Ism3003 Exam 3

Front 1

there are methods to designing and developing business applications, which of the following is not one of those methods?

Back 1

Net Sourcing 

Front 2

which of the following system developing techniques requires IT specialists that are in house to developing the software application?

Back 2

Insourcing

Front 3

Which person leads the SDLC?

Back 3

the project manager 

Front 4

In which of the following SDLC phases do you gather the business requirements for the proposed project?

Back 4

Analysis 

Front 5

Which of the following is considered a technical architecture for the proposed system?

Back 5

Service Oriented Architecture 

Front 6

If you were the marketing director and you were involved in the design and development of a new marketing application,which phase would your responsibilities begin to lessen with this new project?

Back 6

Phase 4, development 

Front 7

Which of the following methodology breaks a project into tiny phases, programmersmust develop a code in each phase before they continue to the next phase?

Back 7

Extreme Programming 

Front 8

Why is prototyping a valuable tool?

Back 8

Make changes and improve it 

Front 9

How is outsourcing different from developing software internally?

Back 9

Cheaper  

Front 10

If you are a US based company and your going to hire a vendor located in NYC, you would be using?

Back 10

On Shore 

Front 11

What type of IT infrastructure involves distributing the information and processingpower of ITsystems UIA network?

Back 11

Distributed 

Front 12

What is the term that explains the structure beneath a structure?

Back 12

infrastructure 

Front 13

If you were performing an impact analysis, threat analysis, and impact scenairo analysis you would be the _____________ phase of business continuity planning.

Back 13

Analysis--> Phase 2

Front 14

In what phase of business continuity planning would you create a disaster recovery plan?

Back 14

Design 

Front 15

What is the last phase of the business continuity planning phases?

Back 15

Maintenance 

Front 16

What are the principles and standards that guide our behavior toward other people?

Back 16

Ethics 

Front 17

your decisions regarding ethics are influenced by a number of factors, which is not one of those factors?

Back 17

age, gender, education, social economic status

Front 18

Which type of law allows people to use copyrighted material in teaching environments?

Back 18

Fair Use 

Front 19

Which of the following is the unauthorized use of application, distribution, or sale of copyrighted software?

Back 19

Piracy 

Front 20

What hardware device captures key strokes moving from the keyboard to the motherboard?

Back 20

Hardware key logging 

Front 21

Which of the following is a small file that contains information aboutyou and your web activities?

Back 21

Cookies 

Front 22

What is unsolisited email from businesses that advertise goods and services?

Back 22

Spam

Front 23

What is a malicious software that secretly collects information about you?

Back 23

Spyware 

Front 24

If you were trying to access you campus network but the system was unable to respond to you because it was overwhelmed with a flood of requests coming from some virus?

Back 24

Denial of service 

Front 25

What type of technology would allow a customer in a SOA environment to connect to any communications channel?

Back 25

plug and play

Front 26

What is the main disadvantage of a centralized infrastructure?

Back 26

inflexibility 

Front 27

In what type of yered infrastructure do all the computing resources sit on one computer?

Back 27

Tier 1

Front 28

Whattypeof tiered infrastructure does the client handle the display and the server handles the request?

Back 28

Tier 2

Front 29

Self Sourcing 

Back 29

do-it yourself approach many end users take with little or no help from IT specialists 

Front 30

waterfall methodology

Back 30

Must finish the first phase before moving on

Front 31

Phase 1: The planning phase 

Back 31

create a solid plan for developing your information system. 3 activities: define the system to be developed, set the project scope, and develop the project plan

Front 32

Phase 2: Analysis

Back 32

involves end users and IT specialists working together to gather, understand,and document the business requirements for the proposed system. 

Front 33

Phase 3: Design 

Back 33

Build a technical blueprint of how the proposed system will work. 2 primary activities; Design the technical architecture, and design system models.

Front 34

Phase 4: The development 

Back 34

take all you detailed design documents from the design phase and transform them into an actual system. 2 activities; build the technical architecture, and build the database and programs 

Front 35

Phase 5: Testing 

Back 35

Verifies that the system works and meets all of the business requirements defined in the analysis phase. 2 activities; Write the test conditions, perform the testing of the system. 

Front 36

Phase 6: Implementation 

Back 36

Distribute the system to all of the knowledge workers and they begin using the system to perform their everyday jobs

Front 37

Parallel implementation

Back 37

use both the old and new system simultanelously

Front 38

Plunge implementation

Back 38

discard the old system completely and use the new 

Front 39

pilot implementation 

Back 39

start with small groups of people on the new system and gradually add more users

Front 40

phased implementation

Back 40

implement the new system in phases

Front 41

Phase 7: Maintenance 

Back 41

Monitor and support the new system to ensure it continues to meet the business goals

Front 42

There are ___ methodologies 

Back 42

5

Front 43

RAD

Back 43

Emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to acceletrate the systems development process 

Front 44

Agile

Back 44

Similar to XP, aims for satisifaction by continuous delivery of useful components 

Front 45

Types of outsourcing 

Back 45

Onshore (in the same country), Nearshore (in a country nearby), Offshore (in a different country)

Front 46

From the video: What are the 2 types of learning

Back 46

Book learning, expansive 

Front 47

What were the 2 things they spoke about

Back 47

Google glass (took a day to make), and how the movement of your hands will control the computer (45 minutes to make)

