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215 Cards in this Set
- Front
- Back
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Which organization structure is this?
organization design that supports achieving their purpose |
organization theory
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Which organization structure is this?nteractiong collection of components or parts that together make up an integrated whole. Takes all the parts to make the whole
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system theory
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In the system theory, interacting collection of components or parts...
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go together to make up an integrated whole
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Which organization structure is this?
takes all the parts to make the whole |
system theory
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Which organization structure is system theory?
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idea that ineracting components or parts work together to make up an integrated whole
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Organization theory is a organization design that supports....
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achieving a purpose
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WHich organization structure theory supports achieving the purpose?
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organization theory
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Which organization structure is this?
organization design that supports achieving their purpose |
organization theory
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DEF: Mission
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Reaseon for existence
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Which organization structure is this?nteractiong collection of components or parts that together make up an integrated whole. Takes all the parts to make the whole
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system theory
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What is the term for: reason for existence?
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mission
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In the system theory, interacting collection of components or parts...
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go together to make up an integrated whole
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DEF: VIsion
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Goal to which the organization aspires
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Which organization structure is this?
takes all the parts to make the whole |
system theory
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Which organization structure is system theory?
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idea that ineracting components or parts work together to make up an integrated whole
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Organization theory is a organization design that supports....
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achieving a purpose
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WHich organization structure theory supports achieving the purpose?
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organization theory
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DEF: Mission
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Reaseon for existence
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What is the term for: reason for existence?
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mission
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DEF: VIsion
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Goal to which the organization aspires
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The term for a goal to which an organization aspires is....
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vision
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DEF: philosophy
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written statement that reflects the organizational values, vision and mission
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What is the term for the written statement that reflects the organizational values, vision and mission?
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Philosophy
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A....
-broad and general statement -identifies customers -identifies types of servie offered is characteristic of a... |
mission
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Which term is characterized by....
- future oriented - purposeful - should inspire and motivate staff to achieve a desired state |
vision
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A mission statement will have....
- ________ & ___________ statements - identifies ___________ Identifies _____ _____ ________ ______ |
broad and general
customers types of service offered |
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"Our _________ is to improve the health of the people and communities we serve"
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mission
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A vision statement should be...
- __________ oriented - ___________ - should ________ and motivate staff to achieve a desired state |
future
purposeful inspire and motivate |
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"Our _________ is to be a regional integrated healthcare delivery system providing permier helathcare services, professional and community education, and helathcare research."
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Vision
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WHich term will contain...
a written statement that reflects the organizational values, vision, and mission? |
Philosophy
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DEF: Values
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the beliefs or attitudes the organizational leaders have about people, ideas, objects, or actions that form a basis for behavior
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What are....
the beliefs or attitudes the organizational leaders have about people, ideas, objects, or actions that form a basis for behavior |
values
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Organizatonal culture is reflected in.....
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the norms and traditions of the organization
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The organizational mission, vision, and philosophy should....
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shape and reflect organizatonal culture
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Which aspects should shape and reflect organizational culture?
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organizational mission, vision, and philosophy
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Acknowledge everyone within....
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10 feet of you
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"implicit, invisible, intrinsic and informal consciousness of the organization which guides the behavior of the individuals and hsapes itself out of their behavior" describes....
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organization culture
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_________ __________ is the customary way of doing things
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organizational culture
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Organizational culture may be _________ or _________
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functional or dysfunctional
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DEF: learned characteristics
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employes acquiesce to expectations
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Tardiness (whether this allowed or not) is a form of ____________ characteristic in organizational culture
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learned
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Is organizational culture objective or subjective?
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both
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EX. Unit manager that mentors new managers and empowers employees
an example of subjective or objective organizational culture? |
subjective
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DEF: organizational structure reflected in organizational charts
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the framework that divides work within and organization and delineates points of authority, responsibility, accountablility and non-deciision-makeing support
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the framework that divides work within and organization and delineates points of authority, responsibility, accountablility and non-deciision-makeing support is characteristic of....
