Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

50 Cards in this Set

  • Front
  • Back
nonlinguistic means of vocal expression: rate, pitch, tone, and so on.
non-verbal behavior that reinforces a verbal message.
Non-verbal communication
Messages expressed by non-linguistic means
A non-linguistic verbalation: for example "um" "er" "ah"
Insulated Listening
A style in which the receiver ignores undesirable information.
An imitation of true listening in which the receivers mind is elsewhere.
Defensive Listening
A response style in which the receiver perceives a speakers comments as an attack.
Insensitive Listening
Failure to recognize the thoughts or feelings that are not directly expressed by a speaker, accepting the speakers words at face value.
A listening style in which the receiver is more concerned with making his or her own point than with understanding the speaker.
A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker
The inability to express one's thoughts or feelings when necessary. May be due to a lack of confidence or communication skills or both.
Direct Aggression
A criticism or demand that threatens the face of the person at whom it is directed.
Passive Aggression
An indirect expression of aggression delivered in a way that allows the sender to maintain a facade of kindness.
Indirect communication
An oblique way of expressing wants or needs in order to save face for the recipients.
A direct expression of senders needs, thoughts, or feelings delivered in a way that doesnt not attack the receivers dignity.
A nonassertive response style in which the communicator is unwilling to confront a situation in which his or her needs are not being met.
A nonassertive response style in which the communicatior submits to a situation rather than attempts to have his or her needs met.
Problem Orientation
A supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another.
Gibbs term for judgemental assessments of another persons behavior, thereby increaseing odds of creating a defensive communication climate.
Gibbs term for language that describes a complaint in behavioral terms rather than being judgemental, thereby creating a supportive communication climate.
A supportive communication behavior described by Gibbs in which the sender expresses a message without any attempts to manipulate the receiver.
A defense-arousing style of communication described by Gibbs in which the sender trie to manipulate or deceive a receiver.
A supportive style of communication described by Gibbs in which the sender expresses a willingness to consider the other persons position.
Attitudes behind messages that dogmatically imply that the speakers positio is correct and the other person's ideas are not woth considering, likly to generate a defensive response style.
A defense-arousing behavior described by gibbs in which the sender expressed indifference towards a receiver.
The ability to project oneself into another persons point of view, so as to experience the other's thoughts and feelings.
First dimension of self-disclosure involving the range of the subjects being discussed.
Johari Window
A model that describes the relationship between self-disclosure and self-awareness
A dimension of self-disclosure involving a shift from relatively unrevealing messages to more personal ones.
The process of deliberately revealing information about oneself that is significant and that would not normally be known by others.
A potential defensive reaction in which an individual redirects a perceived threat to his or her presenting self by attacking the critic with contemptuous, often ironical remarks.
A refense mechanism in which a person avoids assuming responsibility by pretending that he or she is unable to do something instead of admitting to being simply unwilling.
A defense mechanism in which a person vents hostile or aggressive feelings on a target that cannot strike back, instead of on the true target.
A defense mechanism in which a person avoids facing an unpleasant situation or fact by denying its existance.
A defense mechanism in which a person stresses a strength in one area to camouflage a short coming in another area.
Cognitive Dissonance
An inconsistantancy between two conflicting pieces of information, attitudes, or behaviors. Communicatiors strie to reduce dissonance often though defense mechanism that maintain an idealized presenting image.
The physiological dimension of listening.
Process that consist of hearing attending, understanding, responding, and remembering an aural message
Counterfeit Questions
Questions that disguise the speakers true motives, which do not include a genuine desire to understand the person.
A stationary area claimed by an individual
Brief facial expressions
The study of how humans use and structure time
The study of how people and animals use space.
Equivocal language
Ambiguous language that has two of more equally plausible meanings
An expressed struggle between atleast two independant parties who perceive incompatible goals, scarce
Conflict rituals
The unacknowledged repeating pattern of interlocking behavior used by participants in a conflict.
De-escalatory conflict spiral
A communication spiral in which the parties slowly lesson their dependance on one another, withdraw, and become less invested in the relationship.
Communication Climate
The emotional tone of a relationship between two or more individuals
Confirming Communications
A message that expresses caring or respect for another person
Controlling Communication
Message in which the sender tries to impose some sort of outcome on the receiver, usually resulting in a defensive reaction.