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22 Cards in this Set
- Front
- Back
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Organisational Behaviour
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An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organisations
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What is the essence of OB?
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People
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Organisational Citizenship (OCB)
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Work behaviour that goes beyond job requirements and contributes as needed to the organisation's success
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In order to decide how to behave ourselves, what must we do?
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Predict others behaviour
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Perception
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The cognitive process people use to make sense out of the environment by selecting, organising and interpreting information
- basis of our behaviour - how we see things |
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What are the three steps involved in perception?
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Observe --> screen --> organise
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What are the three things perception can be influenced by?
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- perceiver
- situation - target |
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Perceiver
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Individual looks at target and attempts to interpret what they see, based on personal characteristics, past experiences etc
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Situation
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The context in which we see things - time, location, light, heat, colour
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Target
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The characteristics of the target being observed (e.g. loud vs. quiet)
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What is the motivation equation?
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Ability x motivation x environmental conditions = performance
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Attitude
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A cognitive and effective evaluation that predisposes a person to act in a certain way
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What are the three components of attitude?
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Cognition, affect, behaviour
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Cognition
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Beliefs, opinions and information
- knowledge of job - opinions about personal ability |
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Affect
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Feeling and emotions about the object of the attitude
- hating or loving job |
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Behaviour
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Person's intention to behave towards the object of attitude in a certain way
- choosing to turn up early because you enjoy job |
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Figure 3.0 - Performance and Behaviour at work
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Performance = Behaviour = Perception
- Individual differences x motivation x opportunity |
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Personality
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- The set of characteristics that underlie a relatively stable pattern of behaviour in response to ideas, objects or people in the environment
- The relatively stable aspects of someone which distinguishes them from other people and which gives us the basis for trying to predict behaviour - the unique combination of psychological characteristics that effects how a person reacts and interacts |
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Organisational Behaviour
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An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organisations
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|
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Organisational Citizenship (OCB)
|
Work behaviour that goes beyond job requirements and contributes as needed to the organisation's success
|
|
|
What must we do in order to decide how to behave ourselves?
|
Predict others behaviour
|
|
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Perception
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The cognitive process people use to make sense out of the environment by selecting, organising and interpreting information
- basis of behaviour - how we see things |