Front 48

using, reusing, small codes, small software systems

Back 48

service oriented architecture 

Front 49

Customers should be able to 

Back 49

Plug and play into your organization 

Front 50

End users

Back 50

should have access to whatever infor and software they need 

Front 51

Decentralized 

Back 51

involves little or no sharing of IT and other resources 

Front 52

Centralized

Back 52

sharing info systems in one central area 

Front 53

Distributed

Back 53

distributing info and processing network of IT via network 

Front 54

Client/server infrastructure

Back 54

one or more computers that are servers which provide services to other computers, called clients

Front 55

Tiered

Back 55

the IT system is partitioned into tiers (layers) where each tier performs a specific type of functionality
•1-tier – single machine
•2-tier – basic client/server relationship
•3-tier – client, application server, data or database server
•N-tier – scalable 3-tier structure with more servers

Front 56

Benchmarking 

Back 56

process of continuously measuring system results and comparing them to benchmarks

Front 57

Efficiency Vs Effectiveness

Back 57

Doing something right vs doing the right thing 

Front 58

How many metrics are there 

Back 58

4

Front 59

Infrastructure- Centric Mertic 

Back 59

measure efficiency, speed, and/or capacity of technology 

Front 60

Throughput

Back 60

amount of information that can pass through a system in a given amount of time

Front 61

Transaction speed

Back 61

speed at which a system can process a transaction 

Front 62

System availability 

Back 62

measured inversely as a downtime, or the average amount of time a system is down or unavailable 

Front 63

Accuracy

Back 63

measured inversely as error rate, or the number of errors per thousand/million that a system generates

Front 64

response time

Back 64

average time to respond to a user-generated event, such as a mouse click

Front 65

scalability 

Back 65

conceptual metric related to how well a system can be adapted to increased demands 

Front 66

Web centric metric 

Back 66

measure of the success of your Web and e-business initiatives

Front 67

Unique visitors

Back 67

# of unique visitors to a site 

Front 68

click through 

Back 68

# of people who click on an add and are taken to another site 

Front 69

cost-per- thousand 

Back 69

sales dollars generated per dollar of advertising 

Front 70

abandoned registrations

Back 70

# who start to register at your site and then abandon the process

Front 71

abandoned shopping carts

Back 71

# who create a shopping cart and then abandon it 

Front 72

Call center metric 

Back 72

measures the success of call center efforts 

Front 73

abandon rate

Back 73

% number of callers who hand up while waiting for their call to be answered

Front 74

average speed to answer 

Back 74

average time, usually in seconds, that it takes for a call to be answered by an actual person

Front 75

Time service factor

Back 75

% of calls answered within a specific time frame, such as 30 or 90 seconds

Front 76

First call resolution

Back 76

% of calls that can be resolved without having to call back 

Front 77

Business continuity planning 

Back 77

rigorous and well-infomred organizational methodology for developing a business continuity plan, a step-by-step guideline defining how the organization will recover from a disaster or extended disruption 

Front 78

Important Ilities 

Back 78

Availability (when the system will be available)

Accessibility (who can access the system)

Reliability (assurance that the system provides correct information)

Scalability (how well systems can adapt)

Flexibility (ability to change)

Front 79

This type of infrastructure partitions applications into multiple layers where each performas a specific type of function

Back 79

Tiered 

Front 80

This type of infrastructure leaves little to no sharing of IT or information 

Back 80

Decentralized 

Front 81

This type of architecture is based on small services that do one thing and do it well 

Back 81

SOA 

Front 82

Intellectual Property

Back 82

is intangible creative work that is embodied in physical form. 

Front 83

Copyright

Back 83

is the legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents

Front 84

Fair use doctrine 

Back 84

says that you may use copyrighted material in certain situations.

Front 85

Pirated software

Back 85

is the unauthorized use, duplication, distribution, or sale of copyrighted software.

Front 86

Privacy

Back 86

is the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent. 

Front 87

Key logger 

Back 87

a program that, when installed on a computer, records every keystroke and mouse click

Front 88

Screen capture programs

Back 88

periodically record whats on the screen 

Front 89

event data recorders

Back 89

located in the airbag control module and collects data from your car as you are driving 

Front 90

hardware key logger

Back 90

hardware devices that captures keystrokes moving between keyboard and motherboard

Front 91

identity theft 

Back 91

the forging of someones identity for the purpose of fraud

Front 92

Spear phishing 

Back 92

targeted to a specific individual

Front 93

Whaling 

Back 93

targeted at a high profile individual

Front 94

Pharming 

Back 94

rerouting your request for a legitimate web site by sending it to a slightly different Web address or by redirecting you after you are already on the legitimate site 

Front 95

Cookies 

Back 95

a small file that contains information about you and your web activities which a web site places on your computer

Front 96

spam

Back 96

unsolicited e-mail from businesses advertising goods and services 

Front 97

Adware

Back 97

software to generate ads that installs itself when you download some other program from the web

Front 98

spyware 

Back 98

malicious software

Front 99

web log 

Back 99

consists of one line of information for every visitior to a website and is usually stored on a web server 

Front 100

clickstream 

Back 100

records information about you during a web surfing session such as what websites you visited, how long you were there, what ads you looked at, and what you bought. 

Front 101

hackers

Back 101

knowledgable computer users who use their knowledge to invade other peoples computers

Front 102

Computer virus

Back 102

software that is written with malicious intent to cause annoyance or damage

Front 103

worm 

Back 103

type of virus that spreads itself from computer to computer usually via email

Front 104

denial of service

Back 104

floods a website with so many requests for service tht it slows down or crashes.