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16 Cards in this Set
- Front
- Back
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communication
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process of sharing information with others
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souce/encoder
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person who originates and encodes information to be shared with others
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decoder/destination
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person w/whom the source is attempting to share information
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influencing
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guiding the activities of organizational members in appropriate directions
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leadership
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process of directinG the behavior of others toward the accomplishment of some objectives
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motivation
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inner state that causes an individual to Behave in a way that ensures accomplishment of some goal
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groups
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2 or more people who want to interact with one another and associate with them
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creativity
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ability to generate original ideas or new perspectives on existing ideas
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total quality management
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continous improvement invovling all organazational memebers in ensuring that every activity related to the production of goods and services has an appropriate role in establishing product quality
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benchmark
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pick the best
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reengineering
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completely redo something, rethinking operations
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innovation
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applying new idea to the improvement of organazational processes, products or services
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controlling
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process managers go through ensuring control
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standard
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level of activity set to serve as a benchmarker
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corrective action
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managerial activity THAT BRINGS organazational performance up to its level of standards
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management by exception
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allows only significant deviation to be brought to manager
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