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12 Cards in this Set
- Front
- Back
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If a pt used a different form of treatment in the past you could ask them |
Tell me more about how this method has helped you in the past |
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Writing a professional email makes you appear |
Confident, professional, make a good impression on others and reflect the physician/office |
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AMA code of ethics |
Respect for others, confidentiality, stay within scope of practice |
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An uncooperative pt will |
Deny us the act of helping them which will not bring us gratitude |
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A frustrated pt dealing with a long wait, you could say |
I'm sorry, let me go ask to see when you may be seen for your appointment |
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Obligation is also known as |
Duty |
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Veracity is |
Telling the truth |
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Empathy |
Putting yourself in someone else's shoes to help you relate to them better |
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Tactful is |
Being able to know what to say or what to do in a positive and professional manner |
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Illegal questions for an interview |
Cant ask about marital status, children or family |
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What to consider when reviewing an application or resume |
Education/training, experience, and references |
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To be an NCMA you will take the |
NCCT |
