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99 Cards in this Set
- Front
- Back
Means that it is an ongoing process which managers build and refine previous plans and continually modify plansat all levels |
Continuity |
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A company has a requirement that any manager who received a gift from any customers worth more than $25 must report it to the human resources department. This is an example of |
A rule |
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The ability of the CEO to convey a compelling Vision of what he wants the organization to achieve to their subordinates is known as |
Strategic leadership |
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Firestone Fire And rubber Company purchases rubber plantations in Africa so that it will have a source of supply for its Tire manufacturing plants in Akron, Ohio. This is an example of which strategy? |
Background vertical integration |
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Medien Corporation decides to enter a new type of business in order to create a competitive advantage in one of its existing businesses. Which strategy is medien pursuing? |
Related diversification |
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Used in situations in which programmed decision making is appropriate |
Spending plans |
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Procter & Gamble uses a joint sell forced to sell both its laundry detergent products and it's soap products to the same Supermarket chains. Which strategy does it follow? |
Synergy |
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Which level of an organization contains the organization's marketing department, R&D department, and human resources department? |
Functional level |
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The process by which managers established the structure of working relationships among workers of the organization is known as |
Organizing |
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The Process by which managers decide how to divide into specific jobs the tasks that have to be performed to provide customers with good and services is known as job |
Job design |
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Which is an organizational structure comprising of all the Departments that an organization requires to produce its good or services? |
Functional structure |
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Express delivery Corporation organizes its managers according to the different regions of the world in which the managers work. This is an example of which organizational structure? |
Geographic structure |
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In the design of an organization, another name for "Market structure" is |
Customer structure |
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When designing an organization, if managers are grouped by both function and by product at the same time, the organizational structure being used is the |
Matrix structure |
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Rusty is project manager who has 15 Executives reporting directly to him. This refers to which responsibilities of Rusty as a manager? |
span of control |
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A temporary commitment of mangers from different functions or divisions is formed too solve a specific, mutual problem. This commitment is known as |
A Task force |
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Hanover Insurance sets up a management information system that gives its regional managers information about changes in the task environment that may affect the organization at some future time time. which control system is being used? |
Feed-forward control |
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Beswick Widget LTD. Sets up a system to monitor units of its products to measure changes taking place in customer tastes and the possibility resulting impact on future sales. Which control system is being used |
Feedback control |
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The manager of inkman, a convenience store, keeps track of the average sale amount for each customer as a way of deciding on the product mix to be carried in the store. This is an example of |
Output control |
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Which type of financial ratio indicates whether or not the organization is capable of paying off its short-term debt without having to sell its inventory? |
Quick ratio |
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Which financial ratio measures how well the managers of an organization are creating value from the organization's assets? |
Return of Investments |
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A divisional manager is evaluated based on the operating income of his division. On the daily basis which budget approach is the divisional manager being remunerated? |
Profit budget approach |
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Leads to values and Norms that failed to motivate or Inspire employees, which eventually leads to stagnationand often failure over time? |
Inert culture |
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Which is the process through which managers try to increase members ability to understand and appropriately respond to changing conditions? |
Organizational learning |
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How hard an employee works on the job is referred to as |
Effort |
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In hertzberg motivator-hygiene Theory, needs that are related to the nature of the work itself and the degree of challenge contained in the work are known as |
Hertzberg's motivator - hygiene Theory |
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The theory that distinguishes between needs related to the work itself from those related to the content of the work is |
Equity; underpayment equity |
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Austin was often late to work, despite his manager, Ben, warning him against it several times. As a last resort, Ben reduced Austin salary in production to the hours he missed at work by being late. It turned out to be the right thing to do as Austin was never late to work after the incident. What explains best the scenario? |
Punishment |
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A subordinate changes his behavior from a dysfunctional to a functional one and his manager then removes an undesired outcome. This is known as |
Negative reinforcement |
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A manager removes a positive reinforcement in order to change the behavior of a subordinate. This is called |
Extinction |
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James, a production manager at a growing company, has mastered the processes and procedures of overall management of the ongoing production operations by walking around and watching other managers as they worked. This is an example of which type of learning? |
Vicarious learning |
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which Is an example of a tangible reward that managers give or withhold? |
