Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
6 Cards in this Set
- Front
- Back
|
A clear service provision model, that articulates how services will be delivered and funded, and to whom they will be delivered and for what purpose.
Choose correct answer: (a) Value to Buisness (b) Scope of Service Strategy (c) Target Audience (d) Objective of Service Strategy (e) Purpose of Service Strategy |
(d) Objective of Service Strategy |
|
|
Adopting and implementing standard and consistent approaches for service strategy.
Choose correct answer: (a) Objective of Service Strategy (b) Value to Business (c) Scope of Service Strategy (d) Target Audience (e) Purpose of Service Strategy |
(b) Value to Business |
|
|
Facilitate functional and transparent communication between the customer and the service provider, so that both have a consistent understanding of what is required and how it will be delivered.
Choose correct answer: (a) Value (b) Target Audience (c) Purpose (d) Scope (e) Objective |
(a) value to Business |
|
|
_____________________ describes best practice in Transition Planning and Support Change Management Service Asset and Configuration Management Release and Deployment Management Service Validation and Testing, Change Evaluation Knowledge Management.
Choose the correct answer: (a) Service Strategy (b) Service Transition (c) Service Design (d) Continual Service Improvement (e) Service Operation |
(b) Service Transition |
|
|
_________________________ provides guidance on creating and maintaining value for customers through better Strategy, Design, Transition and Operation of Services, combining Principles, Practices and Methods from Quality Management, Change Management and Capability Improvement.
Choose the correct answer: (a) Service Design (b) Service Operation (c) Service Transition (d) Continual Service Improvement (e) Service Strategy |
(d) Continual Service Improvement |
|
|
With the ______________________________ a closed loop feedback system, based on the Plan-Do-Check-Act (PDCA) cycle, is established.
Choose the correct answer: (a) Service Strategy (b) Service Operation (c) Service Transition (d) Service Design (e) Continual Service Improvement |
(e) Continual Service Improvement |
