Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
11 Cards in this Set
- Front
- Back
|
What are the five steps of the listening process?What is involved in each step?
|
Step 1: Receiving
• Receiving: seeing and hearing • Hearing: occurs when sound wave vibrations travel doing acoustic nerves to your brain • Noise pollution can cause hearing impairment Step 2: Attending • Attending: devoting attention to the information you’ve received • Salience is a factor in determining the extent of attending • Determined by the speaker Step 3: Understanding • Understanding: interpreting meaning of another’s communication • New information is housed in your short-term memory • While the information is in your short-term memory, you call up relevant knowledge from your long-term memory • You then compare the new information with the prior information Step 4: Responding • Responding: conveying your attention and understanding after someone shares Step 5: Recalling • Recalling: remembering information |
|
|
What is multitasking? How is it related tolistening?
|
• Multitasking is doing more than one thing at a time
• By limiting it, you are improving attention which improves listening • People who multitask perform worse on tests, have trouble sustaining focused attention, and have great difficulty listening |
|
|
What is brain plasticity?
|
• “train our brains” to be able to do certain things through how we live our daily lives
|
|
|
How can we improve our attention skills?
|
• To improve attention, we can limit multitasking
• Multi-taskers: • Perform worse on tests • Have trouble sustaining focused attention • Have great difficulty listening • We can also elevate attention • Mental bracketing: systemically putting aside thoughts that aren’t relevant to the interaction at hand |
|
|
What are the two kinds of feedback? What are someexamples of each?
|
• Positive: avoids looking at their phone while speaking to you and gives you eye contact)
• Negative: avoids eye contacts, uses phone while speaking to you, turning your body away, yawns |
|
|
What are mnemonics?
|
• Mnemonics: devices that aid memory
|
|
|
What are the 5 functions of listening? When doindividuals employ each function?
|
• 1. Listening to comprehend: class (listening for purpose)
• 2. Listening to discern: how we gauge emotion is being put out there • 3. Listening to analyze: judging the message we are receiving • 4. Listening to appreciate: listening to your child talk about scoring in soccer • 5. Listening to support: someone’s problems or therapy sessions (listening to their emotions) |
|
|
What is a listening style? What are the 4listening styles? Explain each.
|
• 1. Action-oriented listeners: task-oriented, not into long-winded conversations
• 2. Time-oriented listeners: set amount of time willing to give you for a conversation, brief, concise, heavy schedules • 3. People-oriented listeners: positive feedback, putting the person first and not the time • 4. Content-oriented listeners: most-likely to ask difficult questions, carefully evaluates information given before making a decision on it |
|
|
How do gender and culture affect listeningstyles?
|
• Women are more likely to use people-oriented and content-oriented styles
• Men are more likely to use time-oriented and action-oriented styles • Individualistic cultures tend to use time- oriented and action-oriented styles • Collectivist cultures tend to use people- oriented and content-oriented styles |
|
|
What are the 5 common listening issues discussedin class and in your textbook?
|
• Selective listening
• Eavesdropping • Pseudo listening • Aggressive listening • Narcissistic listening |
|
|
What four TV/movie clips did we use as examplesof listening issues?
|
• Clips watched today:
50 first dates, the Office, Seinfeld, Big Bang Theory, Devil Wears Prada |
