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34 Cards in this Set
- Front
- Back
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expresses their wants, needs, desires and feeling using objective direct comments is what communication style?
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assertive communicators
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timid and reserved in their behaviors, they do what others tell them(doormats) is what communication style?
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nonassertive communicators
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express their wants and needs using commanding, dominant superior, or loaded words, violates rights of others is what communication style?
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aggressive communicator
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what are some positive comunication techniques?
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develop trust, uses "I" messages, eye contact, honest, empathic, uses open communication, clarifies, aware of body language, uses touch
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responding in a noncommittal or general way-"many people feel that way"
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blocking
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responding in a placating way or showing lack of concern or lack of knowledge-"it will be ok, dont worry"
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false reassurances
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hi, mr.smith i will be your nurse today(no smile, rishing around busy
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conflicting message
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what are negative commnication techniques?
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blocking, false reassurances, conflicting messages
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What is the at is listening?
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hearing, understanding, judging
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What are the stepd tp group process?
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forming, storming, norming, performing, adjourning
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****common bond that brings you together for well defined reasons
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forming
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state of pandemonium exists *****where you begin to play the role you normally portrayin the presence of your peers as you discuss fears(1st checkoffs)
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storming
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***development of mutual goals and guidelines(getting little more comfortable)
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norming
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***everyone knows one another, trust another, and begins to work with another
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performing
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***completion and disengagement, both from tasks and group members(pinning, graduation)
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adjourning(deforming, mourning)
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self-servers, critical conservatives, motor mouths, mouse are all examples of what?
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dysfunctional group personalities
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conflict that occurs within an individual is what conflict?
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intrapresonal
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conflict between 2 or more people with different values, goals, actions is whta type of conflict?
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interpersonal
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conflict betweeen an organization is what type of conflict
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organizational
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The "escapist" withdrawl, attempt to remain neutral, unassertive and uncooperative, lose-lose approach is what type of conflict management style?
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avoidance
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The "peacemaker" appears to agree but behavior shows otherwise, dread conflict, flexible, concerned with being liked is what conflict management?lose-win
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accomodation
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The "player" focuses on owns perspective, can be aggressive, uncoperative, defends own position is what type of conflict management?win-lose
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competition
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The "trader", tries to satisfy both parties, compromise is what managment style?
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compromise
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the "problem solver", cooperative and assertive in nature, high level of concern with problem, slow process is what management style?
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collabration
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Deal with the issue, take responsibility, communicate openly, listen, sort out issue, identify key themes, weigh consequences are what?
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guideline for which technique to use
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These people are the attackers, abusive, abrupt, overwhelming?
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sherman tanks
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pot-shot artist, not openly aggressive, non playful teasing and digs are what people?
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the snipers
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these people feel powerless, complain a lot?
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constant compainers
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these people refuse to respond
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the clams
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Total client care/private duty model
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RN-1:1. total care, pt satisfaction usually high, decrease need for supervision
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Functional nursing model
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started w/WWII, aides, LPNs, assembly line approach, more errors
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team nursing model
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started in 1950s, RN-LP,CNA, pts, by acuity and availibilty
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Primary nursing/RBC
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1960-1970s, nurse plans and directs care over 24hr peroid
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Patient-focused care
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eveolved within last 15 yrs, task centralized by RN, pt comes in contact with fewer people
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