Management 3

Front 1

____ is getting work done through others

Back 1

management

Front 2

2 components of management that managers are concerned with

Back 2

efficiency
effectiveness

Front 3

_____ is getting work done with a minimum of effort, expense or waste

Back 3

efficiency

Front 4

_____ is accomplishing tasks that help fullfill organizational objectives.

Back 4

effectiveness

Front 5

Management is a complex process of facilitating the efforts of people to attain menaingful ____ and ____ results without waste.

Back 5

personal and organizational

Front 6

ways to make things happen

Back 6

-determining what to accomplish
-planning how to achieve those goals
-gathering info.
-controlling performance

Front 7

_____ is the traditional management function that refers to monitoring progress towards goal achievement and taking corrective action when needed.

Back 7

controlling performance

Front 8

_____ is the traditional management function that refers to deciding where decisionas will be made, who will do what jobs and tasks, and who will work for whom

Back 8

organizing

Front 9

4 important things that leading involves

Back 9

motivation
inspiration
communication
perspiration

Front 10

top managers are responsible for

Back 10

-creating context for change, planning
-developing attitudes of commitment and ownership in employees
-creating a apositive organizational culture through language and action
-monitoring their business environments

Front 11

midddle managers are responsible for

Back 11

-planning and allocating resources to meet objectives
-coordinating and linking groups, departments, and divisions
-monitoring and managing the performance of the subuunits and individual managers who report to them
-implementing the changes or strategies generated by top managers
-planet manager is likely to be a title for a middle manager

Front 12

first-line managers are responsible for

Back 12

-managing the performance of entry level emplyees
-teaching entry level employees how to do their jobs
-making detailed schedules and operating plans based on middle management's intermediate range plans
-for lower level managers, technical skills tend to be most important to success

Front 13

team leders are responsible for

Back 13

-facilitating team performance
-managing external relationships
-internal team relationship

Front 14

types of managerial roles

Back 14

-interpersonal
-informational
-decisional

Front 15

_____ managerial role means communicating.

Back 15

interpersonal

Front 16

____ managerial role means gathering and sharing info

Back 16

informational

Front 17

_____ managerial role means supporting decision process.

Back 17

decisional

Front 18

_____ refers to a study of studies that often shows the conditions under which management tecchniques may work better or worse in teh real world.

Back 18

meta-analysis

Front 19

what skills companies look for in managers

Back 19

-technical
-human
-conceptual
-motivation

Front 20

_____ skill means containing specialized knowledge

Back 20

technical

Front 21

____ skill means the ability to work with others

Back 21

human

Front 22

____ skill means that ability to see the organization as whole

Back 22

conceptual

Front 23

_____ skill is a desire to be in charge.

Back 23

motivation

Front 24

What skill is the most important?

Back 24

human

Front 25

managers initial expectations

Back 25

-be the boss
-formal authority
-manage tasks
-job is not managing people

Front 26

managers expectations after 6 months

Back 26

-initial expectations were wrong
-fast pace
-heavy workload
-job is people development

Front 27

managers expectations after a year

Back 27

-no longer "doers"
-communication, listening, and poeitive reinforcement
-job is to be problem-solver and trouble shooter for subordinates

Front 28

____ environment conssits of everything outside organization that might affect it

Back 28

external

Front 29

____ environment consists of conditions a nd forces within the organization

Back 29

internal

Front 30

5 dimensions of general environment

Back 30

-international
-economic
-technological
-sociocultural
-political-legal
-international

Front 31

Is future economic activity easy or difficult to predict?

Back 31

difficult

Front 32

inputs vs. outputs

Back 32

inputs (raw materials, info.)
outputs (products and services)

Front 33

_____ refers to demographic characteristics and general behavior, attitudes, and beliefs of people in a particular society.

Back 33

sociocultural

Front 34

2 important components of sociocultural

Back 34

-demographic changes in the workforce
-changes in behavior, attitudes, and beliefs

Front 35

_____ includes the legislation, regulation, and court decisions that govern and regulate business behavior

Back 35

political/legal

Front 36

The best way to reduce legal risk is _______.

Back 36

prevention

Front 37

_____ is responding to complaints and trends.

Back 37

reactive

Front 38

_____ is anticipating problems, sensing events, trends and problems before they occur.

Back 38

proactive

Front 39

components of compeitive analysis

Back 39

-deciding who your competitors are
-anticipating competitors' moves
-determining competitors' strengths and weaknesses

Front 40

____ consists of regulations and rules that ogvern the business practices and procdures of specific industries, businesses, and professions.

Back 40

industry regulation component

Front 41

The number of federal regulations has ________ in the last 25 years.

Back 41

tripled

Front 42

Managers rank regulation as one of the most ______ parts of their jobs.

Back 42

demanding/frustrating

Front 43

_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.

Back 43

advocacy group component

Front 44

3 types of influence techniques

Back 44

-public communications
-media advocacy
-product boycotts

Front 45

_____ reduce risk of injuries and deaths associated with consumer products, set product safety standards, enforce product recalls, and provide consumer education.

