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20 Cards in this Set
- Front
- Back
In the IT arena, outsourcing has three meanings.
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False
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Offshoring has caused layoffs of programmers in Western countries and created much bitterness among those professionals and supporters of local labor.
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True
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There is a peculiar—and paradoxical—aspect to IT outsourcing: while contracts are signed for long periods of time, they typically involve rapidly changing technologies.
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True
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There are conditions under which organizations should avoid outsourcing
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True
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In recent years, enterprise applications have constituted a far larger part of IT expenditures on packaged software.
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True
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An ASP installs software on a client’s computers.
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False
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Since no provider can guarantee 100 percent uptime, ASPs routinely promise 90 percent uptime.
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False
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Authorities usually deal with unauthorized use of computers as theft.
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False
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If ____ do not offer the desired IS and it can be developed by non-IT employees, then this would usually be the chosen alternative.
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ASP ( Application Service Provider)
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An important downside is that ____ software is less likely to be compatible with other organizations’ systems.
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Custom-designed
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Contracts for ____ software development might also be incompatible with some development methods, such as agile methods.
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outsourced
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IT companies that made their reputation by providing hardware and software, such as ____ and Unisys, have seen the revenue from the outsourcing service portion of their business grow faster than the revenue from hardware and software sales
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IBM
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____ allows a client to know exactly what the cost of its IS functions will be over the period of the contract, which is usually several years.
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Outsourcing
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Clients should not expect vendors to list the service level and ____; the clients must do it.
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metrics
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____ software applications include ERP, SCM, and CRM applications and typically cost millions of dollars.
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Large
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Many companies find that they must have packaged software such as ERP and ____ applications modified to meet their specific needs.
Answer |
SCM
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____ software is developed for the widest common denominator of potential user organizations.
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Ready-made
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The “____” approach seems to be attracting a growing clientele of mainly small and medium corporations, but some large ones also prefer this option.
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Software on demand
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To ensure compatibility with other applications within an organization, the organization’s IT professionals should adopt and supply ____ tools to interested users.
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Standard development
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____ software closely conforms to an individual unit’s subculture, which makes the transition to a new system easier for employees.
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User-developed
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