Choice of job assignment |
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Bradley Motors gives assembly line workers the authority to shut down the production line whenever they believe that there is a quality defect in the production process. This is an example of? |
Empowerment |
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According to the trait model, which traits of leadership helps managers deal with uncertainty and make difficult decisions? |
Tolerance for stress |
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Which type of behavior is a leader portrayed when he slashed she expresses substantial levels of trust towards a subordinate? |
Consideration |
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When a leader motivates subordinates to do a good job, the leader is engaging in which behavior? |
Initiating structure |
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Compared to women, men tend to |
Be less participate in decision-making and doing things their own way |
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What is a key finding from research on leader behaviors based on gender? |
Neither male or female differ in their propensities to perform different leader behaviors |
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An emotionally intelligent leader is most likely to have which type of subordinates than non-EI managers? |
Creative |
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Which is an appropriate definition of organizational performance? |
A measure of how efficiently managers user additional resources. |
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Why is true of low efficiency/high effectiveness situations? |
Arise when managers choose the right goals to pursue, but do a poor job of using resources to achieve these goals |
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When managers ____, they articulate a clear organizational vision for the organization's members to accomplish, and they energize and enable employees audio that everyone understands the part s/he plays in achieving organizational goals. |
Lead |
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The goals chosen by the management off Dino's cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Dino's cafe is said to have: |
High efficiency/low effectiveness |
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Which management functions involves manners using their power, personality, influence, persuation, and communication skills to coordinate people and groups do that their activities and efforts are inn harmony? |
Leading (leadership) |
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George works as the human resource manager set Maddy's confectionaries. It was mandatory for his subordinates to obtain his signature on every document related to hiring new employees. He realized that this was increasing the duration of the hiring process, he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances. This is an example of: |
Empowerment |
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Organization's that operate and complete in more than one country are known as: |
Global organization's |
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The process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services is known as: |
Innovation |
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An individual's enduring tendency to feel, think, and act in certain ways are n referred to as his/her: |
Personality trait |
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The tendency to get along well with others is known as: |
Positive affectivity ( agreeableness) |
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_____ is the tendency to be careful, scrupulous, and persevering. |
Conscientiousness |
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Managers who are ____ appear to lack dirrction and self discipline. |
Low on consciousness |
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____ is the tendency to be original, have broad interests, be daring, and take risks. |
Open to experience |
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The extent which an individual desires to influence others is known as the individual's need for: |
Power |
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The collection of feelings and beliefs that managers have about their organization as a whole is known as organizational |
Commitment |
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____ signify what an organization and its employees are trying to accomplish. |
Terminal values |
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An ethical dilemma is a situation in which a person has to decide if he/ she should act in a way that |
Is the right thing to do even if it might go against his / her own self-interests |
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Stockholders are interested in the way that a company operates because they want to |
Maximize return of investment Roi |
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Stakeholders have valuable _____ that they must protect because their ability to earn a living and obtain resources in the long run depends on how they behave |
Reputation |
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Which is least likely to be a source of individual ethics? |
A manager |
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Which equal employment opportunity laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin and covers a wide range of employment decisions, including hiring, firing, pay, promotion, and working conditions? |
7 Employment Act |
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A manager who is effectively managing diversity in the disseminator world would |
Inform employees about diversity policies and intolerance of discrimination |
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Taking quick action to correct inequalities and curtailing discriminatory Behavior would be the duty of a manager in a ______ role. |
Disturbance Handler |
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Betty Works in a software firm as a programming officer. During her appraisal, Ben, the floor manager, asked sexual favors from Betty in return for her promotion and pay raise. Which form of sexual harassment has occurred? |
Quid pro quo |
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The ____ environment includes the wide-ranging global, economic, technological, social cultural, and political forces that affect the organization and its task force environment |
General |
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Heartz Ltd., provides Clayton Technologies with input resources that it needs to produce its products. In this content, which of the following categories does heartz LTD., belong to? |
.. |
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Social structure is |
The arrangement of relationships between individual and the group in a society |
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The collection of values that a society considers important and the Norms of behavior that are approved by the society are known as |
National culture |
