Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
11 Cards in this Set
- Front
- Back
|
What are the components of communication?
|
Sender, message, channel, receiver, feedback
|
|
|
What are the modes of communication?
|
Verbal messages
Nonverbal messages 1. Facial expressions 2. Postures 3. Gestures 4. Touch 5. Physical appearance |
|
|
What are some factors affecting communication?
|
Perception, culture, space and distance, time.
|
|
|
What are the three phases of therapeutic communication?
|
1. Orientation phase
2. Working phase 3. Termination phase |
|
|
What are the aspects of the orientation phase of therapeutic communication?
|
In the first stage the nurse and the client become acquainted with each other. They give names, role confidentiality and reason. Trust is established, expectations are determined. GOAL - determine clients needs. knowledge, strengths, coping mechanisms and support
|
|
|
What are the aspects of the working phase of therapeutic communication?
|
2. Working phase - Problems are identifies, goals established, problem solving methods are selected. Consider clients value systems. Active problem solving and seeking clarification.
|
|
|
The termination phase is the third phase of the therapeutic phases, what are the aspects of this phase?
|
This is the third and final stage. It focuses on the evaluation of goal and achievement and treatment. Prepare the client via communication. Planning for termination is done at the first stage.
|
|
|
What are the elements of therapeutic communication?
|
Empathy, trust, honesty, validation, caring, active listening, acceptance, empowerment, active listening, humor, compassion, awareness, nonjudgmental approach, flexibility, and risk taking.
|
|
|
What are some behaviors that the nurse should display during therapeutic communication?
|
Warmth, hope, rapport, trust, and empathy.
|
|
|
what are some therapeutic techniques?
|
Offering self, broad openings, silence, open ended comments, verbalization, reflection, general leads, restating, describing, exploring, recognition, focusing, directing, asking for thoughts/translate into feelings.
|
|
|
What are some barriers to communication?
|
Language, age, gender, health status, developmental level, blaming, belittling, rejecting, advising, probing.
|
