Interpersonal Relations (Ch. 5-9)

Front 1

REBT

Back 1

A) "activating" event, situation, or experience

B) "beliefs" or thoughts about the activating event

C) "consequences" (emotions, further thoughts, and behaviors)

An educational and active-directive process in which the therapist teaches the client how to identify irrational and self-defeating tendencies which in nature are unrealistic, illogical and absolutist, and then to forcefully and emotionally dispute them, and replace them with more rational and self-helping ones.

Front 2

Stages of Death and Dying

Back 2

1. Denial

2. Anger

3. Bargaining

4. Depression

5. Acceptance

Front 3

Anger

Back 3

It is neither good or bad, how you express it is what matters.

Repressed: anxiety, aggression, guilt, depression, overeating, high blood pressure, lack of eating, sleep problems, and obsessions

*Main reason is miscommunication/or lack of

Front 4

Cognitive Therapy

Back 4

Rationalizing your thoughts to the situation to determine a particular emotion that is more appropriate

Front 5

Subjective Cognitive State

Back 5

Thought of as awareness and appraisal

Ex: Identify an experience with happiness because of your thoughts to recognize if you are happy

Front 6

Expressive Behavior

Back 6

Observable verbal or nonverbal actions

Ex: crying is an expression, not an emotion

Front 7

Physiological Arousal

Back 7

Biological reactions and activities of the nervous system, various glands, and organs within the body

Front 8

Emotion

Back 8

A feeling state that involves certain components

Front 9

Emotional Intelligence

Back 9

Having a vocabulary sufficient to accurately express emotions, accepting responsibility for one's own actions, and using emotions in thing and problem solving

Front 10

Suicide related to Depression

Back 10

90% of suicides involves those with a mental disorder (nearly always depression) due to personal events in their life such as bullying, abuse, and loneliness -- or may be genetic

Front 11

Stress

Back 11

What the body experiences when there is a perceived demand to adjust

Front 12

Stress Management Techniques

Back 12

1. Deep relaxation

2. Meditation

Involves Biofeedback Training:

a series of steps by which a person learns to regulate physiological responses such as muscle tension, skin temperature, and heart rate

Front 13

Interpersonal Communication

Back 13

A complex process of mutually exchanging messages between two or more individuals

Front 14

Improving Listening Behaviors

(Communication Skills)

Back 14

1. Open and Attentive Body Position

2. Positive Eye Contact

3. Facial Expressions

4. Head and Body Movements

5. Touching (when appropriate)

6. Verbal Responses

Front 15

Empathy

Back 15

Being able to put yourself in another's place and see and hear from that person's perspective

Front 16

Paraphrasing

Back 16

Restating in your own words what you think the speaker said

Front 17

Listening

Back 17

an active process of paying attention, hearing, interpreting, and then acknowledging

Front 18

Receptive Listening

Back 18

1. Listen without interrupting

2. Listen without judging or "putting down"

3. Listen without "one-upping"

4. Listen without advice giving and problem-solving

Remain generally silent and neutral.

Front 19

Directive Listening

Back 19

1. Open Qs: encourage longer responses

2. Multiple Qs: floods the speaker

3. Closed Qs: few word answers

4. Leading Qs: designed to get a certain response

5. "Why" Qs: can cause reactions of defense

Front 20

Empathic Listening

Back 20

That you first become aware of the speaker's experiences and feelings

Front 21

Open Communication

Back 21

Invites reasonable, positive responses, sound open, and are stated in a flexible manner

Front 22

Closed Communication

Back 22

Comments are definite and leave little opportunity for a reasonable response from the speaker

Sounds absolute, final, forceful, all-inclusive/all-exclusive, and stifles positive exchange

Front 23

"I" Statements

Back 23

I think

I believe

I feel that

I like

I consider

I prefer

...etc

Front 24

Dogmatic Communication Style

Back 24

"definitely definite," rigid, absolute, and inflexible. Related to closed-mindedness

Front 25

Commando Communication Style

Back 25

Forcing, pressuring.

Includes words like:

"should," "have to," "must," "ought," and "need to"

Front 26

Grandiose Communication Style

Back 26

Exaggerate, all-inclusive or all-exclusive, and often dramatic

Includes words like:

everyone -- no one

everybody -- nobody

all -- none

always -- never

Front 27

Paralanguage

Back 27

Vocal changes or variations in the human voice

1. Rhythm

2. Inflection and pitch

3. Volume

4. Speed

5. Articulation

Front 28

Filler

Back 28

A word, phrase, or sound used for no reason except to replace silence

Ex: "basically" and "right?"

Front 29

Body Language

Back 29

Consists of nonverbal communication and, by itself, may make up as much as 55% of the meaning of a message

Front 30

Self-Disclosure

Back 30

Making the self known by revealing personal information. In doing so, people can know and understand each other.

Front 31

Basic Data

Back 31

Refer to biographical and demographic information

Front 32

Preferences

Back 32

Like and dislikes, pleasures and displeasures, what one would rather do or not do

Front 33

Beliefs

Back 33

Consist of thoughts, opinions, and attitudes

Front 34

Feelings

Back 34

Disclosures about emotions

Front 35

Compliments/Strokes

Back 35

Comments of admiration and praise; in the TA framework, they are verbal positive strokes

Front 36

Emotion-packed phrases

Back 36

Groups of words usually said as lead-ins to statements that carry an emotional punch

Front 37

Bias-free language

Back 37

Words and statements that are insensitive and demeaning

Front 38

Cliche Conversation

Back 38

Made up of superficial and conventional comments such as "How are you?" and the predictable response of "Fine"

Front 39

Feeling Statements

Back 39

Because of emotional suppression, this level is difficult for most speakers. Improving verbal expression of emotions is an important life skill

Front 40

Degrees of Self-Disclosure

Back 40

1. Basic Data

2. Preference

3. Belief

4. Feeling

Front 41

Perception Checking

Back 41

1. Give sensory data: Exactly what did you see, hear, or smell? Including who, when, and where if possible.

2. Give interpretation: What did the sensory data mean to you? State in a positive way what you think with "I" statements.

3. Check both sensory data and interpretation: The question checks the accuracy of your sensory data and perception. Use: "Is that right?" "Am I correct?" "Is that how it is or was?"