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10 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Four Management Functions
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-planning
-leading -organizing -controlling |
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Henry Mintzberg
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-observed that managers roles can be broken down into 3 catigories
-interpersonal roles -informational roles -decisions roles |
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Factors Redefining Management
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-changing workplaces
-ethical and trust issues -global economic uncertainties -changing technologies |
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Frederick W. Taylor
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-described scientific management as a way of finding scientifically the "one best way to do a job"
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Skills Managers Need
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-Conceptual (analyze complex situations)
-Interpersonal (communicate, mentor, motivate) -Technical (specialized knowledge) -Political (build power base) |
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General Administrative Theory
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-classical approach
-focused on what constituted good management -Max Weber (bureaucracy) Henri Fayol (5 management functions) |
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Behavioral Approaches
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-Robert Owen
-Hugo Munsterberg -Mary Parker Follet |
-Robert Owen was concerned about deplorable working conditions
-Hugo Munsterberg was pioneer to the field of industrial psychology -Follet recognized that organizations could be viewed from both an individual and group behavior |
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Hawthorne Studies
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-provided new insights into individual and group behavior
-concluded that group pressures can significantly impact individual productivity |
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Quantitative Approach
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-using quantitative techniques to improve decision making
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Contemporary Approach
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-foucused manager's concerns inside an organization
-Fred Fiedler popularized the contingency approach which says the employees, organizations and situations are all different and require different ways of managing |
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