsibility equally between management and workers
E. Scientifically select, train, teach, and develop workers to help them reach their potential.
A. Use group dynamics to ensure organizational goals are met.
One of Taylor’s scientific management principles concerned how workers should be selected. True or False
The contingency approach to management holds that there is not one best way to manage an organization. True or False
According to Weber, a bureaucracy
Is the exercise of control on the basis of knowledge, expertise, or experience
A Gantt chart can be used to track informal communication paths. True or False
One of the limitations of bureaucratic management is the resistance of bureaucracies to change. True or False
According to Fayol’s 14 principles of management, esprit de corps is a source of major organizational conflict. True or False
According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don’t really care if the request is met or the directive is performed. True or False
The goal of scientific management was to
Find the one best way to perform each task
Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability?”
Henri Fayol
According to human relations management
Success depends on treating workers well
During the Bank Wiring Room phase of his Hawthorne Studies, Elton mayo witnessed behavior reminiscent of the _____ Frederick Taylor observed.
According to Chester Bernard, managers can gain workers’ willing cooperation by offering them material incentives, nonmaterial incentives, and_____.
Associational incentives
Which theorist believed that workers ultimately grant managers their authority?
Chester Barnard
Nearly all organizations should be viewed as _____ that interact with their environments and depend on them for survival.
Open systems
Synergy occurs when
Two or more subsystems working together can produce more than they can working apart
Which of the following statements describes an advantage of the systems approach to management?
A. It forces manager to be aware of how the environment affects specific parts of the organization.
B. it makes managers acutely aware that good internal management of the organization may not be enough to ensure survival.
C. it encourages managers to focus on better communication and cooperation within the organization.
D. it forces managers to view their organization as part of a whole.
E. all of these describe an advantage of the systems approach to management.
E. all of these describe an advantage of the systems approach to management.
Prior to the introduction of _____, five workers given the identical task could use five different methods to perform the task with some methods being scientifically more efficient than others.
Scientific management
Ethics is the set of moral principles or values that defines right and wrong for a person or group. True or False
Workplace deviance is unethical behavior that violates organizational norms about right and wrong. True or False
Ethical intensity is the result of only four factors. They are magnitude of consequences, social consensus, probability of effect, and concentration of effect. True or False
According to the U.S. Sentencing Commission Guidelines, what is one method used to determine the level of the offense (i.e., the seriousness of the problem)?
By examining the loss incurred by the victims
What does it mean when the text says that the U.S. Sentencing Guidelines use a “carrot and stick” approach?
It offers lower fines to companies that take proactive steps
To create a compliance program that is acceptable under the U.S. Sentencing Guidelines, a company should
Establish standards and procedures to meet the company’s business needs
Put upper-level managers in charge of the compliance program
Encourage employees to report violations
Train employees on standards and procedures
Under the U.S. Sentencing Commission Guidelines, companies can be prosecuted and punished for the illegal or unethical actions of employees, even if management didn’t know about the unethical behavior. True or False
_____ is strong when decisions have large, certain, immediate consequences, and when we are physically or psychologically close to those affected by the decision.
Ethical intensity
The three stage of moral development identified by Kohlberg are
Preconventional level, conventional level, and post-conventional level
Doug has a low-paying job for a telecommunications company. Every day when he goes home from work, Doug puts a headset, a stapler, or something similar in his lunch box and takes it with him. Doug sees nothing wrong with his behavior since he feels inadequately paid. In terms of the stages of moral development, Doug is operating at which level?
When Capri Ford became manager of the radio station’s marketing department, the retiring manager told her, “Remember that if you conduct your business as if it were going to be broadcast as news on this radio station, you’ll be true to yourself.” The retiring manager is promoting the principle of
Personal virtue
The first step in establishing an ethical climate in a company is for managers to act ethically themselves. True or False
To encourage more ethical decision making in an organization, managers should
Carefully select and hire new employees
Establish a specific code of ethics
Create an ethical climate
Train employees in how to make ethical decisions
The last step in the basic model of ethical decision-making is to
What is social responsibility?
A business’s obligation to pursue policies, make decisions, and take actions that benefit society
The _____ model holds that the only social responsibility that businesses have is to maximize profits.
People or groups with a legitimate interest in a company’s actions are called
The shareholder model and the stakeholder model are two techniques for determining to whom organizations should be social responsible. True or False
_____ stakeholders are groups, such as shareholders, employees, customers, suppliers, governments, and local communities, on which the organization depends for long-term survival.
Secondary stakeholders are important to a company because
They can affect public perceptions an opinions
All adults reach the postconventional stage of morality. True or False
With regard to the question, “Does it pay to be socially responsible?” research has clearly demonstrated that there is an inherent relationship between social responsibility and economic performance of a company. True or False
Which of the following is a recommendation for how managers can model and encourage ethical behavior in employees?
A. use resources only for company business
B. handle information in a confidential and honest manner
C. Set reasonable rather than unreasonable goals
D. Create a reward system that does not reward unethical behavior
E. all of these
E. All of these
Spreading rumors about coworkers would be an example of
Political Deviance
Which of the following principles of ethical decision-making would support the practice of “looking after number one?”
