Interpersonal Communication: Everyday Encounters 6Th Edition

Front 1

The concept of emotional intelligence was first introduced by

Back 1

JULIA WOOD

Front 2

We experience emotions holistically. T/F

Back 2

TRUE

Front 3

The _________view of emotions is called appraisal theory.

Back 3

PERCEPTUAL

Front 4

________ involves controlling the outward expression of emotions.

Back 4

SURFACE ACTING

Front 5

Management of what we feel inside ourselves is called what?

Back 5

DEEP ACTING

Front 6

The________view of emotions posits this model: stimulus> physiological > emotion.

Back 6

ORGANISMIC

Front 7

We are most likely to engage in emotion work when we what?

Back 7

THINK WHAT WE ARE FEELING IS INAPPROPRIATE.

Front 8

"Memorial Day parades are patriotic, yet sad events," is an example of an_______rule.

Back 8

FRAMING

Front 9

Common forms of expressing feelings ineffectively include what?

Back 9

SPEAKING IN GENERALITIES

Front 10

"You're a wonderful person" and " I feel we should work as a team" are examples of what?

Back 10

COUNTERFEIT EMOTIONAL LANGUAGE

Front 11

According to Albert Ellis, debilitating feelings are often caused by what?

Back 11

IRRATIONAL BELIEFS

Front 12

Edwina feels a knot in her stomach when she received a low grade on her interpersonal exam. She believes that she had a lot of anxiety. Edwina seems to be engaging in what?

Back 12

COGNITIVE LABELING VIEW OF EMOTIONS.

Front 13

Name 3 reasons why we may not express emotions.

Back 13

SOCIAL, VULNERABILITY AND PROTECTING OTHERS

Front 14

Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he takes the course, he won't make any friends in the class. Morgan is suffering from which fallacy?

Back 14

FEAR OF CASTROPHIC EXPECTATIONS

Front 15

Name 4 guidelines for communicating emotions effectively.

Back 15

MONITOR YOUR SELF-TALK, OWN YOUR OWN FEELINGS AND CHOOSE HOW TO PROPERLY EXPRESS EMOTIONS

Front 16

A recent study tracking adolescent girls' bullying found that many young girls engage in___________ toward other young girls and they do so using feminine rules for aggression.

Back 16

SOCIAL AGGRESSION