Back 45

Consumer Product Safety Commission

Front 46

____ reduce and control pollution throughresearch, monitoring, standard setting and enforcement activities

Back 46

environmental protection agency

Front 47

____ promote fair and promotion practices

Back 47

Equal employment opportunity commission

Front 48

______ regulate interstate and international communications by radio, telelvision, wire satellite.

Back 48

Federal communications commission

Front 49

_____ As nation's cnetral bank, control interest rates and money supply, and monitor the us banking system to produce a growiong economy with stable prices.

Back 49

Federal Reserve system

Front 50

_____ restrict unfair methods of business competetion and misleading advertising, and enforce consume protetion laws.

Back 50

Federal Trade Commission

Front 51

____ protect nation's health by making sure food, drugs, and cosmetics are safe.

Back 51

Food and Drug administration

Front 52

____ monitor union elections and stop companies from engaging in unfair labor practices.

Back 52

National Labor Relations Board

Front 53

____ saves lives, prevent injuries, and protect the health of workers

Back 53

Occupational Safety and Health administration

Front 54

_____ protect investors in the bond and stock markets, guarantee access to info. on publicly tradded securities, and regulate firms that sell securities or give investment advice.

Back 54

Securities and exchange commission

Front 55

3 things scanning does

Back 55

-reduces uncertainty
-alters organizational strategies
-contributes to organizational performance

Front 56

opportunities vs. threats

Back 56

-threats are potential harm
-opportunities are the strategic alternatives for success and improved company performance

Front 57

_____ is a simplified model of external environments and depicts how managers believe environmentfactors relate to possible organizational actions

Back 57

cognitive maps

Front 58

cultures are maintained though 2 different things

Back 58

stories and heroes

Front 59

4 successful organizational cultures

Back 59

-consistency
-adaptability
-clear vision
-involvement

Front 60

___ is the processs of having managers and employees perform a new behavior

Back 60

behavioral addition

Front 61

____ is having managers and emplyees perform a new behavior in place of another behavior

Back 61

behavioral substitution

Front 62

____ such as the office design and layout, company dress codes, etc.

Back 62

change visible artifacts

Front 63

____ is choosing a goal and developing a strategy to achieve that goal.

Back 63

planning

Front 64

SMART stands for ___

Back 64

Specific
Measurable
Attainable
Realistic
Timely

Front 65

The determination to achieve a goal is increased by what 4 things?

Back 65

-setting goals through participation
-making goals reasonable
-making goals public
-obtaining top management support

Front 66

An action plan lists what 4 things

Back 66

-specific steps
-people
-resources
-time period

Front 67

____ clarify how the company will serve customers and position itself against competitors (2-5 years)

Back 67

strategic plans

Front 68

____ is an inspirational statement of an organizations' enduring purpose.

Back 68

vision

Front 69

____ is the overall goal that unifies efforts toward its vision, stretches and challenges,a nd possesses a finish line and time frame. Flows from vision.

Back 69

mission

Front 70

____ specify how a company will use resources, budgets,a nd people to accomplish goals within its mission. (6 months to 2 years).

Back 70

tatctical plans

Front 71

Management by objectives develop and carry out tactical plans, 4 components of this.

Back 71

1) discuss possible goals
2) participatively select goals consistent with overall goals
3) jointly develop tactical plans
4) meet to review progress

Front 72

____ are day-to-day plans for producing or delivering products and sevices over a 30 day to six month period

Back 72

operational plans

Front 73

___ are plans that cover unique, one-time only events. ex: wedding

Back 73

single-use plans

Front 74

____ are plans used repeatedly to handle frequently recurring events. 3 kinds are policies, procedures, and rules and regulations.

Back 74

Standing plans

Front 75

____ is quantitative planning to decide how to allocate money to accomplish company goals.

Back 75

budgeting

Front 76

___ are ambitious goals to achieve extraordinary improvements in company performance.

Back 76

stretch goals

Front 77

____ identify outstanding practices in other companies. adapt them to your company

Back 77

benchmarking

Front 78

____ is the process by which individuals make sense of their world.

Back 78

perception

Front 79

____ are how people experience stimuli, personality, psychology, or experience-based differences.

Back 79

perceptual filters

Front 80

attributing successes to ourselves is known as ___

Back 80

internal

Front 81

attributing failures to the environments is known as ____

Back 81

external

Front 82

5 kinds of communication

Back 82

-communication process
-formal communication channels
-nonverbal communication
-informal communication channels
-coaching and counseling

Front 83

____ is communicating with someone for the direct purpose of improving the persons's performance.

Back 83

coaching

Front 84

____ is communicating with soemone about non-job related issues

Back 84

counseling

Front 85

____ is known as body and face movements

Back 85

kinesics

Front 86

_____ includes the pitch, tone, rate, volume, and speaking pattern of a person's voice.

Back 86

paralanguage

Front 87

____ is the act of choosing one alternative from among a set of alternatives.

Back 87

decision making

Front 88

6 steps of rational decision making

Back 88

-define the problem
-identify decision criteria
-weight the criteria
-gererate alternative course of action
-evaluate each alternative
compute the optimal decision

Front 89

Problem exists when there is a ___ between a desired state and an existing state.

