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10 Cards in this Set
- Front
- Back
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A technician who is working on an employee's laptop finds that a number of files that were encrypted on a network server drive a present on the laptop drive in unencrypted form. What could cause this problem? |
The new computer doesn't have an NTFS partition. |
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A user has installed a new ftp client on a computer but is unsuccessful in connecting to an got server. Which two key pieces of information should the user ensure are configured correctly on the ftp client? (Choose two.) |
FTP server IP address FTP server port number |
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Which two issues are likely to cause BSOD errors? (Choose two.) |
RAM failing device driver errors |
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AN application appears frozen and is not responding to a mouse or the keyboard. What Windows OS tool can be used to stop the application? |
Task manager |
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In which circumstance should a level one technician initiate an escalated work order? |
When a problem requires expertise from another technician. |
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What expectation is defined in the service level agreement between an organization and service vendor? |
Guaranteed service response time. |
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A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do? |
Confirm the issues and give detailed instructions to solve the problem. |
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A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.) |
Log in as a different user. Disconnect the computer from the network. |
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The activity of a previously unknown program triggers an alert by Windows firewall. What three options will the user have for dealing with this event? (Choose three.) |
Keep blocking Unblock Ask me later |
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A computer technician has been asked to secure all Windows 7 computers by encrypting all the data on each computer. Which Windows feature should be used to provide this level of encryption? |
BitLocker |