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organizational structure reflected in organizational charts
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What tool is used for the purpose of establishing efficeint, logical and effective interrelationships between individuals to attain objectives
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Organizational chart
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The organizational chart is to establish effective interrelationships betwee _______ to attain _______
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individuals; objectives
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What tool determins:
how is work organized? |
organizational chart
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What tool determins:
where are decisions made? |
organizational chart
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What tool determins:
Who has authority? |
organizational chart
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What tool determins:
who is responsbile for what? |
organizational chart
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What tool determins:
who is accountable for what and to whom? |
organizational chart
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DEF: authority
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Right and power to comand, decide, rule, or judge.
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The Right and power to comand, decide, rule, or judge is called....
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authority
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DEF: responsibility
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capable of being depended upon, being obligated to accomplish work
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A person who is capable of being depended upon, being obligated to accomplish work has....
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responsibility
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DEF: accountability
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the liability associated with task performance
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the liability associated with task performance is refferred to as....
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accountability
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A schematic illustration fo the formal organization that depicts reportiong relationships of people and all departments is included in the __________ ________
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organizational chart
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The Organizational chart identifies channels 0f __________
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communication
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The organizational chart depicts levels of __________ and ___________
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accountablilty and responsibility
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The levels of accountability and responsibiloity are depicted in the....
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organizational chart
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The tool that idetnifies channels of communicaiton is the....
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organizational chart
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Which tool is useful in:
- planning - policy making - institution organizational change - evaluating strengths and weaknesses of present structure |
organizational chart
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The ___________ ___________ can identify flaws.
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organizational chart
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What tool will identify confused lines of authority
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organizational chart
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What tool will identify duplication of functions
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organizational chart
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What tool will identify dual reporting structures
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organizational chart
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What tool will identify over extended span of management
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organizational chart
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What tool will identify lack of immediate supervision
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organizational chart
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In the organizational chart what do boxes respresent?
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individual or sub-unit responsible for a given part of the workload
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In an organizational chart what represents individual or sub-unit responsible for a given part of the workload?
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boxes
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The Chain-of-comman and levels of management are called the ___________-
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hierarchy
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how are the Chain-of-comman and levels of management depicted in an organizational chart?
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vertical dimensions
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how is the heirarchy depicted in an organizational chart?
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vertical dimensions
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in an organizational chart, the solid lines represent...
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"line" or heirarchal positions
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in an organizational chart, the dotted lines represent...
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"staff" positions supportive to the line positions
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who are the staff positions supportive to?
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line positions
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What are heirarchal positions indiciated by in an organizaitonal chart?
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solid lines
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what are staff positions indicated by in in an organizational chart?
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dotted lines
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DEF: span of control
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the number of hierarchical levels under the top executive
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the number of hierarchical levels under the top executive is considered the...
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span of control
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What is considered a wide span of control?
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2-4 levels
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How will a wide span of control appear in an organizational chart?
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flat/horizontal
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how will a narrow span of control appear in an organizational chart?
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tall/vertical
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A narrow span of control in an organizational chart is contains....
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many levels
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In the concept of work description and rol the title....edules to what the department does as well as what the role of the position is
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edules to what the department does as well as what the role of the position is
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Information that edules to what the department does as well as what the role of the position is, is termed the...
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title
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The fact that the entire chart depicts how activities have been devided (functional vs. regional) is termed the...
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grouping of work segments
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an organizational chart is dived into functional vs regional activites by the...
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group of work segments
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In an organizational chart the grouping of work segments will depict...
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how activities have been divided
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In an organizational chart the grouping of work segments will divide activies into __________ vs. _________
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functional vs regional
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Organizational characteristics are classified by _________ and ____________
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complexity and formalization
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the division of labor in an organization is considered....
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complexity
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the specialiazation of labor in an organization is considered....
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complexity
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the number of hierarchal levels and geographic dispersion of organizational units is considered....
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complexity
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the degree to which an organization has urlse, stated in policy, that defines a member's function
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formalization
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DEF: formalization
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the degree to which an organization has rules, stated in policty, that define a members function
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DEF: centralization
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location where a decision is made
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A decisions made at the top is a ____________ decision
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centralized
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A decision made at or close to the patient care level is ____________
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decentralized
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A decentralized decision is made....
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at or close to the patient care level
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A centralized decision is made...
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at the top of the organization
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When were bureaucratic organizational charts popular?
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mid to late 21 century
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Formal stucture with centralized and hierarchiacal comman is what type of organizational chart?
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bureaucratic
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Which type of organizational chart has decreasing popularity?
