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10 Cards in this Set
- Front
- Back
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Who do people trust most? |
Friends |
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What are the 6 tips for providing above and beyond guest service? |
C.A.R.I.N.G 1. Customer follow-ups 2. Always guest focused 3. Resolve situations immediately 4. Interactions 5. Neat and Clean 6. Guest Points of Contact (GPC) |
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Regarding attitude, what are the three traits to focus on when dealing with guests? |
1. Friendly 2. Positive 3. Accomodating |
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What are the fundamentals of success? |
1. Guest experience 2. Quality of product 3. Store environment |
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Six Essential Elements of Proper Brewing |
1. Optimum brew method (M) 2. Appropriate filtering system (F) 3. Proper operation of brewing equipment (O) 4. Appropriate grind size for brew method (G) 5. Correct coffee to water ratio (R) 6. Good quality water ( W) |
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What is the optimum range of concentration for brewed coffee? |
Between 1.15% and 1.40% |
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What are the three phases of brewing? |
1. Bloom (degassing) 2. Extraction 3. Hydrolysis |
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Between what percentage of water is in a drip coffee? |
98%- 99% water |
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Possible causes of over extraction |
1. Grind is too fine 2. Brew time is too long 3. Agitation is too high 4. Water temperature is too high 5. Brew ratio is off (too little coffee to too much water) |
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Taste characteristics of over extracted coffee |
1. Bitter 2. Dry finish 3. Thin. 4. Lacking flavor |
