Interpersonal Communications

Front 1

Paralanguage

Back 1

nonlinguistic means of vocal expression: rate, pitch, tone, and so on.

Front 2

Complementing

Back 2

non-verbal behavior that reinforces a verbal message.

Front 3

Non-verbal communication

Back 3

Messages expressed by non-linguistic means

Front 4

Disfluency

Back 4

A non-linguistic verbalation: for example "um" "er" "ah"

Front 5

Insulated Listening

Back 5

A style in which the receiver ignores undesirable information.

Front 6

Pseudolistening

Back 6

An imitation of true listening in which the receivers mind is elsewhere.

Front 7

Defensive Listening

Back 7

A response style in which the receiver perceives a speakers comments as an attack.

Front 8

Insensitive Listening

Back 8

Failure to recognize the thoughts or feelings that are not directly expressed by a speaker, accepting the speakers words at face value.

Front 9

Stage-Hogging

Back 9

A listening style in which the receiver is more concerned with making his or her own point than with understanding the speaker.

Front 10

Ambushing

Back 10

A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker

Front 11

Nonassertion

Back 11

The inability to express one's thoughts or feelings when necessary. May be due to a lack of confidence or communication skills or both.

Front 12

Direct Aggression

Back 12

A criticism or demand that threatens the face of the person at whom it is directed.

Front 13

Passive Aggression

Back 13

An indirect expression of aggression delivered in a way that allows the sender to maintain a facade of kindness.

Front 14

Indirect communication

Back 14

An oblique way of expressing wants or needs in order to save face for the recipients.

Front 15

Assertion

Back 15

A direct expression of senders needs, thoughts, or feelings delivered in a way that doesnt not attack the receivers dignity.

Front 16

Avoidance

Back 16

A nonassertive response style in which the communicator is unwilling to confront a situation in which his or her needs are not being met.

Front 17

Accommodation

Back 17

A nonassertive response style in which the communicatior submits to a situation rather than attempts to have his or her needs met.

Front 18

Problem Orientation

Back 18

A supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another.

Front 19

Evaluation

Back 19

Gibbs term for judgemental assessments of another persons behavior, thereby increaseing odds of creating a defensive communication climate.

Front 20

Discription

Back 20

Gibbs term for language that describes a complaint in behavioral terms rather than being judgemental, thereby creating a supportive communication climate.

Front 21

Spontaneity

Back 21

A supportive communication behavior described by Gibbs in which the sender expresses a message without any attempts to manipulate the receiver.

Front 22

Strategy

Back 22

A defense-arousing style of communication described by Gibbs in which the sender trie to manipulate or deceive a receiver.

Front 23

Provisionalism

Back 23

A supportive style of communication described by Gibbs in which the sender expresses a willingness to consider the other persons position.

Front 24

Certianty

Back 24

Attitudes behind messages that dogmatically imply that the speakers positio is correct and the other person's ideas are not woth considering, likly to generate a defensive response style.

Front 25

Neutrality

Back 25

A defense-arousing behavior described by gibbs in which the sender expressed indifference towards a receiver.

Front 26

Empathy

Back 26

The ability to project oneself into another persons point of view, so as to experience the other's thoughts and feelings.

Front 27

Breadth

Back 27

First dimension of self-disclosure involving the range of the subjects being discussed.

Front 28

Johari Window

Back 28

A model that describes the relationship between self-disclosure and self-awareness

Front 29

Depth

Back 29

A dimension of self-disclosure involving a shift from relatively unrevealing messages to more personal ones.

Front 30

Self-disclosure

Back 30

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others.

Front 31

Sarcasm

Back 31

A potential defensive reaction in which an individual redirects a perceived threat to his or her presenting self by attacking the critic with contemptuous, often ironical remarks.

Front 32

Regression

Back 32

A refense mechanism in which a person avoids assuming responsibility by pretending that he or she is unable to do something instead of admitting to being simply unwilling.

Front 33

Displacement

Back 33

A defense mechanism in which a person vents hostile or aggressive feelings on a target that cannot strike back, instead of on the true target.

Front 34

Repression

Back 34

A defense mechanism in which a person avoids facing an unpleasant situation or fact by denying its existance.

Front 35

Compensation

Back 35

A defense mechanism in which a person stresses a strength in one area to camouflage a short coming in another area.

Front 36

Cognitive Dissonance

Back 36

An inconsistantancy between two conflicting pieces of information, attitudes, or behaviors. Communicatiors strie to reduce dissonance often though defense mechanism that maintain an idealized presenting image.

Front 37

Hearing

Back 37

The physiological dimension of listening.

Front 38

Listening

Back 38

Process that consist of hearing attending, understanding, responding, and remembering an aural message

Front 39

Counterfeit Questions

Back 39

Questions that disguise the speakers true motives, which do not include a genuine desire to understand the person.

Front 40

Territory

Back 40

A stationary area claimed by an individual

Front 41

microexpression

Back 41

Brief facial expressions

Front 42

Chronemics

Back 42

The study of how humans use and structure time

Front 43

Proxemics

Back 43

The study of how people and animals use space.

Front 44

Equivocal language

Back 44

Ambiguous language that has two of more equally plausible meanings

Front 45

Conflict

Back 45

An expressed struggle between atleast two independant parties who perceive incompatible goals, scarce

Front 46

Conflict rituals

Back 46

The unacknowledged repeating pattern of interlocking behavior used by participants in a conflict.

Front 47

De-escalatory conflict spiral

Back 47

A communication spiral in which the parties slowly lesson their dependance on one another, withdraw, and become less invested in the relationship.

Front 48

Communication Climate

Back 48

The emotional tone of a relationship between two or more individuals

Front 49

Confirming Communications

Back 49

A message that expresses caring or respect for another person

Front 50

Controlling Communication

Back 50

Message in which the sender tries to impose some sort of outcome on the receiver, usually resulting in a defensive reaction.