Back 89

gap

Front 90

A decision maker must ______ before selecting one problem.

Back 90

identify the set of feasible alternatives

Front 91

With ____ comparison each criterion is compared to a standard or ranked on its own merits.

Back 91

absolute comparisons

Front 92

With ___ comparison each criterion is compared directly to every other criteriion.

Back 92

relative

Front 93

____ rationality
-Managers try to be rational. However they are restricted by real-world constraints
-imperfect info and limited decision making capabilities
-can't be completely rational
-when resources change, decisionas change

Back 93

bounded rationality

Front 94

4 constraints of rational decision making

Back 94

-limited resources
-info. overload
-memory problems
-experise problems

Front 95

Because maximizing decisions are not always possible, ____ decisions occur in choosing the good enough solution.

Back 95

satisficing decisions

Front 96

4 common decision-making mistakes

Back 96

-over reliance on intuition
-availability bias
-representative bias
-anchoring and adjustment bias

Front 97

____ is the tendency of decision makers to give preference to recent info. , vivid images that evoke emotions, and specific acts and behaviors that they personally observed.

Back 97

availability bias

Front 98

____ occurs when decision makers judge the likelihood of an event's occurrence based on its similarity to previous events and their likelihood of occurrence.

Back 98

representative bias

Front 99

_____ is when judgemtn is anchored by an inital value.

Back 99

anchoring and adjustment bias

Front 100

____ is the person's tendency to take or avoid risks.

Back 100

risk propensity

Front 101

____ is a systematic approach of experimentation to analyze and evaluate potential solutions. Improves decision making by conducting experiments and letting the data decide.

Back 101

multivariable testing

Front 102

4 advantages of group decision making

Back 102

- view problems from multiple perspectives
-find and access more information
-generate more alternative solutions
-more committed to making chosen solutions work

Front 103

4 disadvantages for group decision making

Back 103

-susceptible to groupthink a nd to considering a limited number of solutions
-takes considerable time
-one or two people can dominate group discussion
-members don't feel personally accountable for decisions and actions

Front 104

____ conflict is a disagreement that focuses on problem and issue-related differences of opinion

Back 104

cognitive

Front 105

____ conflict is a disagreement that focuses on individuals or persoanl issues.

Back 105

affective

Front 106

Devil's Advocacy steps

Back 106

1) Generate a potential solution
2) Assign a devil's advocat to criticize and question
3) present the critique of the solution to dey decsion makers
4) gather additional info.
5) decide whether to use, change, or not use the originally proposed solution

Front 107

Dialectical inquiry steps

Back 107

1) generate a potential solution
2) identify the assumptions underlying th potential solution
3) generate a confilicting counterproposal based on opposite assumptions
4) have advocates of each position present their argumetns and engage in a debate in front of decsion makers
5) decide whetehr to use, change or not use the origianlly proposed solution

Front 108

____ group technique decreases negative group behaviors by having group members work individually.

Back 108

Nominal

Front 109

Delphi Technique

Back 109

1) select a panel of experts
2) create a questionaire of open-ended questions
3) compile and summarize expert responses into written report
4) experts list their reason agreeing disagreeing with report
5) Repeat until consensus is reached

Front 110

5 steps of control process

Back 110

-begins with extablishment of clear standards of performance
-involves a comparison of actual performance to desired performance
-takes corrective action to repair
-is dynamic
-feedback control

Front 111

____ control gathers info about performance deficiences as they occur

Back 111

feedback

Front 112

____ control gather info about performance deficiencies as they occur

Back 112

concurrent

Front 113

____ control gather info about performance deficiencies before they occur

Back 113

feedforward

Front 114

____ is the extent to which a company needs a particular resource to accomplish its goals

Back 114

degree of dependence

Front 115

____ is the extent to which a company has easy access to critical resources

Back 115

resource flow

Front 116

____ is the extent to which it is possible to implement each step in the control process

Back 116

cybernetic feasibility

Front 117

____ dependence is the exchange dependence on one critical resource for dependence on another

Back 117

restructure dependence

Front 118

5 control methods

Back 118

-bureaucratic
-objective
-normative
-concertive
-self-control

Front 119

compon. of bureaucratic

Back 119

-top down control
-use rewards and punishment to influence employee behaviors
-use polices and rules to control employees
-often inefficient and resistant to change

Front 120

compon. of objective

Back 120

-use of observavle measures
-behavioral control
-output control

Front 121

compon. of normative control

Back 121

-company values and beliefs guide employee behavior and decisions
-cultural norms not rules, guide

Front 122

compon. of concertive controls

Back 122

-employees are guided by the beliefs of work groups
-autononomous work groups

Front 123

compon. of self-control

Back 123

-employees control their own behavior
-make decisions with well established boundaries
-set goals of progress

Front 124

5 things to control

Back 124

-balanced scorecard
-economic value added
-customers defections
-quality
-wast and pollution

Front 125

balanced schorecards help minimize the chances of ____

Back 125

suboptimization

Front 126

____ is the amount by which company profits

Back 126

economic value added