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bureaucratic
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Why are bureaucratic organizational chrats declining in popularty?
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because employees are too knowledgeable
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Which organizational structure chart has departments and services according to specialty?
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functional
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Which organizational structure chart is still frequently used?
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functional
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Which organizational structure chart can develop "silo" mentality?
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function
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Which organizational structure chart functions necessary to produce a specific service or product are grouped together?
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service-line structures (Product lines)
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Coordinatoin of service, expedited decision making regarding prodcut (service), clarity of purpose are all benefits of Which organizational structure chart?
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service line structures (product lines)
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expensive, duplication of service, "silo" mentality, loss of professional relationships and loss of standardization across services are all limitations of Which organizational structure chart?
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service- line strutures (product lines)
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What part of the organization structure is....
-complex -duplicate reporting struture -bureaucratic structure and flat |
Matrix
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An organizational structure chart that is less formalized, decentralized, and removed of hierarchiacl layers....
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flat
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An organizational structure chart that has fewer rules and policies is conisderied to be...
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flat
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An organizational structure chart that has participatory management with decision making by those doing the work based on circumstances is considered to be...
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flat
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An organizational structure chart that has more autonomy in practice is considered to be...
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flat
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An organizational structure chart that has different organizational structures within one facility is considered to be a....
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hybrid
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An organizational structure chart that often results during change is considered....
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hybrid
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An organizational structure chart that may also reslut from fear of losing control is considered...
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hybrid
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some management experts predict that organizational charts will be significantly different in that they will....
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demonstrate relationships between areas
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An organizational paradigm based on the values of interdependence and accountability that allows nurses to make decisions in a decentralized environment is defined as....
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shared governance
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The sharing that occurs between nursing management and patient care nurses is called...
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shared governance
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The idea that nursing practice is best determined by nurses
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shared governance
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with shared governance, there is an ______________ council to represent nurses ______
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elected, collectively
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Shared governance is usually based on foundations of primary nursing, _____________ and some mechanism for linical ____________
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peer review, clinical advancement
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The follow are principles of ___________ ___________
- parnership -equity -accountability -ownership |
shared governence
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DEF: collective action
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a mechanism for acfhievging professional practice through group decision-making
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a mechanism for acfhievging professional practice through group decision-making is termed....
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collective action
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Activities that are undertaken by a group of people who have common interests are termed....
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collective action
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Nurse responsibilty obligates one to _________
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ACT; accomplish a task
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What gives nurses the power to control practice? (2)
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credentialing
cerficications |
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DEF: authority
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use of the power of their professional status to act in behalf of the best interest of their patients
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DEF: autonomy
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the right to make independent decisions regarding patient care and to take action for themselves
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Automony must be consistent with....
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scope of practice
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the right to make independent decisions regarding patient care and to take action for themselves is termed:
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autonomy
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use of the power of their professional status to act in behalf of the best interest of their patients is termed
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authority
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DEF: nursing governance
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system by which a department of nursing controls and directs the formulation and the administration of nursing policy
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system by which a department of nursing controls and directs the formulation and the administration of nursing policy is termed
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nursing governance
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Whare are 3 places to find the governance statements?
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mission and vision statements
organizational chart behavior of former leaders |
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What are 3 strategies to achieve collective action?
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shared covernance
workplace advocacy collective bargaining |
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WHat is the objective of workplace advocacy?
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equip nurses to practice in a rapidly changing environment
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DEF: collective bargaining
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a mechanism for settling labor disputes by negotiation between the emplyer and representatives of the employees
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At-will states allow...
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either party to terminate employment without reason
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Unions treat all employees in the same manner, decreasing managers ability to....
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desiging, selct, or discipline staff
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Are supervisors allowed to join unions?
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no
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what aren't supervisors allowed to join unions?
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the hire, terminate, reward, and discipline employees
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What is strategic plannin?
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the process of defining and prioritizin long-term objectives of an organizaiton and devleoping sttrategies for implementation
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the process of defining and prioritizin long-term objectives of an organizaiton and devleoping sttrategies for implementation is termed....
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strategic planning
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What type of planning:
gives direction to the organization? |
strategic
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What type of planning:
improves efficiency |
strategic
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What type of planning:
weeds out poor or underused programs |
strategic
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What type of planning:
eliminates duplication of efforts |
strategic
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What type of planning:
concentrates resources on important services |
strategic
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What type of planning:
improves communications and coodination of activities |
strategic
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SWOT analysis stands for....
