term1 Definition1term2 Definition2term3 Definition3
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A clear service provision model, that articulates how services will be delivered and funded, and to whom they will be delivered and for what purpose.
Choose correct answer:
(a) Value to Buisness
(b) Scope of Service Strategy
(c) Target Audience
(d) Objective of Service Strategy
(e) Purpose of Service Strategy
Adopting and implementing standard and consistent approaches for service strategy.
(a) Objective of Service Strategy
(b) Value to Business
(c) Scope of Service Strategy
(d) Target Audience
Facilitate functional and transparent communication between the customer and the service provider, so that both have a consistent understanding of what is required and how it will be delivered.
(a) Value
(b) Target Audience
(c) Purpose
(d) Scope
(e) Objective
(a) value to Business
_____________________ describes best practice in
Transition Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing,
Change Evaluation
Knowledge Management.
Choose the correct answer:
(a) Service Strategy
(b) Service Transition
(c) Service Design
(d) Continual Service Improvement
(e) Service Operation
_________________________ provides guidance on creating and maintaining value for customers through better Strategy, Design, Transition and Operation of Services, combining Principles, Practices and Methods from Quality Management, Change Management and Capability Improvement.
(a) Service Design
(b) Service Operation
(c) Service Transition
(e) Service Strategy
With the ______________________________ a closed loop feedback system, based on the Plan-Do-Check-Act (PDCA) cycle, is established.
(d) Service Design
(e) Continual Service Improvement
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