The principle of long-term self-interest
Traditional college students who think about their parents’ and grandparents’ reactions to their decision before putting the decision into action are more than likely operating according to what principle of ethical decision making?
The principle of personal virtue
The Code of Ethics for members of the Society of American Foresters instructs them to protect and serve society by inspiring, guiding, and governing members in the conduct of their professional lives. In addition, the society’s code of ethics should
Include standards and procedures specific to the forestry industry
Which of the following statements about whistle blowing is true?
A. Whistleblowing refers to reporting others’ ethics violations.
B. Whistleblowing is very difficult for most people to do.
C. Potential whistleblowers often fear that they will be punished.
D. Many federal and state laws protect the rights of whistleblowers.
E. All of these statements about whistleblowing are true.
All of these statements about whistleblowing are true
A company implementing a(n) _____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society’s expectations.
_____ are the expectations that a company will voluntarily serve a social role beyond its economic, legal, and ethical responsibilities.
Discretionary responsibilities
Planning offers three important benefits. They are intensified effort, synergy, and direction. True or False
Planning can impede change, create a false sense of certainty, and lead to the detachment of planners. True or False
S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely. True or False
A manager is involved in _____ when he or she chooses a goal and develops a method or strategy to achieve that goal.
The last step in effective planning is to
Track progress toward goal achievement
Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?
A. Synergistic
B. Measurable
C. Timely
D. Attainable
E. Realistic
A. Synergistic
Which of the following is a commonly used method for increasing goal commitment?
A. encouraging worker participation in goal setting
B. keeping goals private
C. setting ethical goals
D. using an ombudsman to set goals
E. all of these
A. Encouraging worker participation in goal setting
A manufacturer of snow boards could set a(n) _____ goal to increase revenues by 8 percent over the next five years and a(n) _____ goal to increase sales next June in Aspen, Colorado, by 3 percent.
Distal, Proximal
The goal of _____ is to keep options open by making small, simultaneous investments in many options or plans.
Options-based planning
The basic purpose of _____ is constant improvement.
Learning-based planning
Which of the following statements about a company’s mission is true?
A. A company’s mission flows from its vision.
B. A company’s mission is a more specific goal that unifies company-wide efforts.
C. A company’s mission possesses a finish line and a timeframe.
D. Once a company’s mission has been accomplished, a new one should be chosen.
E. All of these statements about a company’s mission are true.
E. All of these statements about a company’s mission are true.
Three kinds of standing plans are policies, procedures, and rules and regulations. True or False
_____ are types of standing plans.
Policies and procedures
When generating alternative courses of action within the rational decision-making process, the identification of a relatively few alternatives will facilitate evaluation. True or False
New employees were instructed to never wear loose-fitting clothes when working around the canning machine. These instructions are an example of what kind of standing plan?
Rules and regulations
A _____ is a standing plan that indicates the general course of action that should be taken in response to a particular event of situation.
Face-to-face brainstorming is a much more effective method for generating alternatives than electronic brainstorming. True or False
The first step in rational decision-making is to
Define the problem
According to the rational decision making model, when a manager generates alternative courses of action, he or she should
Generate as many alternatives a possible
_____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.
The two kinds of external organizational environments are the general environment that affects all organizations and the specific environment that is unique to each company. True or False
Business confidence indices are a viable alternative to economic statistics for management decision-making. True or False
Organizational culture refers to the set of key values, beliefs, and attitudes shared by organizational members. True or False
Technology is the _____ used to transform inputs (raw materials, information, etc.) into outputs (goods or services).
Knowledge, tools, and techniques
When Hurricane Katrina pounded her way through the Gulf Coast, Orleans Parish, La., and Harrison County, Miss., were among the areas hardest hit. The counties, which are home to New Orleans and Biloxi, Miss., respectively, also share other traits. Data from the U.S. Census Bureau show that with median household incomes of about $31,000, they lag the national average of $44,684 by 44 percent. The _____ environments in those counties will influence the gereral environment of businesses that try to locate there.
Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-sqare-foot homes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses. The builder with the smaller lots most likely used _____ to determine what homebuyers desired.
Reactive customer monitoring
The general environment consists of the economy and the technological, Sociocultural, and political/legal trends that indirectly affect all organizations. True or False
_____ involves deciding who your competitors are, anticipating competitors’ moves, and determining competitors’ strengths and weaknesses.
A competitive analysis
When a hardware store agrees to be an exclusive dealer of Husqvarna power tools, it turns over about 25 percent of its floor space to the manufacturer’s displays. If Husqvarna were to experience a long-term strike that made it impossible to deliver products, than the hardware store’s sales would likely decline due to
Resource Scarcity
The greater the rate of environmental change, environmental complexity, and resource scarcity, the less confident managers are that they can understand and predict the trends affecting their businesses. True or False
_____ could reveal to Callaway Golf why the number of golfers in the United States is declining.
Environmental Scanning
Environmental complexity refers to the degree of change in the external factors that affect organizations. True or False
The _____ is the set of key values, beliefs, and attitudes shared by organizational members.
Industry code of ethics