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stregths
weakness opportunities threats |
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the strengths in SWOT analysis are...
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internal
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The weakness' in SWOT analysis are....
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internal
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the opportunities in SWOT analysis are
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external
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The threats in SWOT analysis are...
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external
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"activities designed to generate and facilitate exchanges intended to satisfy human wants and needs" are termed
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marketing
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What are the four Ps of marketing?
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Products
Promotion Pricing Place |
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What is the Product aspect of marketing?
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goods or services that meet the customer's needs
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what is the promotion aspect of marketing?
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advertising- getting the word out
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What is the pricing aspect of marketing?
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focuses on identifying the cost of the product or service
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What does the palce aspect of marketing
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getting the product to the consumer
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When marketing, an environmental assessment will (2)....
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identify target market
research target market |
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Tim Porter-O'Grady refers to a...
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professional practice model
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the Tim Porter-O'Grady practice model embodies the priniciples of (4)
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parterniship
equity ownership accountability |
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Which theory grants access to information?
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Structural empowerment theory
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Which theory grants access to resoucres?
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Structural empowerment theory
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Which theory grants support for the work?
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Structural empowerment theory
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Which theory grants opportunity for professional growth?
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Structural empowerment theory
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Which theory grants formal and informal power?
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Structural empowerment theory
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DEF: role theory
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a framework used to understand how individuals perform within organizations
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The theory that looks at role ambiguity, role conflict, and role strain is...
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role theory
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Which type of performance appraisal is not usualy used in nursing?
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structured (tradiational ) perfomance appraisal tool
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Which performance scale rates an individual according to all individuals the manager evaluates?
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forced distribution scale
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In the Foced distribution scale individuals are rated according to their...
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space among all individuals the manager evaluates
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What is a possible issue with Forced distribution scale?
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it undermines group cohesion by assigning ranks and ordering
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WHat are 2 types of structured (traditional) performance appraisal tools?
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forced distribution scale
graphic rating scale |
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Is the forced distribution scale used often in nursing?
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no
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How does the likert scale qualify responses?
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strongly agree to strongly disagree
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Is the likert scale popular?
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yes
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is the likert scale easy to use?
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yes
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The halo affect in graphic rating is
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positive
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the horn effect in graphic rating is
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negative
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Behaviorally anchored rating scales (BARS) are a form of...
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flexible performance appraisal
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BARS (behaviorally anchored rating scales) focus on...
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behavior
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BARS (behaviorally anchored rating scales) combine...
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rating with critical incident
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BARS (behaviorally anchored rating scales) are specific to...
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area
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BARS (behaviorally anchored rating scales) have final results...
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summarized
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BARS (behaviorally anchored rating scales) can be measured...
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quantitatively or qualitatively
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Management by objectives is a form of what appraisal tool?
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flexible performance appraisal tool
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Management by objectives establishes performance goals....
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jointly of upcoming performance period
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Management by objectives documents progress.....
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periodically throughout the period
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with Management by objectives there is no...
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surprise
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with Management by objectives both manager and staff member...
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sign a contract
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Peer review is a form of what appraisal tool?
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flexible performance appraisal tool
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Peer review allows _________ guidelines
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collaberative
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Peer review encourages ________ ________ _______
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team building strategies
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Peer review requires a _________ team
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mature
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In order for peer review to work, staff must ________ and _________ eachother
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trust and respect
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is 360 degrees used frequently with managers?
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yes
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what 4 asepcts does the 360 degree review include?
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self appraisal
subordinate peer administrative feedback |
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What is need for the 360 degree review to work?
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a computer with safe guards
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It is important to _______ staff about the form of performance evaluation
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educate
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How often should an appraisal system be carried out?
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at least 1 per year
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Should the appraisal be shared with the employee?
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yes
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How should a patient be able to respond to a performance appraisal?
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in writing for appeal
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what must the manager do to ensure an accurate appraisal?
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observe the employees performance adequately
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How often should a manager make anecdotal notes to an appraisal system?
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every 3 months minimally
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When appraising an employee should you focus on personal traits or characteristics?
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no
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When appraising an employee should you focus on behavior and results?
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yes
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