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In the North American Free Trade Agreement, what percentage of the tariffs on the goods traded between Mexico, Canada, in the United States were to be abolished by the year 2004? |
99% |
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_____ includes the values, Norm's, knowledge, believes, moral principles, lost, customs, and the other practices that unite the citizens of a country. |
National culture |
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If a society believes that self-expression is important to the people in that Society, then the society is said to value |
Individualism |
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If a society values the group more than the individual, and believes that people should be judged by the quality of their contribution to the group instead of their individual achievement, then the society is said to value |
Collectivism |
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Martin, a plant Foreman, asks the plant superintendent to allow him to hire an additional worker whenever overtime hours for the previous month increase by more than 25%. This is an example of which type of decision? |
Recognize the need for a decision |
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When managers decide that they have the capabilities and resources required to implement an alternative, and they are sure that the alternative will not threaten the attainment of other organizational goals, they are focusing on which criteria of alternative courses of action? |
Practically or choose among alternatives |
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Estevan, the manager, performs a financial analysis of several investment Alternatives in order to determine which alternative is most likely to impact the organization's probability. Esteban is focusing on |
Economic feasibility decision making |
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The explosion of the Space Shuttle Challenger is an example of poor managerial decision-making by the managers at Nasa and Morton Kyoko, who considered and then downplayed the Criterion of |
Ethical |
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Managers can increase their ability to make nonprogrammed decisions that will allow them to adopt to, modify, and even drastically alter their task environment so that they can continually increase organizational performance through organizational |
Learning |
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In a meeting after hearing a member describe a problem to be addressed, all other members of the group first wrote down ideas and solutions. After this everyone shared those suggestions without criticism. The group comma one by one, clarified, pretty, and then discuss the Alternatives in the sequence in which they were first proposed. Finally, each member ranked all of the Alternatives, and the highest-ranking alternative was chosen. Which of the following decision making techniques is being implemented? |
Brainstorming and nominal group technique |
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Sometimes in a brainstorming session, group members cannot simultaneously make sense of all of the Alternatives being generated, think of addition Alternatives, or remember what they were thinking. This is a problem known as |
Blockage |
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An enterprenuer is likely to have |
... |
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Raw, unsummarized facts are known as |
Data |
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Data that is organized in a meaninful way is regerred to as |
Information |
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The sharing of information between two or more people within the organization in order to reach a common understanding is known as |
Communication |
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In which stage of the communication process is a common understanding reached between the participants? |
Feedback phase |
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In the communication process, the pathway through which the message is sent is known as the |
Medium |
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A sales manager follows up a complaint from a key customer with a letter to that customer. The letter describes the nature of the complaint and what the organization plans to do to resolve the situation ans prevent its furure occurrence. The sales managers choice of a communication medium for the message is influenced by |
Paper trail |
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Managers at Next Motors, who work in different locations, communicate with others over TV screens so that they can see and hear each other and be more involved in the decision making process. This is known as |
Video conferencing |
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Client computers that are linked directly to a server constitute a |
Local area network |
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Computer software programs that are developed by charting graphs of sales performance (for example, number of units sold) over the past three years are an example of which type of software? |
Applications |
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The most advanced types of management information systems (MIS) are known as |
Expert systems |
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The management of any aspect of production that transforms inputs into finished outputs is known as |
Operations management |
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____ refers to the actions taken to meet the needs of customers |
Responsiveness to customers |
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Management writers recommended that an organization should Define its business in terms of its |
Customer needs |
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In measuring the total Factor productivity of an organization, which is a measure of the contribution of the raw materials to Output production? |
Number of tons of iron are required to make 1 ton of Steel |
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What is not a problem associated with total Factor productivity |
Tool to measure efficiency |
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In the typical organization, increased efficiency leads to |
Lower production costs and higher profit |
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Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a |
Product layout |
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In the production process, when the product goes to whichever workstation is needed to perform the next operation to complete the product and the workstations are relatively self-contained, this is known as a |
Process layout |
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The stock of materials, inputs, and parts of an organization has on hand at a particular time is called its |
Inventory |
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Under a _____ inventory system, parts and supplies arrived at the organization |
Just in time, when needed. |